Food was great and our food was served to us (group of 3 ) very quick. Our waiter Jay was very polite and had great hospitality. 👍Went the extra mile and even opened the door for us when leaving , great employee.
Waiter was great! Food made my stomach very upset when I got home 🤪. Also very displeased with the busser. He decided to make a comment, to another family member that was sitting at my table, that I found very unprofessional and rude. Will not make this my choice of restaurants when we decide to go out and spend our hard earned money!
Friendly and courteous service, if there's ever any issues they'll take care of it for you. They have reasonable prices on food as well, come on in and try their brisket soft tacos they're excellent.
Excellent experience. Great food, nice atmosphere, and Syd was a fantastic waitress. Riblets are always great.
I have an issue with this location in Wentzville, MO. I ordered through Door Dash after a long drive home with my family expecting this would be a convenient way to have a nice meal. I did not one receive one person’s order. After reaching out to Door Dash I was instructed to call restaurant. I called and spoke with Nicky the manager. She said you use a third part delivery service and I needed to contact them for a refund. I mentioned that I wasn’t satisfied with that response as I have someone at home now going hungry and that if issue was Applebee’s not fulfilling the order it looked poorly on them to which she responded “you will need to contact the third party for a refund.” I honestly don’t make waves or publicly share my negative experiences but when I have had a similar instance with another local business and their response was “we will make your order fresh again and send out with another Door Dasher or you can pick up” this seems a little out of touch. Regardless of who is at fault, we chose you as our dinner of choice and the insensitive nature of the manager compared to a similar experience was very off putting. I’ll admit I threatened to call Door Dash to use credits at a competitor (54th Stree Grill) and did. Order arrived timely and correct. I hate that place and it killed me to do that. I am not seeking public damnation but I want to let you know how your response to an issue, however small it is, makes a difference. Nicky had a pleasant demeanor but the words were wrong and led to this message. Could it have been the Dasher’s fault? Yes. But as a nationwide company, much larger than them, you’d think the response would be to make what was an act of convenience from the customer remain convenient. Especially after a smaller business in a similar situation chose to offer a real solution rather than another inconvenience. I hope this message and business serves you well and is taken to heart.
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