The crew worked quickly and got the job done fast. That’s the good news. They didn’t feel it was necessary to walk me through an overview of the new unit which I had to force the discussion. I wanted some baseline information and had to ask someone to educate me. They didn’t clean up the floor and access area after they walked in and out of the walkout basement multiple times during the installation which was disappointing. I had a vacuum sitting right there. Nice to have a new water heater but I was expecting more from them for my investment. They also spoke inappropriately of the other company members I had already had discussions with. Never bash your co-workers. You are all a team working together, regardless of your skill level or title.
Kathy Brassil
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March 20, 2024
We were able to quickly schedule a service call and received a call from our technician John when he was on his way. Did a great job of diagnosing our problem and explaining it to us. Made us aware of the 30 day guarantee if we had any further problems with this issue. John did a great job! Thanks.
Barbara Crabtree
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April 27, 2024
John communicated his arrival time. He listened to our complaint and within an hour conveyed that our 6 month old refrigerator was beyond repair. He contacted the manufacturer, relayed the unusual circumstances (a never before seen problem) and retained all of the information we will need to have our refrigerator replaced. I hope the exchange goes as smoothly. Lastly, he told us to call him if we needed anything else.
Thanks, John
Raymond Ross
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April 17, 2024
Bill was very thorough and fixed the problem on my microwave. He took time to explain the issue and what steps he took to repair. He was not happy with one minor aspect of the repair even though the repair was successful. He promised to return with a better part. He did return and redid that minor issue to his satisfaction. I appreciated that attention to detail
Paul Hirth
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March 05, 2024
John, our serviceman, was courteous, efficient, and friendly. He assessed the situation, discussed the extant of the repairs needed, the age of the dishwasher, and the pros and cons of repair bs replacement. We were very pleased with the service call. We’ve been using AAA Appliance for nearly 20 years
The crew worked quickly and got the job done fast. That’s the good news. They didn’t feel it was necessary to walk me through an overview of the new unit which I had to force the discussion. I wanted some baseline information and had to ask someone to educate me. They didn’t clean up the floor and access area after they walked in and out of the walkout basement multiple times during the installation which was disappointing. I had a vacuum sitting right there. Nice to have a new water heater but I was expecting more from them for my investment. They also spoke inappropriately of the other company members I had already had discussions with. Never bash your co-workers. You are all a team working together, regardless of your skill level or title.
We were able to quickly schedule a service call and received a call from our technician John when he was on his way. Did a great job of diagnosing our problem and explaining it to us. Made us aware of the 30 day guarantee if we had any further problems with this issue. John did a great job! Thanks.
John communicated his arrival time. He listened to our complaint and within an hour conveyed that our 6 month old refrigerator was beyond repair. He contacted the manufacturer, relayed the unusual circumstances (a never before seen problem) and retained all of the information we will need to have our refrigerator replaced. I hope the exchange goes as smoothly. Lastly, he told us to call him if we needed anything else. Thanks, John
Bill was very thorough and fixed the problem on my microwave. He took time to explain the issue and what steps he took to repair. He was not happy with one minor aspect of the repair even though the repair was successful. He promised to return with a better part. He did return and redid that minor issue to his satisfaction. I appreciated that attention to detail
John, our serviceman, was courteous, efficient, and friendly. He assessed the situation, discussed the extant of the repairs needed, the age of the dishwasher, and the pros and cons of repair bs replacement. We were very pleased with the service call. We’ve been using AAA Appliance for nearly 20 years