Worst customer service ever. First I called and was put on hold for 8mins . Then the gentleman answered and I asked him if I can order the items for my job and have the company pay for it over the phone. He then placed me on another hold for 8mins to get a response from his DM . The DM pick up the phone and said yes and to go online and apply first. Which I did , and called back and spoke to the gentleman. He then asked for a 1 year plan or 2 year plan . I responded “I only need it for one month “ then he said okay it’ll be $67 or $66 a month . I said either is fine, which then he sends me a code to confirm contract. Which was $87 and not anywhere near $66-67. (You can tell he was untrained) I spoke and said how did it go from $66-67 to $87 and that’s when the DM (female) jumps into the conversation on speaker and said you didn’t say 1yr or 24months so we choose one. I said “I said 1 month and $66 or $67 payment was fine” . She said I’m asking to much questions and that all I have to do is listen (she said it arrogantly and rudely). At that moment I said
“Mrs it’s not wrong as a customer for me to ask questions and it’s wrong to be told not to ask questions whenever I have a question especially when your employee got information wrong. I understand you get lots of questions daily , but there’s no need to be rude to me the customer”
They put me on hold and then said they have to redo the contract and that the DM (the lady that was there ) had to reset it but had to leave as she was going to help another customer. After all this nonsense and unnecessary stress and unprofessionalism from staff I said “I’m okay I don’t want your service and good luck” and hang up. I would never recommend this company to my worst enemy. Wasted over 50 mins on phone and online with them today. I always use Rent-A-Center but the item I needed was unavailable, so I had to look elsewhere. I have the Rent-A-Center store manager phone number who is very helpful and kind. Even sends kind gesture text before and after pick ups. Highly recommend. Thanks
Tricia Lindemann
-
January 30, 2025
I was disappointed at the false advertisement of it coming in 2 to 3 business days had to wait 2 weeks for it to be delivered but my dryer was supposed to be delivered today but I guess I did not hear them knocking at my door so Marcus is going to come back out and redeliver my dryer again I really appreciate it so much Marcus is a true customer service hero
Britnie Adler
-
February 04, 2025
Always a great experience with the team at this location, they are vey friendly. Will continue to do business with this location. Have been with this store for 10 years and had a couple of GM's that almost made me want nothing to do with the company but the team now is by far the best
Cathy Patterson
-
November 05, 2024
Romie has been so kind and helpful. She cares about people and it really shows. She is the best!
Steve Williams
-
February 13, 2025
The manager, Romie, is so kind and works hard to resolve problems.
Worst customer service ever. First I called and was put on hold for 8mins . Then the gentleman answered and I asked him if I can order the items for my job and have the company pay for it over the phone. He then placed me on another hold for 8mins to get a response from his DM . The DM pick up the phone and said yes and to go online and apply first. Which I did , and called back and spoke to the gentleman. He then asked for a 1 year plan or 2 year plan . I responded “I only need it for one month “ then he said okay it’ll be $67 or $66 a month . I said either is fine, which then he sends me a code to confirm contract. Which was $87 and not anywhere near $66-67. (You can tell he was untrained) I spoke and said how did it go from $66-67 to $87 and that’s when the DM (female) jumps into the conversation on speaker and said you didn’t say 1yr or 24months so we choose one. I said “I said 1 month and $66 or $67 payment was fine” . She said I’m asking to much questions and that all I have to do is listen (she said it arrogantly and rudely). At that moment I said “Mrs it’s not wrong as a customer for me to ask questions and it’s wrong to be told not to ask questions whenever I have a question especially when your employee got information wrong. I understand you get lots of questions daily , but there’s no need to be rude to me the customer” They put me on hold and then said they have to redo the contract and that the DM (the lady that was there ) had to reset it but had to leave as she was going to help another customer. After all this nonsense and unnecessary stress and unprofessionalism from staff I said “I’m okay I don’t want your service and good luck” and hang up. I would never recommend this company to my worst enemy. Wasted over 50 mins on phone and online with them today. I always use Rent-A-Center but the item I needed was unavailable, so I had to look elsewhere. I have the Rent-A-Center store manager phone number who is very helpful and kind. Even sends kind gesture text before and after pick ups. Highly recommend. Thanks
I was disappointed at the false advertisement of it coming in 2 to 3 business days had to wait 2 weeks for it to be delivered but my dryer was supposed to be delivered today but I guess I did not hear them knocking at my door so Marcus is going to come back out and redeliver my dryer again I really appreciate it so much Marcus is a true customer service hero
Always a great experience with the team at this location, they are vey friendly. Will continue to do business with this location. Have been with this store for 10 years and had a couple of GM's that almost made me want nothing to do with the company but the team now is by far the best
Romie has been so kind and helpful. She cares about people and it really shows. She is the best!
The manager, Romie, is so kind and works hard to resolve problems.