Advanced Bone & Joint – Orthopedic Urgent Care

4701 State Hwy K, O'Fallon, MO 63368, USA

About Advanced Bone & Joint – Orthopedic Urgent Care

3.5 / 5

from reviews

    Tina Losing
    June 05, 2024

    I had a great experience with advanced Bone & joint! The staff was always friendly & helpful. They made my visit easy & took care of my needs afterwords. I have always been able to get a quick response through their patient portal every time. They have always answered any questions or concerns honestly & in a timely manner! They helped my disability process go quickly & smoothly. I appreciate everything they did to help me through the process. I would 100% recommend advanced Bone & joint to anyone!!!

    kasey rodell
    May 14, 2024

    The doctors are great but the front desk staff is horrible. My mom had just gotten a cast on and was by herself and all the front desk staff did was open the door for her. They expected her to get down the curb on her scooter, get her scooter into her car, and get into her car all by herself with a cast on her foot/up her leg. She tried, and fell onto the ground right in front of the building and STILL nobody came out to help her. Meanwhile, her foot is in pain and they do not answer the phone so she can’t get any answer on what is going on or what to do. I also need to add that she had to pay $75 for a knee scooter. She got home, and our neighbor gave her one, so the next day (after she didn’t use the scooter at all) we went to return it. Kim at the front desk was beyond rude and was denying a refund for the scooter when it has been less than 24hrs and wasn’t even used. After demanding our money back she finally did it, but was incredibly rude about it. We also told her about how my mom fell in the parking lot because nobody there helped her and she said “we don’t help people when they’re leaving”. Honestly I feel like we should sue this place with the way my mom fell in the parking lot. I would never recommend this place to anybody specifically because of the front desk/receptionist staff. We’re about to take this cast off ourselves in 3 weeks because I doubt we’ll ever hear back from the staff here and never want to step foot in this place again.

    Stephanie Polster
    May 15, 2024

    This is a fantastic office. The staff and doctors are friendly and professional. I felt I was given an accurate diagnosis and a reasonable treatment plan. I had to wait a bit in the waiting room, but it was worth it when I saw the time and attention they gave me. I have seen both Dr. Larkin and Dr. Lombardo.. I was impressed and pleased with both of them.

    Fredd Ward
    July 10, 2024

    The front desk help is horrible, soon as I walked in the lady seemed like she didn’t want to help. Worst experience ever!

    Susan H
    May 01, 2024

    This was my first time at Advanced Bone & Joint. The check in prior to the appointment was online and extremely easy. The doctor had all that information when he saw me. I also had x-rays and the radiology tech made me feel comfortable. Kyle, the sports medicine person, was very knowledgeable and did a thorough exam. Dr. Larkin was great and wanted to have a conservative approach to my knee problem, which is what I preferred. I forgot to ask the doctor a question and I called the next day (they have an online patient portal but I hadn’t signed up yet). They relayed my concerns to someone on the team and I got a call back promptly that answered all my questions. I highly recommend Dr. Larkin and everyone I dealt with here!

    Advanced Bone & Joint – Orthopedic Urgent Care

    Our Address

    4701 State Hwy K, O'Fallon, MO 63368, USA

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