I love this place. They have the best blinds and people.
I ordered shade for family room that arrived 10 inches too narrow but they reordered and installed them. I love them. I also got wood-look blinds that are rally nice and have the look and warmth of real wood. Very satisfied and am contemplating another order. Cheryl
Do not hire Victor Shade Company (10100 Page Ave., St. Louis, MO 63132) to purchase window treatments or for repairs. They have the poorest customer service I have ever encountered. Six weeks ago, I hired them to fix a broken shade (bottom up/top down). I have called them on 3 separate dates to find out the status. The first time, I was told they were looking for a part. The second time (last week) the serviceman told me the part couldn't be found and he would try a different solution. He said he'd have it fixed by this week. It's Friday (5/17/19), and I have not heard from Victor Shade. So, this morning I called for the third time to get the status. I talked to the manager and he told me it couldn't be fixed. Okay. I get it. The shade can't be fixed. THEY NEVER ONCE CALLED ME TO TELL ME ANY OF THIS. I HAD TO CALL THEM. If I hadn't called them, I wonder if I would have ever heard from them. THIS IS NOT OKAY. I'm not complaining that the shade can't be fixed. I AM complaining because no one ever called me to inform me of this problem. I had to call them. The person I talked to today who is in charge was rude and condescending. He flippantly said "I'm sorry." Well, "I'm sorry" doesn't work. Be honest. Tell the truth. Get back to your customer. That's all I ask. So, now, I've waited 6 weeks to get this problem solved and I'm at square one. If they would have come forth upfront and told me the truth, I could have ordered a new one and had it hung by now. You've lost my business Victor Shade. I've been a customer for 40 years but NO MORE!
I have used Victor for years. Great service with integrity.
The gentleman at Victor Shade seemed very knowledgeable and fixed our shade after we took it somewhere else twice without success. I know now to only go to Victor Shade. Replacing blinds or shades is expensive and it is worth a try to get repaired.
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