Bark Avenue Play and Spa

1078 Tom Ginnever Ave, O'Fallon, MO 63366, USA

About Bark Avenue Play and Spa

4.5 / 5

from reviews

    Marina Whitney
    -
    October 06, 2022

    Honestly even 1 star is generous. This is the WORST customer service I have ever experienced, and I've been to groomers that shave my dog without consent. So this is BAD! A couple months ago I went in to talk to a groomer about whether she could cut both my doodles hair for our wedding. She said they were too matted and would have to be shaved. So I said ok we will bring them back after the wedding to be shaved. So I called 3 weeks ago to make an appointment to have my dogs shaved and we booked the appointment for 9:30am this morning. She took my information, information about the dogs, and confirmed the appointment. However, when I brought the dogs to their appointment, not only was the girl at the front desk extremely unpleasant upon even walking in the door, we were never greeted, and when I told her I had an appointment she said we weren't in the system and there was no appointment on file. I explained that I had called and made an appointment several weeks ago to have both dogs shaved because they are both very matted by now and the manager or lead groomer came out told me they are full and can't take them. No apologies, no trying to reschedule, just "sorry we are full". The absolute worst customer service I have ever received. DO NOT TAKE YOUR DOGS HERE! I will never be taking my dogs here again.

    Michelle Downey
    -
    December 20, 2022

    Very friendly people that treat my dog's great and do an awesome job on their grooming!

    Sunny Bokal
    -
    October 21, 2022

    Pawsome !! Maria is amazing and the entire staff is prompt and treats customers and dogs like family!! I will gladly make this drive for my furbaby.

    Autumn
    -
    August 18, 2022

    Our two pups have been going for over 7 years now and love it. They do a great job and the staff is always really friendly.

    judi b
    -
    September 10, 2022

    Great spa. My dog loves to go see "his girls".

    Bark Avenue Play and Spa

    Our Address

    1078 Tom Ginnever Ave, O'Fallon, MO 63366, USA

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