About Aaron’s
Our Address
2400 State Hwy K, O'Fallon, MO 63368, USA
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This store in O'Fallon USED to have a great HONEST, FRIENDLY AND HELPFUL GM and Staff last year until early this year, when I paid off my old lease!! But recently, I was going to do a new lease on a purchase I needed. During this ordeal that's when I realized they changed to a new GM and Crew since then. NEVER will I do business with these DECEPTIVE LIARS, INCOMPETENT, SNEAKY CROOKS AGAIN!! Canceled my lease immediately and called Corporate then to Regional. And to "Aaron's Owner", don't be replying back saying you're sorry because from these complaints you should have done something about these situations people are having from this store!!!
I have gotten things from them in the past. Really no problems ánd when I did it ŵas resolved immediately with District manager. Now days they are very unprofessional, very disappointed with the service I am receiving. The threats are unbelievable. They don't want your business. They have went down. You tell them a date they get made and tell you because you aren't on auto pay they will pick your items up. I get paid a certain day of the month there excuse is I can't pay on that date. I have to pay on the 1st. The mattress is way over priced. Aarons has really disappointed me this time around. Customer service is rude. Store needs to be revamped
TRUST ME! Drive to another store, even another Aaron's. I've had good experience at other locations but the people at this store are just the most unpleasant people I have ever had the misfortune of having to deal with.
Went in recently and was informed that the sales manager Tiffany was no longer there ! I told them I would only work with her ! Needless to say the managers were not happy with my comment and gave me a twisted face look !!!! I’m not sure why the turnover rate is so high but Tiffany was the best sales Manager that location has ever had . Looks like I will now be forced to go to rac! Aaron’s do better !
Incompetent, deceptive and unprofessional!! If I had the option I would give this company no stars. They came to my house unannounced to take the bed and tools back. So after I came home from a long days work. I made a call, they said I incurred late fees. Turns out that the reason I did not receive a phone call to avoid said late fees is because they did not enter my number in their system properly. That is not my fault and when I made a bridge payment the person I was on the phone with said they would work on waiving the late fees as it was due to their incompetence. However today my domestic partner called them regarding our account and the manager Sharanda(?) Johnson was less than understanding and belittled my domestic partner. No fees were waived at all even though the fees were their fault. Kept giving us the runaround and treating us like we were “white trash” people that don’t pay their bills. Threatening to call police on us for “stealing leased property” when we requested her supervisor she refused to give us the information and refused to give us corporate’s number either. Look elsewhere folks. I would not recommend these people to my worst enemy. Do better Aaron’s! Get it together!