DON'T EVEN BOTHER! My high school son injured his hand at school during a sports activity. Someone at his school recommended him here for an x-ray. Thee biggest regret ever!! The registration process is way too long. They don't tell no doctors are there, only "doctor assistants" It smells like a huge SCAM just to bill insurance companies. I feel his x-ray results weren't reviewed in it's entirety, reviewed by Abigail J Williams, PA-C. She was very short and indirect with us, wasn't welcoming at all, pretending to know what she was talking about. She literally told us that she didn't see any fractures on the x-ray but said to come back in 3 weeks and a fracture may appear....really?? By that time, his hand would have fully healed, so how is it possible for a fracture to just suddenly appear?? She put a hand brace on my son's hand (he was in lots of pain and swollen) then after she said it would be a fee for the brace. This should've been advised prior to putting the hand brace on. I stated his Dad is responsible for all of his medical expenses (as he is the insurance policy holder) she told him to take it off. I thought that was very rude, unprofessional and indecent to say the least. These ppl are less than smart. They're getting paid big money off scamming patients in need of medical attention. We would've been better off going to the ER. ****NEVER AGAIN***** I called the following day to speak with the office manager Shannon Hayes, of course she screens her calls, so I left a voicemail. My next step is to try to reach the CEO Jim Kidd. My experience was unacceptable.
Like going to McDonald's ordering a basic value meal and having them get your order wrong... except in a way that could negatively effect your mobility for the rest of you life. Definitely reporting them to my insurance. Was only sent here for an MRI. Not only did they only do a pointless x-ray they didn't even let me see it. Look at thier responses to reviews they don't even have any reading comprehension, all the staff seem to hate their jobs. When I entered myself and several other patients with mobility issues were forced to stand in line for check in.
Let me be clear. I saw Dr. Meek this morning (8/11/22) in the O'Fallon office. He is amazing. He is kind, caring and an excellent physician. He has been a miracle worker for my back pain. His staff (in the back) are wonderful as well. I appreciate all of their kindness. This review is specific to the young woman working the front desk this morning. It's been a long time since I have encountered someone as blatantly rude as she was. No greeting, no smile and when I tried to say good morning she spoke over me. After she told me I was all checked in (no eye contact at all during my entire encounter with her) I thanked her. She did not acknowledge I'd spoken to her. Again, completely ignored me and so I took a seat. We all have bad days but if that's the case with her today then she should speak to her supervisor and asked to be reassigned for the day. This is the first time I have checked in with her. The other girls are always so pleasant and nice. I debated on whether to write this. I have worked in the medical field for 35+ years. I felt it important enough the office manager know about her behavior. It was unacceptable. We have lots of choices these days when seeking medical care. In the end, it doesn't matter how good the doctor is if you can't get past his front desk staff. She needs to be reminded she is a representative of the Advanced physicians and should behave as such. Again, let me reiterate, this has nothing to do with Dr. Meek, his staff or the care I received. That part of my visit gets 5 stars as always.
I had a great experience here! Check in was quick and smooth, then I was called right back for my x-ray. Abby was in shortly thereafter and thoroughly explained everything. I saw some negative reviews, but I have nothing but great things to say about my visit! I would absolutely come back and/or refer friends here!
My father previously dislocated his shoulder and we took him here. I called this morning because he dislocated it again and they had no appts but the woman told me we could walk in til 7pm. Arranged the wheelchair transport for my dad and met them there only to be told WE DON’T DO SHOULDERS! Not only did the transport cost my dad money BUT we had it done there before! AND I told the woman on the phone why we were coming before I arranged the transport! YOU KNOW THERE WAS A DOCTOR AT THIS LOCATION WHO COULD’VE PUT MY DADS SHOULDER BACK IN SOCKET! Instead now we’re sitting in the ER he’s in a lot of pain and we’re waiting! I am livid, no one should use this facility because they do not care about people. Zero compassion!
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