Epc Inc

Craig “Chopperforlife” Varone

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May 11, 2024

I went into EPC looking to update my laptop. They told me that it’s Windows 7 and they can’t update it and that I’d have to buy a new one. All I asked for is 1TB, lighted keyboard and large screen. I walked out with a HP Elitebook. Got it home and it wouldn’t work. I brought it back and they said they’d fix it. I returned the next day and the gave me a Zbook bc they couldn’t fix the Elitebook. I got it home and my daughter told me that this is not a 1TB and screen is small. I do alot of zoom meetings and my camera is terrible and grainy. I mention this to EPC and I was told that they upgraded me to a dedicated graphic card (Which is in-needed) but downgraded me to 512MB. A told EPC that all I asked for is 1TB and lighted keys. I was told that if I wanted 1TB then I should go to Amazon and get an external drive. Should have just bought a new laptop elsewhere. My HP Pavilion has lasted 17 yrs and still is a really nice computer. Pricey mistake!!

Looie Lost

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March 31, 2024

Disappointed that claimed to have a 90 day warranty. I had bought a workstation with stop working after 20 days or so. Thay looked at it. The motherboard and power supply went bad. Thay said because of some slight damage to the case. That thay will not refund. ...the slight damage was not the cause of the computer to stop working ....

Brad Weatherbie

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April 26, 2024

Got a great deal on a used laptop computer! Helpful salesman. Prices even better than on their website

Jessica Hellmann

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April 07, 2024

This place is fantastic. Outstanding customer service! They helped us with our PC quickly with no charge.

Cameron Forest

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February 19, 2024

I used EPC for computer repair and I definitely would recommend avoiding them for that use. I have an MSI Leopard and needed new hinges installed. When I turned it in to EPC they told me I needed several other parts replaced as well which I agreed to, and they quoted me to replace those parts with manufacturer produced parts. They told me it would take three weeks to receive those parts and make the repairs. I called them three weeks later and they had not even ordered the parts yet. A week later I called again and they had received the parts but they were “incorrect”. It would be another two weeks before the correct parts arrived. I called two weeks later and the person who answered the phone waffled when I asked where my laptop was. Someone else called half an hour later to tell me they once again received (ordered) the wrong parts from China and it would be another two weeks before my repair was completed. I called two weeks later and ONCE AGAIN they “received” (ordered) the wrong parts again and it would be ANOTHER two weeks before my laptop would be repaired. Another 4 weeks later and I finally receive my “repaired” laptop, except instead of manufacturer parts they used SUPER CHEAP aftermarket parts and even attempted to charge me more for these parts. I argued with them and they “gracefully” lowered the price to the original quote. Nearly all of these cheap aftermarket parts have since broken (this laptop puts out some HEAT and needs well produced parts to withstand it) and now I’m back at square one. I’m sure EPC is great at repairing your run of the mill Dell computers but do not turn to them for any “performance” computer needs.