Bob’s Discount Furniture and Mattress Store

Jasmine Conner

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November 20, 2023

If I could put less than one star, I would. Went to this location for end tables very specifically BLACK end tables. Saw a prism shaped one in brown that my husband and I liked and asked if they sold them in Solid black in which he confidently said Yes! The salesman apologized to us numerous times while we were shopping bc he was new and I thought him nice and friendly so it was not an issue to me. When I got home from picking the items up I was immediately confused opening them because it was a wooded brown and black. At first thinking no biggie it must be a mistake, but then I go online and they in fact do not come in solid black. I contact customer service and they tell me they will not refund and that my only option is to keep them or take a store credit. Never mind that I’ve looked through all other end tables to no avail and the employee blatantly lied (maybe not intentionally but still lied nonetheless). In addition to that, all of this is being handled through text messages. They don’t even let you speak to an agent or manager. For how much I’ve spent with Bobs, I’d think that customer service would be valued more. I could see if I just didn’t “like” them or even if I ordered the wrong color but to be told one thing and then to be stuck with it is just really not sitting right with me.

Derek Fletcher

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February 20, 2024

TL;DR: they will woo you upfront, but beware of the service if something goes wrong during a warranty period. I had a great experience with my initial order, and delivery. The salesman (Rick) was easy to work with and I was able to nearly furnish my entire house with furniture that we liked at Bobs. Fast forward 10 months and my mattress has begun to sag. I don’t believe this is a reflection of Bobs quality but rather an anomaly. When I reported this I received prompt service and a credit to purchase a new mattress within 30 days. Where this went sideways is the amount of credit received. I received the original cost + taxes. Sure, this may be standard practice but I paid for delivery in my original order and still don’t have the means to pick the new mattress up. This means that due to a defective mattress (which is under warranty), to obtain a replacement I’m going to have to spend around $180-200 for Bobs to deliver my new mattress that failed within the first year. I would understand this if I didn’t originally pay for delivery, but I did, and this is not a nominal amount of money we’re talking for delivery. I expect much better service regardless of the amount a customer spends, but especially when my initial order was about $15k. This practice likely results in many families not receiving a replacement during their warranty period, and remaining unsatisfied with Bobs.

Todd Stallard

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September 05, 2023

Mikaela was very nice and listened to what I was looking for and helped me find it. She wasn't pushy and I appreciate that!!! UPDATE! I ordered a Chest of Drawers, nightstand and a small chair. The first delivery of the 3 items the chair was fine, but the chest & nightstand both had damage that I didn't see until it was unboxed. I called to find out when I can get replacements. The call gets routed to Guatemala, not kidding. So, I finally get a day for next week to do this again. The 2nd delivery the men delivering them actually took off the boxes to verify they had no damage, and they seemed all good. MISTAKE #1 I didn't try opening every drawer on the chest. So, the bottom 3 drawers on a 5 drawer chest do not work properly. Also, as you can see from the 5th pic, one drawer is already cracked on the side and only one drawer actually closes correctly. I did receive money back from this as I don't have time to keep having them deliver another set out. Not impressed with how they deliver their furniture and their Guatemala call center.

Daniel Reed

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March 24, 2024

We had a wonderful experience. Jackie was wonderful and very knowledgeable. She helped us pick the best options we needed for our new house. We went in only looking for a few things but ended up buying everything we needed in one stop. Thank you very much

Lee Steinbecker

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February 26, 2024

We worked with Cliff who was very patience and pleasant to with through this entire process. We first started looking at furniture last year. We met Cliff and he was very informative on providing us with all the different furniture options at Bob's. We came back this year to work with Cliff to finalize our selection. Cliff is a very easy going no pressure salesman which made the entire process very satisfying. We are looking forward to the delivery of our new furniture. It was a true pleasure dealing with Cliff and buying our furniture from Bob's.