2400 State Hwy K, O'Fallon, MO 63368, USA

About Aaron’s

3.5 / 5

from reviews

    Judith Porter
    May 07, 2024

    Couldn’t ask for a better experience, delivery was great and customer service was top notch! Will continue to do business with this location. Everyone was so wonderful and helpful

    Candi B
    May 01, 2023

    The new staff is horrible!! Ive been a Aarons customer for years. And have used this location in the past. The previous GM they had was great. Now the entire staff is rude and unprofessional. I placed a order the end of March online. The items were delivered to the store. They called me one time. I tried to return the call for about a week. I finally got a hold to someone. All i needed to do was schedule my delivery. She told me she can’t help me i need to call back. So i tried to call again. No answer no call back. Then they called me for my payment that was due for items i never received. I told the lady on the phone i didn’t receive my items yet. I was told she would call me back she had to find the person to help with that. Couple days later I got a call from her saying someone was going to call me back. I told her to have them leave me a voicemail because of my work hours and that someone was always home they could just set up the delivery and let me know. She told me they can bring it to the house and i would have to take it off the truck. I don’t know what kind of customer service standards Aarons has anymore but this surely isnt the way it has been in the past. Now I’m getting letters about catching up on my payments. Still with no items. Then just received an email that I returned them. From reading the other reviews. There is clearly an issue with the staffing at this location. I ended up having to go somewhere else to get what i needed.

    A Smith
    December 07, 2022

    I have gotten things from them in the past. Really no problems ánd when I did it ŵas resolved immediately with District manager. Now days they are very unprofessional, very disappointed with the service I am receiving. The threats are unbelievable. They don't want your business. They have went down. You tell them a date they get made and tell you because you aren't on auto pay they will pick your items up. I get paid a certain day of the month there excuse is I can't pay on that date. I have to pay on the 1st. The mattress is way over priced. Aarons has really disappointed me this time around. Customer service is rude. Store needs to be revamped

    Brandi Huddleston
    May 14, 2023

    Rude unprofessional, called to speak to someone and the woman who answered named Danish was cursing at her kids in the background. Claimed I was two months behind but yet they had no numbers or email for me. Yet was getting email reminders on the payment that was not past due. Never use them they are horrible. Don't deserve the one star even.

    Lorelei Foe
    July 20, 2022

    Incompetent, deceptive and unprofessional!! If I had the option I would give this company no stars. They came to my house unannounced to take the bed and tools back. So after I came home from a long days work. I made a call, they said I incurred late fees. Turns out that the reason I did not receive a phone call to avoid said late fees is because they did not enter my number in their system properly. That is not my fault and when I made a bridge payment the person I was on the phone with said they would work on waiving the late fees as it was due to their incompetence. However today my domestic partner called them regarding our account and the manager Sharanda(?) Johnson was less than understanding and belittled my domestic partner. No fees were waived at all even though the fees were their fault. Kept giving us the runaround and treating us like we were “white trash” people that don’t pay their bills. Threatening to call police on us for “stealing leased property” when we requested her supervisor she refused to give us the information and refused to give us corporate’s number either. Look elsewhere folks. I would not recommend these people to my worst enemy. Do better Aaron’s! Get it together!


    Our Address

    2400 State Hwy K, O'Fallon, MO 63368, USA

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