I’m a retired district sales and customer service manager, and the folks at ARC would meet or exceed any of my very high standards for company representatives. Ram (pronounced “Rom,” and I may be misspelling because I forgot to ask) managed to be the nicest person to come to my home for a service since I moved 8 weeks ago, which is really saying something because everyone has been extraordinarily nice and polite in this area! I noticed him greeting my neighbors, and putting smiles on their faces, which really set him apart from all the other guys who have been to my home for service. My neighbors will either ask me to remind them what locksmith I used, or they will remember and know exactly who to call should the need arise because he made a fantastic impression on them. I imagine he is this way whether he’s on the clock or not, but he is the perfect example of how someone should present themselves while wearing and/or driving around a business name or logo. I contacted ARC on a referral from another locksmith because I was looking for someone to rekey a lock asap, and I barely had time to blink before I had new keys in hand. I may be exaggerating slightly, but you get it, the service was FAST. The pricing was clearly and accurately stated upfront, so there was no surprise once the job was done, thank goodness! I actually scheduled another appointment for all new locks in my home when my entry doors are replaced. I can’t say enough nice things about my experience!
Had an unbelievable experience! Key would not turn in the Ignition. Had another shop quote me a ridiculous amount. Called Tony and he met me where the car was , after hours no less! Within an hour and a half he had the car working! Thanks Tony! You definitely have a customer for life!!!
The owner helped me out a few months back when I was having some issues. It was late and last minute but he made time to come help me. He was extremely friendly and professional. I will 100% use him again if I'm ever in need of a locksmith.
Great customer service, flexible, reasonable price. Met my girlfriend's son in defiance MO to have 2 new keys and 2 keyfob made after he lost his keys in the woods.
GREAT place. Went in to ask some advice and came out as a friend. They cut some keys for me and explained the specifics of a lock I needed to open. I had a key made there on my second visit that turned out to be a mistake. They fixed the error and promised to continue to work on the lock until they got in right for the initial amount I paid. I will continue to use them for any lock issues I have. A GREAT place to do business with
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