About Auto Care Center
Our Address
Robert Raymond Dr, Lake St Louis, MO 63367, USA
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Bought my tires and scheduled an appointment online. Came in the day before the appointment thinking I would be able to drop off my car. Nope. Their systems were down so they couldn’t do anything and the guy behind the register was the rudest, most unfriendly person I have ever met. Their system kept going down for days until I finally could get in. Then the appointment itself went over by almost a half hour. Do yourself a favor and don’t waste your time.
I have never felt so mistreated by any other worker at this location before, but the old gentleman working behind the counter is extremely rude and unprofessional. He was very upset that I couldn’t understand his instructions and when I asked him about getting an oil change he told me the waiting times where too long and in reality the mechanics took care of my car in less than an hour. He was also making fun of a customer that he just had taken care of as the customer walked out. Overall, a very unpleasant experience. The gentleman working behind the counter was wearing a cardinals hat.
Staff is good but service is super late. Waited literally near to 3 hrs just for an oil change. Don’t get family members or friends with you. They gonna exhaust. Come alone if you are planning to be here for any service. I’m not coming here next time.
7-4 is this store's hours. this location is extremely short staffed. There are 2 techs. And that the store management or corporate will let them change their hours on the wall or online, or by Google So yes at times they stop taking work orders extremely early in the day. Also pull BETWEEN the CONES... It's not hard see a 🛑... Yeah there that where they do the write ups. Fast as possible service.. it is FIRST COME FIRST SERVED. I watched a few customers yell at the lady outside... it is not her falt they called and by the time they got up here they had stop taking orders.
SLOW process. Called prior to arrival and was told they had my tire size. After tire taken off in Walmart tire bay WRONG size tire. 2hrs waiting on wrong size. My size tire was NOT in there shop. 4-5 day wait for correct size.