Bales Cleaning and Restoration Services

2510 Bethman Rd, St Charles, MO 63301, USA

About Bales Cleaning and Restoration Services

4.2 / 5

from reviews

    Chris Bailey
    -
    May 05, 2021

    Contacted Bales the day after we had a pipe burst in our basement. Daryl was out that day to assess the situation and devise a plan for drying out the basement and saving our wood flooring. Once we got the basement dry, Larry took over the restoration project, fought with our insurance company to ensure we received full value for the damaged area and we decided to add some additional work to the project, including painting our main level. The house looks fantastic. The main painter, Zac was as nice as could be, worked his butt off, and made sure that every day before he left the house was clean so we could live normally while they completed the job. Would absolutely use again

    Tabitha Waldron
    -
    March 06, 2022

    I'll give 2 stars for the friendly woman in the office and the kind demeanor of the installer. But I found the rest of the experience with Bales to be frustrating. These are not professionals. They lack training and skill, and are generally incompetent. If you try to call them out on things then Larry becomes very defensive and combative, and extremely unprofessional. Do yourself a favor, and possibly pay a bit more, hire a professional. I DO NOT recommend Bales.

    Stephanie Blockton
    -
    November 15, 2019

    As a property manager it is a great feeling when you have such reliable vendors that you can call and get same day service in an emergency. We routinely use Bales to clean our resident’s carpets. I have raved before about how professional and thorough Daryl was but yesterday he went above and beyond. Our maintenance manager was faced with a heartbreaking decision yesterday to put down his sick dog. He knew it was time when the dog could no longer control his bowels. I called Bales and they were able to fit us into his schedule for the same day. Daryl was professional and so respectful with the situation. He was able to get every stain out. He took his time pre-treating stains, and worked on difficult areas for an extended period of time. He was not only able to remove the pet stains, but also got out stains from kids spilling drinks down the stairs and in bedrooms that had been there for a while. My maintenance manager was so impressed in the mist of his heartbreaking afternoon he messaged me to tell me what a great job Bales and specifically Daryl did. Thank you again for once again going above and beyond.

    Sharon Woelbling
    -
    March 25, 2020

    We have used this company for two major home improvement projects. One was the finishing of a complete lower level in our villa, 2013 and a total remodeling of our master bath, 2020. We found the owner, Bob Bales very easy to work with. He has great product knowledge and knows what materials will work best for the task at hand. He shared his expertise and contacts with us which saved us some money. L He and his crew were always punctual and on occasion stayed late to finish the job, very thorough. Bob spent his time on the job personally, as well. We are extremely pleased with the end product and the creative touches that Bob added to it! We will use this company again for home needs.

    Kati Cook
    -
    July 21, 2021

    I worked with Daryl and Larry. Obviously if I used them it was under not so great circumstances. They had to pull up hardwood floors, pull up some carpeting, dry out the floors and inside the wall, and then put it all back together again. And they did what they could to make the experience as painless as possible. They got the job done pretty quick and the few things that weren't done to my standards (which were very high) the first time, they were quick to fix it so I was satisfied. And as if it weren't bad enough that I needed them the first time, I am having to call them again this week for another clean up issue. I was pleased with the job the first time and I am using them again.

    Bales Cleaning and Restoration Services

    Our Address

    2510 Bethman Rd, St Charles, MO 63301, USA

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