I really enjoyed working with Shirley on my purchase. Not only did she know her products, she was helpful in my concerns about the recliner and the wall space needed to recline. She is a beautiful person to work with. I can't wait to get my furniture.
We bought a fire place. Thinking that since said fireplace had a a lot of stuff going on with electrical and there was glass we decided to get Bobs Goof Proof Protection plan. BAD IDEA. Well said fireplace glass broke. I told my husband don't worry, we bought the protection plan. The guy who sold it to us said that it covered just about everything. LIE. I put in the claim and stated it was accidental damage. When you come home and the glass is broken, that's what you put, right?? Well claim got denied because it wasn't accidental. I called the company and they said, it's not accidental because I didn't see it happen. I told them, you don't have to see an accident happen if you and your family wasn't home. She told me that I had to see it happen. I told her, we have a life, we don't sit and stare at our fireplace to see if anything happens to it, so it's covered. THIEVES. They just stole my money and talked into a protection plan to make more money. So just in case this happens to you and you already paid for a predation plan, they want to lie about said accident and put it on the report.
Rick was very kind and attentive. We were able to find a couch for a 5’0 person and a 6’4 person which is no easy task!!! Their policy for payment was very reasonable and the process was very easy.
Don't waste your money on the protection plan. Sales team deceptive about degree of plan coverage. If not for that this place was OK. To address the response from the business owner... this is simply not true. Keep scrolling through all the reviews, there is a pattern. You guys are lying to customers about the benefits of this plan and even worse and then defending it trying to shift blame to the customers. We are not all wrong. This store practices deceptive sales techniques for sub-par protection plans. DONT SHOP HERE!!!!!
Ordered in February and was told we'd receive it in March. Then each month they push it back for another month. In June I spoke to their customer service department and they guaranteed it by July 11th. Just updated today for September. At this point I'm pretty sure it'll never get here, but they will push it back every month.
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