They took care of my mother with respect and grace. They were with us through the entire process, answering all the questions we had and making sure every detail was covered prior to her Cremation. Thank you Ken for all you did for our family. We appreciate you so much. (Family of Kimberly Bialik)
I was extremely disappointed in how my family was treated, how my brother looked, and with the quality of the equipment used. The biggest issue I had was being told by the funeral director at the family cemetery that we needed to, "Get in our cars and leave." 5 minutes after the end of the service. My brother has younger children that needed a little more time, even I needed more time! That is unacceptable. They did not do a good job with placing my brother in the casket and he was scrunched in making him almost unrecognizable. They also did not put his false teeth in which also changes the way their faces look. Finally, my brother's remains were transferred in an older Chrylser minivan where the rollers didn't work so the pall bearers had to drag and scrape the casket out of the van. The canvas tent and flooring smelled like an old, moldy army tent. I was lucky there was a breeze at the cemetery. They also only placed one full row and chairs and one random chair under the tent. Knowing my brother has a large family shows a lack of foresight on their part. I can forgive some of these things, but telling the family bluntly to leave our family cemetery is just rude. I have never been asked to leave so quickly after the graveside services. Most directors say to take all the time you need. I would not recommend this funeral service company.
Very thankful for dignified representative in collecting my mom's body at the nursing facility she was staying in. They wheeled her out covered with a beautiful quilt. The next morning we met with Karen at the office and she couldn't have been nicer and more helpful and personable. The prices were extremely reasonable. Very grateful for this place. Highly recommended.
This is the worst funeral service I've ever had the displeasure of working with. They almost dropped my father's casket while loading him into the back of a minivan, left his wedding band on after it was specifically requested by my mother and said there was nothing they could do to get it off, and rushed our family out of our family cemetery after the graveside service and told us they were on overtime and wanted to hurry this along. I wouldn't recommend them to anyone who was burying someone they loved.
From the moment we spoke with Katie to start the pre-planning for my father-in-law up to meeting with Ken to finalize all the plans, these folks did not pressure us or try to upsell anything. They took the time to answer any questions we had and made sure everything was in order. A big thank you to Mr Lonning and his entire staff from the family of Alan Couch!
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