Alliance Credit Union

Humerah Yousef

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June 12, 2024

I had great experience with the most pleasant staff at this branch. And, the assistant manager, Lyla is awesome and most patient explaining loan, credit lines and other options. I am really pleased.

Warren Van Gorp

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December 08, 2023

Worked with Lyla at Alliance on changes to several accounts and it was an Outstanding experience. After completing those changes Lyla resolved several issues I had with the Alliance CU website and with the Elan website. I greatly appreciate all of Lyla’s help and highly recommend you contact her when you need help with your CU accounts.

RaShad 5909

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July 03, 2024

Jill, Luciano and the whole Alliance team are always great to work with!

Jordan Barnes

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May 01, 2024

Nice and very helpful staff, recieved great service from Christi, Jill and emerald

Steve Maliszewski

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August 09, 2023

Absolutely pathetic customer service. While attempting to get through on the phone to a customer service agent I was sent to voice mail on three separate attempts after less than 2 minutes on hold and being told I am first in the call queue. I finally got through and told the CSR that we had received information that we owed $36.50 on a closed account but did not know why. Her answer was I can go into a branch and pay the money and they can look it up and tell me why, basically offering no help at all. I pushed to have the CSR look up the issue and, while the explanation I received is perfectly acceptable, being told by a CSR that I should go to a branch to get a question answered when the information was readily available is lazy and unprofessional. If you are interested in pulling the recorded call data, it occured on 8/9/2023 with the call initiating at 10:15 AM and terminating at 10:21 AM. Also, your chatbot is telling people you're business is not opened on Wednesdays at 9:45 AM. A purely bush league operation.