Ashley HomeStore

2331 State Hwy K, O'Fallon, MO 63368, USA

AboutAshley HomeStore

4.1 / 5

from reviews

    KUSHWOW
    -
    January 02, 2022

    These people are crooks! Spent 5k on a bed frame set in august. Was told it would be delivered in a few weeks. Got headboard in September: Took till November to get bed frame and mattress. Paid extra for installation. The slats are cracked all over and not even screwed in all the way. Frame looks like it was put together by a child. Missing support beams. Bed caved in on first use. Haven’t been able use the bed over thanksgiving through Christmas though New Years. Tried contacting customer service and constantly get put on hold for hours. Was told they were going to fix it numerous times and they just don’t show up. You have to call them repeatedly, and was just told they weren’t be able to fix it till February. Would never shop here again. Plenty of other places to get furniture. Crooks!

    Hawn Steve
    -
    November 16, 2021

    WE ARRIVED AT THE STORE, WERE GREETED AND ASKED IF WE NEEDED HELP. SINCE WE MOSTLY JUST WANTED TO LOOK AROUND THE REP LET US GO ON OUR OWN WITHOUT "SUPERVISION". WE LOOKED AROUND FOR AROUND 45 MINUTES, CARRYING OUR SMALL DOG THE WHOLE TIME, AND DID FIND THE PIECE OF FURNITURE THAT WE LIKED. WE REACHED OUT TO ONE OF THE REPS WHO CHECK THE SALES LOG AND GOT THE NEXT REP ON THE LIST TO ASSIST US. DANIELLE WAS VERY NICE, EXPLAINED THE SHIPPING PROBLEMS, WHICH TURNED OUT DID NOT AFFECT US AND WROTE UP THE ORDER. EXCELLENT CHOICES OF FURNITURE AND GREAT SERVICE. THANKS DANIELLE!! WE'LL INVITE YOU OVER TO EAT DINNER OFF OF OUR NEW DINING ROOM SET. STEVE

    Ebony Armstrong
    -
    November 17, 2021

    It is on 4stars are only because of the doorbell but the service over all is 5 stars. Once you walk in you are greeted with a smile and purpose to assist you find what you need for your home or apartment. The young lady not only allowed us to browse in peace but was also patient when my toddler had a small fit. Not only did I purchase a dinning set but my mother also purchased her own kitchen set as well. The young lady also answered all of the questions and explained thoroughly how the now discounts could help us with our purchases. We loved the showroom and the assistance we received once we decided on our pieces. I will be back to add a few more items for my home, after I pay off my dinning set. Thanks again!

    Ashley Herbstgroseth
    -
    August 02, 2020

    Very helpful. I went in looking for a dresser for the new baby. Had price point and a good idea what I was looking for... the delivery time is a month out sucks. That is my only complaint.

    Nicholas Fisher
    -
    December 19, 2021

    Recently visited our local ASHLEY store after having several issues with another local furniture retailer. We were greeted and helped by a store associate, but not smothered. They were very friendly and attentive with any questions. We ended up financing a living room set that was quick and painless. We will come back, mainly due to the experience.

    Ashley HomeStore

    Our Address

    2331 State Hwy K, O'Fallon, MO 63368, USA

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