About Baskin-Robbins
Our Address
4009 State Hwy K, O'Fallon, MO 63368, USA
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Although I ordered the petals and pearls cake almost a week ahead of my daughters birthday, I couldn't identify anything resembling pearls and the color was nothing close. I even commented to the cashier about how it didn't really look like the cake on the website. But I realize that photos reveal more than words ever could.
Waited in drive through for my order while staff took turns having conversation with car in front of me. They were laughing and joking around. One staff member kept looking at me but continued to chat . They were not waiting for his order because nothing was passed through the window the whole time I waited . I will not go there again. I will go to the other store in O'Fallon . I will also be putting this on FB and neighborhood App.
I ordered the Petals and Pearls Cake almost a week ahead of my daughter's birthday. I cannot identify anything looking like a pearl. The color was way off. What I ordered versus what I got was a major disappointment. I even mentioned to the cashier that it didn't look like what they show on their website. I learned my lesson- I will not ever trust Baskin Robbins with a Cake ever again.
Went to order a cake from here because on the website it states they can put photos on the cakes. 4 people working they have no sense of customer service they just stare at you and wait for you to order, no information on my options for cake decorating or anything. The "decorator" comes out and again just sitting there with her notebook and pen, zero customer service and when i asked her to do something her responce was rudly " i can try". So you want me to spend 90$ on a cake your going to TRY to do? I got a refund and i wont be back. The manager gave me attitude for wanting to return. Where is the work ethic these days?
If only 0 stars were an option.. 1. Why aren't the flavors listed on the drive thru menu? I shouldn't have to look their menu up online to find out what I want. 2. Since there were no flavors listed I ordered a vanilla milkshake, which took over 5 minutes to get and then tastes soured. Definitely won't be wasting any more money here.