VCA All Creatures – Cloud Animal Hospital

2205 State Hwy K, O'Fallon, MO 63368, USA

AboutVCA All Creatures – Cloud Animal Hospital

4.5 / 5

from reviews

    Stan Doublin
    January 03, 2021

    Only been to this location a few times. We were regulars at the old VCA. It's always been a great experience.

    Oliver Elders
    February 26, 2021

    The best! Covid-19 procedures aren't hard or confusing at all! Thank you to the lovely people who helped me take care of my Guinea pig! Very knowledgeable. Thank you again!

    Cynthia Mamelian
    March 02, 2021

    Great as long as long as your pet doesn't get sick or needs to see the vet that day. Twice I needed to get my dog to the vet once because he was in pain walking and the other was for a horrible gagging cough. Both times they said it would take 2 days to get an appointment. I had to take him to the emergency clinic. I never had this problem before Cloud joined VCA. I will be switching vets.

    Debbie Steinmetz
    January 15, 2021

    I've been taking both of my dogs to this vet for a little over 6 years now. I never have to worry about getting care when needed and my boys are always treated with love. My family also uses them for their animals as well.

    Felicia Waltz
    May 03, 2021

    Never have I dealt with such unprofessionalism. Always comes down to the bottom line. We've been taking our animals to Cloud and now to VCA for years. I recommended them, only for them to completely belittle and degrade an elderly woman who came to them for help. After suffering a stroke, my mother spoke to someone at great length in their office about them seeing her animals. However, when we had ro reschedule the appointment, they became abrasive, quoted policy from a script, and continued to insinuate my mother lied about an entire conversion she had with their office, even though I heard the entire thing just last week. I asked to speak to managment to straighten out the situation and was met with hostility and anger. Their refusal to let anyone speak to management should be a sign they are doing something wrong. They not only hung up during the middle of our phone conversation once, but twice, when the request to leave a message for managment was made. Completely rude and unprofessional. Guess we're looking for a new vet.

    VCA All Creatures – Cloud Animal Hospital

    Our Address

    2205 State Hwy K, O'Fallon, MO 63368, USA

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