About Ashley HomeStore
Our Address
2331 State Hwy K, O'Fallon, MO 63368, USA
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This store is beautiful and so many beautiful pieces of furniture! I was greeted by Chris, a very nice guy. He pleasantly answered my questions and gave me my space to look around. I’m in the market for new bedroom furniture and wanted to see what they had. I found a couple accessories i wanted to purchase and while checking out, i was treated courteously and respectfully just as if i were purchasing a bedroom set. I know when i am ready to find furniture for my home, i will definitely return to Ashley and hopefully Chris can help me! Thank you!!
I just wanted to share my appreciation of the way my purchase was handled. We bought a chest and dresser set in march of 2022. It was going in a new house we were building. It was delivered in boxes and we stored it in the garage unopened until our house was done in August. When we moved in and opened it up the drawers were badly damaged. I didn’t have much faith that anything could be done because of the amount of time that went by since purchasing it. I took pictures of it anyway and went to the store and showed them and explained what happened. The person I talked to said he’d send them on and would see what they could do. About 2 weeks later I got a text asking me to pick which delivery date I wanted my furniture to come. I’m happy to say today I received my dresser all nice and in perfect condition. I’m very happy and appreciative of the of the way this all turned out . Thank you Ashley for doing the right thing. I will return if I’m in need of furniture in the future
We had a great experience when purchasing our furniture. Our sales person was very helpful but not hounding us while we shopped around the store. Everything we purchased was in stock (except 2 dining chairs) so our sales rep set up our shipping date for the rest of the furniture for about a week later and advised they would contact us when the chairs came in. A few days before the furniture was supposed to arrive, the sales rep sent a text to set up a delivery date. I asked why the date was moved and she didn’t know why. She later found out that it was cancelled but didn’t know by who or why it was canceled. She then set us up with a delivery date for the day after the original delivery date, which I later confirmed by text. I took the day off work for the delivery but the furniture never arrived and I never received a call from Ashley. I called Ashley’s delivery department and they had us scheduled for a different day a week later. I contacted the manager who found out that the furniture delivery was canceled again and we weren’t notified again. She said it was because they saw we had furniture still out (2 chairs) so they canceled the whole thing. Of course it was a holiday weekend so they couldn’t deliver the furniture for another 5 days. All they could give me for two canceled delivery dates that we weren’t notified about and a missed day of work was a delivery charge reimbursement.
I was greeted within 3 or 4 minutes of entering the store by Danielle. It took her a minute or two to take to the exact product that I was interested in. She was friendly, courteous, and professional. I didn't really like my first choice and Danielle show me several more different choices, until I found what I liked. The experience was nice and personable. I left the store happy. Thank Danielle for me, she did a great job assisting me in my purchase.
My experience today was indescribably blessed. I was catered to from the moment I walked in the door, had all of my questions answered well, and was supported 100% on my decisions. Never once did I feel pressured to purchase more than what I intended to set out for; I felt well taken care of by Nesrine! She worked with me to find the best prices and solutions the entire time, very genuinely looking out for me and my budget. In the end, I couldn’t be happier with my purchase decisions and I can’t wait to surprise my father with the new living set!