VCA All Creatures – Cloud Animal Hospital

2205 State Hwy K, O'Fallon, MO 63368, USA

AboutVCA All Creatures – Cloud Animal Hospital

4.5 / 5

from reviews

    Stan Doublin
    -
    January 03, 2021

    Only been to this location a few times. We were regulars at the old VCA. It's always been a great experience.

    Oliver Elders
    -
    February 26, 2021

    The best! Covid-19 procedures aren't hard or confusing at all! Thank you to the lovely people who helped me take care of my Guinea pig! Very knowledgeable. Thank you again!

    Cynthia Mamelian
    -
    March 02, 2021

    Great as long as long as your pet doesn't get sick or needs to see the vet that day. Twice I needed to get my dog to the vet once because he was in pain walking and the other was for a horrible gagging cough. Both times they said it would take 2 days to get an appointment. I had to take him to the emergency clinic. I never had this problem before Cloud joined VCA. I will be switching vets.

    Debbie Steinmetz
    -
    January 15, 2021

    I've been taking both of my dogs to this vet for a little over 6 years now. I never have to worry about getting care when needed and my boys are always treated with love. My family also uses them for their animals as well.

    Felicia Waltz
    -
    May 03, 2021

    Never have I dealt with such unprofessionalism. Always comes down to the bottom line. We've been taking our animals to Cloud and now to VCA for years. I recommended them, only for them to completely belittle and degrade an elderly woman who came to them for help. After suffering a stroke, my mother spoke to someone at great length in their office about them seeing her animals. However, when we had ro reschedule the appointment, they became abrasive, quoted policy from a script, and continued to insinuate my mother lied about an entire conversion she had with their office, even though I heard the entire thing just last week. I asked to speak to managment to straighten out the situation and was met with hostility and anger. Their refusal to let anyone speak to management should be a sign they are doing something wrong. They not only hung up during the middle of our phone conversation once, but twice, when the request to leave a message for managment was made. Completely rude and unprofessional. Guess we're looking for a new vet.

    VCA All Creatures – Cloud Animal Hospital

    Our Address

    2205 State Hwy K, O'Fallon, MO 63368, USA

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