Advanced Bone & Joint – Orthopedic Urgent Care

4701 State Hwy K, O'Fallon, MO 63368, USA

About Advanced Bone & Joint – Orthopedic Urgent Care

3.5 / 5

from reviews

    Emily S
    June 06, 2023

    The first visit went great as in Dr Meek took time with me. However when it was time to get my injections(second visit) Dr Meek did not want to answer any questions before the procedure, told me I was coming up with ideas(although they were questions I had), took them personally as if I was questioning him on how to do his job--said to me 'let me do my job', and looked at me and told me I could leave. The last one being the most appalling & did not provide me any comfort going into a procedure.He could not handle any type of nervousness about the procedure at all and very quickly within seconds grew frustrated at my questions and at me. As a person that struggles with anything medical I felt like I was a complete burden and didn't feel cared for as a person, just a number. Going into the operating room he ignored what I asked and shook his head. After the procedure the doc came to check on me and continued to tell me I was coming up with ideas as I was asking questions for what I could or couldn't do after the procedure. To feel like I couldn't ask questions before and after a procedure was odd and quite frankly unacceptable. However the office staff and nurse staff are amazing. The communication about appointments is top notch.

    Glenn Wilmes
    May 12, 2023

    Came here this morning as a walk-in for a procedure to treat elbow bursitis. The check-in was simple and easily done through a questionnaire sent to my phone. I expected to have to wait, being a walk-in, but I was called within a few minutes of checking in. Everyone on their staff was very courteous, efficient, and professional. I very much appreciate the quality of care and comfortable environment they provided and I would recommend highly.

    M W
    January 20, 2023

    Wow!! Just wow. I am so unbelievably disappointed with this office. I have been going to advance bone and joint for over 10 years for myself and both of my sons. We have always had a great experience until today. Loyalty is obviously not what this doctors office believes in. I showed up at the office on hwy K. I got there right when they opened to get a walk in appointment. I stood in line for 20 minutes in pain behind a very slow person. When my turn came around I could not believe the woman at the front desk. First she had no idea if they were in network. So I phoned the insurance co. They verified they were in network and said the doctors office should be able to verify this. While on the phone with ins. the receptionist said that I did not have insurance coverage and would have to be private pay. The woman at the ins co. had me put her on speaker. She told receptionist I did have coverage and she could call number on back of card or she would personally send her the verification right then. She refused and said I had to be private pay. I left and called another orthopedic from my car. They took all my info and they had no issues verifying my insurance. Funny that. When I explained what happened at advance bone and joint she told me it clearly shows I have insurance and I have not been the first person with a similar story about advance bone and joint. How unbelievably disappointing I guess they dont care how long you may have been a patient. That means nothing. Sad thing is I have one of the best insurance co out there and they pay well. Guess that doesn't matter either if they get you to private pay.

    Eric Van Kirk
    June 09, 2023

    Super fast! Everyone I interacted with was fantastic! While I hope I don't have another similar injury, if I do, I'll be coming back here!

    Jennifer Hackman
    October 25, 2022

    I had a great experience here! Check in was quick and smooth, then I was called right back for my x-ray. Abby was in shortly thereafter and thoroughly explained everything. I saw some negative reviews, but I have nothing but great things to say about my visit! I would absolutely come back and/or refer friends here!

    Advanced Bone & Joint – Orthopedic Urgent Care

    Our Address

    4701 State Hwy K, O'Fallon, MO 63368, USA

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