Bill Thomas Camper Sales

101 Thomas RV Way, Wentzville, MO 63385, USA

About Bill Thomas Camper Sales

4.6 / 5

from reviews

    Angie Gresham
    -
    March 02, 2024

    The 3 stars are for the experience we had when purchasing TWO campers combined with the service department's repairs. The Sales Department was great. The service department is terrible! If I could give separate reviews, they would geta zero! I will try to consolidate and give the highlights. They had our RV for a total of 69 days last summer/fall. There was zero communication unless we reached out. They would tell us a date to expect things to be finished, that date would come and go and we would hear nothing. This happened repeatedly. The biggest issue is we had an unknown leak in our outdoor kitchen. Our door-side slide had to be removed and completely rebuilt. We also had a small leak in our bedroom slide. After they "fixed" it, both leaks were so much worse! We took it back and they supposedly fixed the bedroom again...and tried to charge us. It continued to leak and we actually had to start sleeping with slide in. My husband eventually found the problem and repaired it himself. It had not been caulked correctly so water would pour in every time it rained. The off-door slide started having issues when trying to put it out. This is the one that they charged thousands of dollars to fix. Now we are almost 1,000 miles from the dealership and it's broken. We will have to try and get a remote tech to repair it. They also put staple and screw holes everywhere when doing the rebuild. Our fireplace was no longer attached and it was full of screws when we got it back. I could go on and on, but these are the main issues. All I can say is customer service ended when they got our money. During thr process, I emailed the company and the GM called. He ensured me that he would follow up and I never heard from him again.

    Steve Groth
    -
    March 16, 2024

    Bill Thomas is the only place I consider for my camper needs. I've bought both a bumper pull and most recently a 5th wheel from them. By far the best service around. Tyler in sales was excellent, professional and friendly and Ronald the finance guy was as well. Great management team and willing to work with us on all our questions. They walk you through the whole camper soup to nuts and explain how everything works as well as go with you to do a test drive to make sure you are comfortable and feel safe pulling it. I've been to many other camping dealerships where all the care about is getting the sale. I recommend Bill Thomas to all my friends and family and it's the only place I'll go!

    Todd Davis
    -
    March 11, 2024

    Purchasing our camper through Bill Thomas Camper Sales was a top notch experience. Anthony was very professional and guided my wife and I through the whole experience. Ronald in finance was very detailed and really took the time to explain everything. Greg was very thorough and patience during our walk through. Greg had that ability to know when I wasn’t quite sure on a process or function of our new camper. The parts team even took the time out to confirm if a slide topper would work on a particular slide. We are very happy with our purchase and happy to be a customer. Thank you, Todd

    Nate Lister
    -
    March 14, 2024

    After a few years of looking at travel trailers we finally pulled the trigger and purchased a new travel trailer from Bill Thomas. We had been in touch with Tyler for a few years and he was very patient guiding us to find the perfect fit for our family. This guy knows campers!! All the staff at Bill Thomas very friendly and we felt comfortable as newbies as they guided us through all the steps. All of our questions and concerns were met and we are very glad we chose Bill Thomas. We would highly recommend Bill Thomas to anyone.

    Richard Benz
    -
    September 30, 2023

    My wife and I highly recommend Bill Thomas RV if you are looking for a new travel trailer! We worked with Dale through the shopping process and he was wonderful. No pressure, knowledgeable, and friendly. Their entire staff was awesome and in the end we got the perfect trailer for us and at a great price! We recommended them to our neighbors when we began the buying process and they traded in their existing trailer and bought an upgraded model! They also enjoyed the process. You won't go wrong with Bill Thomas RV!

    Bill Thomas Camper Sales

    Our Address

    101 Thomas RV Way, Wentzville, MO 63385, USA

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