About Alliance Credit Union
Our Address
1051 State Hwy K, O'Fallon, MO 63366, USA
Is your Facebook Page Killing your Business? We can Fix It!
Read More
Is your Facebook Page Killing your Business? We can Fix It!
Read MoreTo get listed, enhance your listing, offer promotions on this site, or find out more about the services we offer, please contact us!
Horrible customer care/service. Not at all professional. Could be a one off, but I will not do business with them. Respect is not an option!
I had great experience with the most pleasant staff at this branch. And, the assistant manager, Lyla is awesome and most patient explaining loan, credit lines and other options. I am really pleased.
Worked with Lyla at Alliance on changes to several accounts and it was an Outstanding experience. After completing those changes Lyla resolved several issues I had with the Alliance CU website and with the Elan website. I greatly appreciate all of Lyla’s help and highly recommend you contact her when you need help with your CU accounts.
Absolutely pathetic customer service. While attempting to get through on the phone to a customer service agent I was sent to voice mail on three separate attempts after less than 2 minutes on hold and being told I am first in the call queue. I finally got through and told the CSR that we had received information that we owed $36.50 on a closed account but did not know why. Her answer was I can go into a branch and pay the money and they can look it up and tell me why, basically offering no help at all. I pushed to have the CSR look up the issue and, while the explanation I received is perfectly acceptable, being told by a CSR that I should go to a branch to get a question answered when the information was readily available is lazy and unprofessional. If you are interested in pulling the recorded call data, it occured on 8/9/2023 with the call initiating at 10:15 AM and terminating at 10:21 AM. Also, your chatbot is telling people you're business is not opened on Wednesdays at 9:45 AM. A purely bush league operation.
My interactions/transactions with Alliance Credit Union have been handled in a completely straight-forward, streamlined, professional, pleasant, and highly effective manner. I appreciate the people I have interacted with, and their "can-do" way of getting things done. Thanks to all!