Rude unprofessional, called to speak to someone and the woman who answered named Danish was cursing at her kids in the background. Claimed I was two months behind but yet they had no numbers or email for me. Yet was getting email reminders on the payment that was not past due. Never use them they are horrible. Don't deserve the one star even.
The new staff is horrible!! Ive been a Aarons customer for years. And have used this location in the past. The previous GM they had was great. Now the entire staff is rude and unprofessional. I placed a order the end of March online. The items were delivered to the store. They called me one time. I tried to return the call for about a week. I finally got a hold to someone. All i needed to do was schedule my delivery. She told me she can’t help me i need to call back. So i tried to call again. No answer no call back. Then they called me for my payment that was due for items i never received. I told the lady on the phone i didn’t receive my items yet. I was told she would call me back she had to find the person to help with that. Couple days later I got a call from her saying someone was going to call me back. I told her to have them leave me a voicemail because of my work hours and that someone was always home they could just set up the delivery and let me know. She told me they can bring it to the house and i would have to take it off the truck. I don’t know what kind of customer service standards Aarons has anymore but this surely isnt the way it has been in the past. Now I’m getting letters about catching up on my payments. Still with no items. Then just received an email that I returned them. From reading the other reviews. There is clearly an issue with the staffing at this location. I ended up having to go somewhere else to get what i needed.
I have gotten things from them in the past. Really no problems ánd when I did it ŵas resolved immediately with District manager. Now days they are very unprofessional, very disappointed with the service I am receiving. The threats are unbelievable. They don't want your business. They have went down. You tell them a date they get made and tell you because you aren't on auto pay they will pick your items up. I get paid a certain day of the month there excuse is I can't pay on that date. I have to pay on the 1st. The mattress is way over priced. Aarons has really disappointed me this time around. Customer service is rude. Store needs to be revamped
Current team is really friendly. After going from having two great team members early last year to some that I almost quit doing business with back to the current team (Especially Shawn/Sean) I am glad i stuck it out and didn't go elsewhere.
This store in O'Fallon USED to have a great HONEST, FRIENDLY AND HELPFUL GM and Staff last year until early this year, when I paid off my old lease!! But recently, I was going to do a new lease on a purchase I needed. During this ordeal that's when I realized they changed to a new GM and Crew since then. NEVER will I do business with these DECEPTIVE LIARS, INCOMPETENT, SNEAKY CROOKS AGAIN!! Canceled my lease immediately and called Corporate then to Regional. And to "Aaron's Owner", don't be replying back saying you're sorry because from these complaints you should have done something about these situations people are having from this store!!!
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