About Baskin-Robbins
Our Address
4009 State Hwy K, O'Fallon, MO 63368, USA
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Ordered online, no problem. Waited 25 mins for scheduled pickup. Get there and they dont have 3 of the flavors I ordered. No call, no email, Nothing. No "Sorry, we are out", Just waited until I ordered something to replace. No offer of discount or coupon for next time. Poor service
I ordered the Petals and Pearls Cake almost a week ahead of my daughter's birthday. I cannot identify anything looking like a pearl. The color was way off. What I ordered versus what I got was a major disappointment. I even mentioned to the cashier that it didn't look like what they show on their website. I learned my lesson- I will not ever trust Baskin Robbins with a Cake ever again.
Although I ordered the petals and pearls cake almost a week ahead of my daughters birthday, I couldn't identify anything resembling pearls and the color was nothing close. I even commented to the cashier about how it didn't really look like the cake on the website. But I realize that photos reveal more than words ever could.
No ice cream flavors listed on the drive-thru menu. Do not go off the online menu as they only have about 10-12 flavors.
Waited in drive through for my order while staff took turns having conversation with car in front of me. They were laughing and joking around. One staff member kept looking at me but continued to chat . They were not waiting for his order because nothing was passed through the window the whole time I waited . I will not go there again. I will go to the other store in O'Fallon . I will also be putting this on FB and neighborhood App.