Ameristar Casino Resort Spa St. Charles

Sash C

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March 24, 2022

Far as the hotel goes its pretty decent. All the rooms are suites very much spacious. Front desk they are helpful, although a few can learn how to talk to guests. They have a year-round indoor/outdoor pool. The lobby, common areas, and in general are well managed and clean. The casino is huge, beautiful design, various slot machines and tables. Staff are always visible and willing to assist.

Paul Wheeler

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September 13, 2020

in need of some repairs, paint, and up keep

Larrann Pippin

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February 20, 2022

We purchased a room for 2 nights. Mind you we have 2 young children that tagged along. We have been to this hotel more times than we can count and have always had an amazing time. We checked in this time and got situated in our lovely room when the kids asked to go swimming. We all got ready and went down to find that the pool closes at 6PM for anyone under 21! I asked if this was an everyday occurrence and the lady went on to reply yes. Never have I ever heard of such a rule before. As I stated earlier we have been numerous times before. We were very disappointed especially when we couldn't even check in until 4. We pay a pretty penny to come here but it makes it all worth it to let the kids enjoy the awesome pool. Little to say the hotel definitely lowered their family friendly atmosphere a notch by making this change.

Wendy McDonald

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May 20, 2022

We booked a girl's weekend with friends from out of town. Our rooms were comped because we have been loyal patrons for many years. We choose this hotel because of the pool. The website said the pool was closed for maintenance but it would reopen on Friday, 20 May. When we made our reservation, the front desk assured us the pool would be open. We checked in online and when we called to get a key for the pool we were told the pool was closed. We contacted the Operations Manager, Josh. He told us they close every year at this time. He said "it is what is" and there was nothing he could do except rebook for another time. I told him our friends were not going to fly back just for a free room. He said we could contact the spa for possible compensation. Susan, the spa manager said she could only offer services to 4 out of our party of 6 and she could only offer 15% off. We explained the situation to her and she said "that's a hotel problem not a spa problem". Terrible customer service!

Jennifer Adams

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September 17, 2020

Rude staff yuk hotel rooms and they do not make you feel welcomed