Photo is some fried feathers in the chicken. Correct me if I’m wrong but I don’t think this is the recipe Lee had in mind.
Called to let them know their cooks aren’t plucking extra feathers on chicken, they offered a refund so I guess there is some redemption
Stephen Buffalow
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April 23, 2024
My last two visits were unfortunately far from satisfactory. The issues weren't with the food itself, but with the level of service and staff demeanor, which significantly impacted my overall experience.
During both visits, I encountered a noticeable lack of customer service. The staff's rudeness was apparent, and outright disrespectful through the lack of effort to ensure a pleasant experience.
Moreover, the service speed during these visits was less than ideal. Waiting times for both ordering and receiving food were longer than one would anticipate, even during off-peak hours. This lack of efficiency, combined with the staff's demeanor, contributed to a dining experience that fell short of expectations. For an establishment like Lee's Chicken, known for its delicious offerings, it's disheartening to see how poor service can overshadow the quality of the food. Moving forward, I hope to see improvements in customer service and staff attitude, which would undoubtedly enhance the overall dining experience and match the high standards set by their cuisine.
Sharon Bell-price
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March 26, 2024
On yesterday I ordered the 10 piece spicy meal and the food was terrible. The biscuits are no longer soft / fluffy and they look borderline burnt. The breading was falling off the chicken and it was definitely not crispy. This used to be my favorite location……not anymore. I called “so called” corporate. Both manager and phone rep Jenny and Kate are rude (cut me off multiple times) argumentative. Zero customer service skills. Manager does nothing but make excuses. I requested replacement order and was told bring back my entire food order. Only issue is I live over 30 minutes away. What a joke. I won’t be returning here
Mark Zeman
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August 25, 2023
Clean setting, good chicken recipe, and consistent. Good portions for a low price. I get up in St. Charles fairly regularly and want a quick bite, and this fits the bill.
Deangelo Hayden
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October 08, 2023
I went to Lee for the jumbo dippers. Like always they are out of them. I asked about the chicken tenders. The young lady basically told me that the strip and dippers are the same. They are not the same. The strip are thinly sliced and barley have meat on them. It's mostly breading on the chicken. I ordered a 12 piece and it was cold and dried out every single piece was dry like Jerkey. The only thing warm in my order was biscuits I didn't ever ask for. After paying over 24 dollars for 12 tenders. I think I'm done with Lee's.
Photo is some fried feathers in the chicken. Correct me if I’m wrong but I don’t think this is the recipe Lee had in mind. Called to let them know their cooks aren’t plucking extra feathers on chicken, they offered a refund so I guess there is some redemption
My last two visits were unfortunately far from satisfactory. The issues weren't with the food itself, but with the level of service and staff demeanor, which significantly impacted my overall experience. During both visits, I encountered a noticeable lack of customer service. The staff's rudeness was apparent, and outright disrespectful through the lack of effort to ensure a pleasant experience. Moreover, the service speed during these visits was less than ideal. Waiting times for both ordering and receiving food were longer than one would anticipate, even during off-peak hours. This lack of efficiency, combined with the staff's demeanor, contributed to a dining experience that fell short of expectations. For an establishment like Lee's Chicken, known for its delicious offerings, it's disheartening to see how poor service can overshadow the quality of the food. Moving forward, I hope to see improvements in customer service and staff attitude, which would undoubtedly enhance the overall dining experience and match the high standards set by their cuisine.
On yesterday I ordered the 10 piece spicy meal and the food was terrible. The biscuits are no longer soft / fluffy and they look borderline burnt. The breading was falling off the chicken and it was definitely not crispy. This used to be my favorite location……not anymore. I called “so called” corporate. Both manager and phone rep Jenny and Kate are rude (cut me off multiple times) argumentative. Zero customer service skills. Manager does nothing but make excuses. I requested replacement order and was told bring back my entire food order. Only issue is I live over 30 minutes away. What a joke. I won’t be returning here
Clean setting, good chicken recipe, and consistent. Good portions for a low price. I get up in St. Charles fairly regularly and want a quick bite, and this fits the bill.
I went to Lee for the jumbo dippers. Like always they are out of them. I asked about the chicken tenders. The young lady basically told me that the strip and dippers are the same. They are not the same. The strip are thinly sliced and barley have meat on them. It's mostly breading on the chicken. I ordered a 12 piece and it was cold and dried out every single piece was dry like Jerkey. The only thing warm in my order was biscuits I didn't ever ask for. After paying over 24 dollars for 12 tenders. I think I'm done with Lee's.