Alliance Credit Union

1051 State Hwy K, O'Fallon, MO 63366, USA

About Alliance Credit Union

3.7 / 5

from reviews

    Warren Van Gorp
    December 08, 2023

    Worked with Lyla at Alliance on changes to several accounts and it was an Outstanding experience. After completing those changes Lyla resolved several issues I had with the Alliance CU website and with the Elan website. I greatly appreciate all of Lyla’s help and highly recommend you contact her when you need help with your CU accounts.

    Steve Maliszewski
    August 09, 2023

    Absolutely pathetic customer service. While attempting to get through on the phone to a customer service agent I was sent to voice mail on three separate attempts after less than 2 minutes on hold and being told I am first in the call queue. I finally got through and told the CSR that we had received information that we owed $36.50 on a closed account but did not know why. Her answer was I can go into a branch and pay the money and they can look it up and tell me why, basically offering no help at all. I pushed to have the CSR look up the issue and, while the explanation I received is perfectly acceptable, being told by a CSR that I should go to a branch to get a question answered when the information was readily available is lazy and unprofessional. If you are interested in pulling the recorded call data, it occured on 8/9/2023 with the call initiating at 10:15 AM and terminating at 10:21 AM. Also, your chatbot is telling people you're business is not opened on Wednesdays at 9:45 AM. A purely bush league operation.

    Tona Voorheis
    September 13, 2023

    This is my CU's sister CU and every time I go here they are amazing! My CU is in Colorado and Alliance has been so great they have now become my bank in my hometown!!

    Z Richards
    February 27, 2023

    Very unprofessional I took a check that was issued from there credit union to be cashed for my business I had proper identification Ein number And other documents to verify it was my company The teller checked with the manager He pulled her to the back and told her not to do it. Wouldn’t look at documents Would not even attempt to call to verify Zero effort at all was giving

    Jim Boyd
    September 27, 2021

    My interactions/transactions with Alliance Credit Union have been handled in a completely straight-forward, streamlined, professional, pleasant, and highly effective manner. I appreciate the people I have interacted with, and their "can-do" way of getting things done. Thanks to all!

    Alliance Credit Union

    Our Address

    1051 State Hwy K, O'Fallon, MO 63366, USA

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