We absolutely love accent dental. Everyone from the front desk staff to the dental hygienists to the Dentists themselves, our last appointment we had the pleasure of seeing Dr. Todd who is the owner of the practice and he was so wonderful. Our daughter was going under anesthesia and he made us feel so comfortable. We so fortunate to have found Accent
This place was simply amazing. I originally was trying to get in at the Brentwood location but they told me they couldn’t see my children until December 😡 Called back a week later and was given the number to Wentzville and they were able to get in within a couple of days. They were very nice and fast. I have to drive 45 minutes to get there that’s the only thing. I wish there were more offices that accept Medicaid in St. Louis county with this same service.
My found out in March during a checkup that he had seven cavities that needed to be filled. I asked for the first available appointment and they said their first available wasn't until July. I asked to be put on a waiting list for any cancellation between March and July but we went ahead and took the July appointment. Jump ahead to July we're in there to get his cavities filled and after about an hour my son and the nurse come out and say he has to come back and get the rest of his cavities filled. I asked why were they not filled at this appointment and they said they ran out of time that they're next available appointment isn't until December. I asked if they knew it was going to take long why didn't they scheduled two appointments in March when they scheduled this appointment and they said they don't schedule two appointments at the same time I said you scheduled a cleaning and a filling in March for two different days why couldn't you do this and they said that's a different kind of appointment. So now my kid has to come back to get fillings filled in December from March of this year but he's got a cleaning in October so if any cavities are found in October I'm guessing those won't be filled until next year? Aren't cavities supposed to be pretty serious I need to be addressed right away? This is ridiculous that you have to wait almost a year to get cavities filled on a child and his teeth are hurting out from the feelings they just did. Also in reading through some of these complaints about oral surgery my daughter needs oral surgery and we were referred to an orthodontist for second opinion who said yes she needs oral surgery to bring her back to this office and have them schedule it I was told that this office doesn't do oral surgery and that I had to schedule it on my own! So now my daughter needs an oral surgery and we're going to have to go to a different location in St Louis. Very frustrated PLEASE read reviews before using this practice. I wouldn't give him any stars but that's not an option.
The dental staff are great. The office staff are not, they do not inform you that things are running behind when you enter the office. I waited over 2 hours for my child to get a dental procedure, I was not informed they were running that late until I asked the office myself. I took my child in for their 6 month check up, we arrived 15 minutes early, I waited till 20 minutes past the appointment time before approaching the office, they informed me they were running behind due to staffing. I am a very understanding person but I do not understand why the office would not inform their patients upon arrival they are running late. Patients time is just as valuable as the drs, we all have lives and jobs to be at. I was not the only upset parent in there.
Highly recommend Accent dental! The staff is very friendly and its got a cool rain forest theme! Dr Keller is excellent and the front desk goes out of its way to make you feel welcome.
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