This store is beautiful and so many beautiful pieces of furniture! I was greeted by Chris, a very nice guy. He pleasantly answered my questions and gave me my space to look around. I’m in the market for new bedroom furniture and wanted to see what they had. I found a couple accessories i wanted to purchase and while checking out, i was treated courteously and respectfully just as if i were purchasing a bedroom set. I know when i am ready to find furniture for my home, i will definitely return to Ashley and hopefully Chris can help me! Thank you!!
I just wanted to share my appreciation of the way my purchase was handled. We bought a chest and dresser set in march of 2022. It was going in a new house we were building. It was delivered in boxes and we stored it in the garage unopened until our house was done in August. When we moved in and opened it up the drawers were badly damaged. I didn’t have much faith that anything could be done because of the amount of time that went by since purchasing it. I took pictures of it anyway and went to the store and showed them and explained what happened. The person I talked to said he’d send them on and would see what they could do. About 2 weeks later I got a text asking me to pick which delivery date I wanted my furniture to come. I’m happy to say today I received my dresser all nice and in perfect condition. I’m very happy and appreciative of the of the way this all turned out . Thank you Ashley for doing the right thing. I will return if I’m in need of furniture in the future
Excellent service from Angelo! I spent a lot of time looking at furniture at different companies but decided on Ashley Home Store. So glad I did. I haven’t received any of the furniture as of yet, (chose a future delivery date to our new house) So once it comes and gets set up I will post another review. Great job and service Angelo!!
We had a great experience when purchasing our furniture. Our sales person was very helpful but not hounding us while we shopped around the store. Everything we purchased was in stock (except 2 dining chairs) so our sales rep set up our shipping date for the rest of the furniture for about a week later and advised they would contact us when the chairs came in. A few days before the furniture was supposed to arrive, the sales rep sent a text to set up a delivery date. I asked why the date was moved and she didn’t know why. She later found out that it was cancelled but didn’t know by who or why it was canceled. She then set us up with a delivery date for the day after the original delivery date, which I later confirmed by text. I took the day off work for the delivery but the furniture never arrived and I never received a call from Ashley. I called Ashley’s delivery department and they had us scheduled for a different day a week later. I contacted the manager who found out that the furniture delivery was canceled again and we weren’t notified again. She said it was because they saw we had furniture still out (2 chairs) so they canceled the whole thing. Of course it was a holiday weekend so they couldn’t deliver the furniture for another 5 days. All they could give me for two canceled delivery dates that we weren’t notified about and a missed day of work was a delivery charge reimbursement.
Tried to be a good person and support, knowing business is slow. Went in and bought my couch at the beginning of the month. Everything seemed great. Sales guy was nice and promised a pick up date of 6/23 of the full couch. Never once was it said that the couch could potentially go out of stock up to that day. Planned for picking up on 6/23. I called today 6/17 to confirm pick up on the 23rd and the lady told me only half of the couch was in stock! The reason I bought this couch was because it was in stock!!!! If the sales rep would have mentioned it could go out of stock, I would have picked it up that day. But nothing was said about that. NOT ONLY THAT, they were going to let me show up to the warehouse on the 23rd, the day I’m moving homes at 7 months pregnant to get a couch that is not even there WITHOUT notifying me. Now, I’m without a couch. They offered to pick up half, why on earth would I pick up half of a couch. Absolutely ridiculous. Terrible, terrible customer service. Especially when spending nearly $4,000 with them. It’s misleading. They say the couch will be in the 28th, which is probably another lie considering the other reviews on here. I should have looked and listened to the people who warned me about Ashley Furniture. Oh yeah. I forgot to add. You spend $4000 on a couch and was told the warehouse hardly will hardly help you load it and it’s not guaranteed to be wrapped or boxed up either. Jeez.
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