Incompetent, deceptive and unprofessional!! If I had the option I would give this company no stars. They came to my house unannounced to take the bed and tools back. So after I came home from a long days work. I made a call, they said I incurred late fees. Turns out that the reason I did not receive a phone call to avoid said late fees is because they did not enter my number in their system properly. That is not my fault and when I made a bridge payment the person I was on the phone with said they would work on waiving the late fees as it was due to their incompetence. However today my domestic partner called them regarding our account and the manager Sharanda(?) Johnson was less than understanding and belittled my domestic partner. No fees were waived at all even though the fees were their fault. Kept giving us the runaround and treating us like we were “white trash” people that don’t pay their bills. Threatening to call police on us for “stealing leased property” when we requested her supervisor she refused to give us the information and refused to give us corporate’s number either. Look elsewhere folks. I would not recommend these people to my worst enemy. Do better Aaron’s! Get it together!
This store in O'Fallon USED to have a great HONEST, FRIENDLY AND HELPFUL GM and Staff last year until early this year, when I paid off my old lease!! But recently, I was going to do a new lease on a purchase I needed. During this ordeal that's when I realized they changed to a new GM and Crew since then. NEVER will I do business with these DECEPTIVE LIARS, INCOMPETENT, SNEAKY CROOKS AGAIN!! Canceled my lease immediately and called Corporate then to Regional. And to "Aaron's Owner", don't be replying back saying you're sorry because from these complaints you should have done something about these situations people are having from this store!!!
Went in recently and was informed that the sales manager Tiffany was no longer there ! I told them I would only work with her ! Needless to say the managers were not happy with my comment and gave me a twisted face look !!!! I’m not sure why the turnover rate is so high but Tiffany was the best sales Manager that location has ever had . Looks like I will now be forced to go to rac! Aaron’s do better !
The people that work here are great they are very helpful and they have a good sense of humor and that makes shopping here a really good experience
Asesome store if you are planning on renting any furniture or TV Washer or Dryer thus store well Dave you a lot of money on quality items staff is very friendly and helpful
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