4009 State Hwy K, O'Fallon, MO 63368, USA

About Baskin-Robbins

4 / 5

from reviews

    Kayla D.
    November 28, 2022

    Ordered a cake a month ago. Was supposed to get it on the 23rd. I got there during my pick up time and the store was closed. I have called corporate multiple times. All they can do is send me a $20 gift card. The cake was $40. Only the store can give me a refund but the store never posts their hours and they are closed at random times. Currently disputing this with my credit card company. Wasn't given any warning the store was closing and have yet to hear from the store owner. Never ordering from them again. And don't count on corporate to help you with anything because they have no knowledge about what goes on in their store.

    Tom Brauch
    July 24, 2022

    Arrived 20 min before they closed. The two employees did not say anything to us. They were hateful, sad people. We had to ask for them to get off their high horse and scoop a few cups of ice cream. After that amazing feat, they told us there were no spoons. Which means they didn't want us to sit down and eat. I have met rude people but these two were the worst. They should quit or be fired. We will never go back here.

    David Longnecker
    November 26, 2022

    Worst customer service experience ever. Ordered a cake online on Thursday for my wife’s birthday on Sunday. Called on Sunday morning to check the order status and was nonchalantly told that their baker had been out of town all week. They hadn’t bothered to let me know so I had time to order from another store. They didn’t apologize or ask how they could make it right. And to top it off, they told me I have to come back to the store to get my refund processed. Never again will I give BR my business.

    Mike Meyer
    August 29, 2022

    First of all who is running this place? Four teenagers who have no concept of customer service. We ordered, were not informed how many toppings or asked if it was for here or to go. The server was not accommodating or knowledgeable. He said nothing about paying until I asked. And what's up with the loud rap music playing behind the counter? Also another employee running to answer her phone? We will not return.

    Widow Prepper
    September 05, 2022

    Worst Baskin Robbins ever! They have told me that Baskin Robbins doesn't have chocolate fudge ice cream any longer. I contacted corporate office and that is untrue. You can get that flavor at Baskin Robbins on Main Street. I've been to this location twice in the last few weeks. Both times, I was told they didn't have chocolate mint chip ice cream. Seriously?!?! This is a staple flavor! I've ordered this for year's. The first time, the extremely polite employee was unaware until I had already paid. He had to ask manager to do a refund. Manager was rude, didn't want to be bothered and berated him for not knowing. Why is this store never supplied? I'm going to Main Street location now. They are polite and stocked.


    Our Address

    4009 State Hwy K, O'Fallon, MO 63368, USA

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