About Bob’s Discount Furniture and Mattress Store
Our Address
167 Mid Rivers Mall Dr, St Peters, MO 63376, USA
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I was really worried I wasn’t going to be able to get a recliner for my boyfriend in time for Christmas. Every place I went didn’t have one available till mid January, then I went to Bob’s. Not only did they have several options to choose from in stock, they could also deliver the chair I chose that same week! Rick helped us and was so kind and helpful. We will be back!
I’ve never felt compelled to write a bad review until now. From start to almost the finish line, this has been an absolute nightmare. If I could give zero stars, I honestly would. My fiancé and I were in the market for a new couch, and I want to be clear that our salesperson, Shirley, was fantastic. She was attentive, wonderful, and incredibly helpful. She deserves 5/5 stars. We decided on a brown Sofia sectional, ordering two armless sofas and a right- and left-facing loveseat to create a custom U-shape for our living room. This approach cost us more than just the standard Sofia set, but we were fine with that. We paid the nearly $3000 in full on the day of our order. Three of the four pieces were scheduled for delivery on Saturday, December 7th, and we agreed to wait for the final piece on Saturday, December 21st. Shirley and I confirmed the dates together. The next day, we received an email stating that all pieces would now be delivered on the 21st. This was problematic for us as we had a holiday party to attend and couldn’t assemble the couch that day, especially with the old couch removal planned. I spent the next three days on the phone, desperately trying to resolve the issue. In total, I’ve spent 179 minutes (almost 3 hours) on the phone with customer care this week, not to mention time spent texting with their online support. Each time I called the store, I was told they couldn’t connect me directly and would submit a request for someone from the store to contact me. Despite my patience, I never received a response. Even the line i was told yo text to talk to the store directly was radio silence until Saturday the 7th. I even spoke with a warehouse manager who told me he couldn’t adjust the delivery date. I was given countless excuses ranging from system errors to human mistakes, but no solutions. Frustrated, I took one of my few days off to visit the store in person. Shirley was once again apologetic and confirmed our original delivery dates. However, the GM, Kevin, was on vacation, and a temporary replacement was in the back. He never once came up to speak with me. I spoke to a sales supervisor who agreed to remove the $179 delivery fee as compensation, after discussing with the temporary manager in the back. This was less than 0.06% of the total cost of the couch. I was still unsure whether to cancel the order and go elsewhere, but I really loved the couch. I decided to call customer care again to escalate my complaint, reaching Derek in Maryland. After reviewing my account, he was able to reschedule the delivery of the three original pieces to Tuesday, December 10th—something no one else had seemed to be able, or want to do. I had to take day off of work, but at least it was better than waiting until the end of the year. But the relief was short-lived. Upon delivery, I found that one armless sofa was missing a foot, another had several staples missing from the bottom fabric, and the loveseat had two seperate tears with stuffing spilling out. I immediately called customer care again. I was told that the foot wouldn’t be available until February 2025. They could send a replacement for the armless sofas, but I’d have to take another day off work. The customer care agent suggested I take a foot off the damaged sofa to avoid returning both. I managed to do that myself, but it was absurd that I had to. The replacement armless sofa is now scheduled for Saturday, December 14th, but I’m still waiting for help with the tears in the loveseat with a support ticket. I have one remaining piece to be delivered on the 21st, and I’m losing all faith that it will go smoothly. This entire experience has been a nightmare, and I can't see myself ever shopping here again, nor would I recommend it to anyone. I urge anyone with authority to reach out to me to address the many issues we’ve faced throughout this process.
Had a great experience purchasing a couch recently. The pricing was better than anywhere else in town and the selection was larger also. We found what we wanted and Kevin was a fantastic sales rep. He sat down and patiently answered our questions and helped us wrap up the sale quickly and didn’t try to sell me anything I didn’t want.
Miranda was such a helpful sales person and was very patient and helping us The details of each piece of furniture. She answered all of our questions promptly we referred my dad to her the next day for a purchase because we know she would take the time to help him with all his questions.
This has been the worst experience i have had buying furniture. i ordered a sofa in late November. bobs said it was on back order for 4 weeks. fine . i confirmed delivery this morning and i got a text from customer service that it is now delayed another 5 weeks. RIDICULOUS! they have a floor model they could bring if need be. We have no furniture currently and were excited for our delivery this week. avoid this place if at all possible. Horrible service and cant give me a reason on why its delayed again. UPDATE: I went by the store and they told me that my order was still on track. now today the owner says its delayed in the response to my review, horrible establishment