Tricia at Baue on Jefferson Street was both professional and caring. The visitation, in a charming room of a historic St. Charles home, was lovely. The family really appreciated bringing some of their own food to the family room downstairs. It was a nice place to gather for family members who hadn't seen each other in a while. The chapel for the service reminded me of the interior of the small churches I'd attended as a child. Baue arranged the floral arrangements, and the acoustics was excellent. We brought in a singer. The only glitch was a few paperwork errors that Tricia corrected as soon as she got involved. Based on my experience, I highly recommend Baue.
I met for a pre-planning session for myself with Barb at the Baue on Jefferson. She was very informative, easy to talk to and not pushy at all. I walked away with written info on what I needed to decide in advance, the cost of this plan, and so thankful I now have a plan in mind. But NO pushiness to buy today—so I can ponder a bit. I really appreciated her time with me.
Three weeks ago, I lost my mother and paid for services for Baue to handle the insurance portion side, and until yesterday the death certificate had not been sent to Express Funeral Funding and the only reason it finally got sent was because I went to Baue and was questioning the process and making a fuss of why it hadn’t been done and of course I was lied to and all the blame was put onto Express Funeral Funding but little did they know I had already been in touch with Express Funeral Funding and the insurance company so I know for a fact that Baue lied. So again I paid for a service that I had to take upon myself to handle and honestly we know Baue is not going to refund my money! And not only did they do this, but we had a very close friend whose mother passed away and decided to be cremated had already prepaid for services at Baue that she was going to donate to the family to help pay for the coverages of the funeral so we wouldn’t have to come out of so much money. Baue would not let them transfer that to us because we were not immediate family and none of my friends family members are going to be buried. They’re all going to be cremated so therefore this is just money that Baue is going to stick in their pocket as free money , and that just doesn’t make sense. This is something that a family has paid for. They should be able to do whatever they want with the services that are already paid for. At the end of the day the family dynamic is gone from once was a family owned/operated business to an corporation owned/operated business! I will never recommend them to anyone, this has been a very awaking experience!
This was the worst experience of my life! I WILL NEVER EVER REFER ANYONE to Baue! We had NO MUSIC playing during the visitation. They had the wrong songs for the service. Marcus was nice, totally NOT HIS FAULT BUT Eve's ! I gave you EVERYTHING in plenty of time & it still wasn't correct. I didn't receive the songs on a disc BUT why would I even they didn't even have them to play? I spent WAY MORE MONEY then I have for a TERRIBLE EXPERIENCE! my father in law just passed away his service was at Newcomer & IT WAS AMAZING & 1/3 OF THE PRICE! There were a lot of people at my moms service& NO ONE THERE WILL EVER USE YOUR FUNERAL HOME! I also have very good friends that own funeral homes in Illinois. They know about this & they are spreading the word also!Iasked to speak to the the manager BUT they NEVER came to speak with me. We were rushed out BC they had another service & needed to get out! Eve I should have known when you didn't care enough to be at the service!
Not all that happy with their cooperation during the visitation and memorial. The music we requested was ignored and they pretended to be unaware of our requests, when I know they were discussed and delivered ahead of time. Also having to ask for them to bring more water in for us several times seemed bothersome. After the memorial service ended 10-15 minutes early there was zero direction given to our family to dismiss. We felt rushed to exit as we were we were just a paycheck. Just so you know you can and will get way more for your money at surrounding funeral providers. As our family used another local funeral home nearby and received better service with more organization and compassion for less than half the price.
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