I have purchased multiple computers here. Jim is AWESOME and is a great leader to an exceptional team. From Sales to Tech support, they are far better than Apple themselves. We are moving out of town and were talking how worth it it would be to keep coming back for our Mac needs. MacHQ ROCKS!
It always says they’re open.. I’ve come 5 times and every time they are closed! Please change the website hours...
I went into the store today thinking someone was going to take advantage of my ignorance and instead, Tommy took time out to help me with my problem. I’m very computer illiterate! He was very kinda and treated me with respect. Made me feel much better about not knowing anything about the problem!! Tommy is awesome!! Thank you so much!!!
They said I would have to pay $550 for my broken Mac Book display. I explained that I am under warranty but they said that this kind of damage does not qualify for the coverage. I was skeptical, so I went to an apple store yesterday. The charge was $470 total, not $550. AND they said this $470 will be covered because I am still under warranty. I feel like I almost got scammed here! I would not want to come back here for any repairs
I went in yesterday to get my iPhone battery replaced. I had made an appointment, which doesn’t matter, because you will end up standing in a ridiculous line whether you have an appointment or not. They had charged me for the battery replacement, and said they’d have it done in several hours. When they called, they told me it wasn’t the battery, it was the charging port and they couldn’t fix it. So they gave me my broken phone back, and charged me for nothing. I went to another cell phone repair store right after, which they confirmed I did need a new battery. Pretty disappointed that I had to pay you guys for a new battery, and didn’t even get one. You would think, being an apple store, that you’d be more knowledgeable. 0 stars, save your money and go to a real apple store, or a different cell phone repair store.
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