I am a long time member of Alltru Credit Union, going back to the early days of Aerospace Credit Union. With all the banking institutions available to choose from these days, I still find that Alltru CU meets my families needs for savings, checking and loans. Their friendly staff is always available to answer questions and explain banking options. Thanks for being a great financial institution.
My husband and I have been talking about doing some upgrades to our home of 15 years. We applied at Alltru for a Home Equity Line of Credit. The process was via email, our agent was very helpful and knowledgeable. She made the process less stressful. We did not even know when they did the drive by for assessment. Thank you, All true for making this process simple and pain free!
This is literally the worst bank I’ve had to deal with. I got a loan through them and ever since then it’s been awful. I’ve tried since April to set up auto pay to no avail. They have no option at all to pay online unless you link an account and like I said, I haven’t been able to do so because the app is useless. They close at 5 so I have to take off work early in order to make my payment. 2022 and there’s no options for online pay is a joke. Furthermore, I tried to open a checking account with them and also, impossible task as their customer service is horrible and the lady fought me for basically trying to open an account and not having proper documentation that I DONT PHYSICALLY HAVE, so I sent what I did have. It states clearly that if you don’t have an electric bill or something similar, they’ll accept forms with your name and adress, which I did, yet still got denied and never got told I was so when I checked up on the status, I was told I didn’t have proper documentation. Imagine trying to open an account with a bank and THEY fight you on it, this place is a joke. Worst bank I’ve ever dealt with and I’ll be refinancing my loan asap and never looking back. Most unprofessional, unorganized place I’ve ever dealt with. If y’all can make it right it would take a Miracle. If I could give 0 stars I absolutely would.
Never helped me. Never even gave me a chance to prove myself not even with a secured credit card my own Money
If I could give zero stars I would. Alltru repoed my car when it wasn’t even 60 days past due. I told them I would make a payment on the 15th and they said no they wouldn’t take my money because it was too late. My husband had an injury with his hand and a lawn mower and we went down to 1 income which is why we fell behind and they were not willing to work with us at all. I tried calling multiple times and no one ever called me back. Their customer service is terrible. The lady on the phone told us “if she were us she would be more responsible.” As if she knew our whole situation. I do not recommend them.
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