They sent someone to my home yesterday (Sunday) for an urgent water leak. He determined what the problem was, but didn't have the part on his truck. I feel he should have been prepared. He told me the office would call to reschedule since he could not fix it. They did not call me back. I had to call them on Monday to get them to send someone who could do the repair. The man they sent, Earnest Suggs was wonderful. He was professional, friendly and thorough. He was also done quickly.
Update: got a call back from Miranda at budget and was told that I have to wait in line for my work order to be submitted because they only have one person in the office that works on submitting diagnostics and wasn’t given a timeframe, not sure how helpful that was but that was the update I was given. My home warranty company recommended them, my experience last year was great but this year my hot water went out. They sent someone out on 5/12 and he didn’t know what he was doing he told me it was fixed and that it just need a hour to warm up. A hour came and went still no hot water. I called budget back to let them know and they were rude and gave me the runaround. Then I called my home warranty company to have them come back out. No one came out until 5/27. This tech came out and he told my husband that we needed a new water heater and that he will send his findings to my warranty company. Here it is a week later still no hot water. A total a 3 weeks and counting without hot water.Spoke to my warranty company and they said the tech haven’t sent the paperwork yet. I even called the company with the warranty company and we spoke to dawn who said It would be sent over that was on 6/1 and now it has been a week and the insurance company still hasn’t gotten the paperwork and my kids and I are still without hot water. I would not recommend them I feel like they are only able to do easy fixes anything that requires hard work you should not use them.
Edit: 2-star changed to 4-star. I stand by my original comments (April), but I will say I had a clogged drain line (August) and they sent Greg out today to unclog it. I fully expected to be charged since it technically wasn't an issue with the unit, but there was no charge as it likely was not cleaned back in April. Of course there's no way of knowing this or proving it, so Budget easily could have charged me and did not. For that I am appreciative and I liked Greg. He was also friendly with my puppy, which gets a star in itself. Thanks Budget! 2 stars redeemed. Very strange company. Spent almost $5K, yet cannot get a receipt (minus 3x minimum trying)? NOT "budget" friendly IMO. Price for new system was originally $7-$10K, quickly changed when they realized they didn't have a total fool on their hands. Warranty did not pay out anything upon further inquiry, although this company said the warranty company would be paying out ~$1500. Look, I get the name of the game. My systems were old anyhow and I have no problem if replacement was recommended. But to essentially lie and claim the warranty company was paying X (when in fact they were not), I obviously would have received more bids. (Warranty company records calls; happy to have them shared if needed.) On the plus side, system works (for now). Supposedly have a warranty, but without a receipt and prior deception, who knows.
Contacted the office requesting a quote a new furnace and AC unit and they sent out Keith the following day! He was very kind and willing to answer all of our questions and even provided a quote the same day with a cash discount! It took about a week for our parts to come in, the installers arrived on time and were quick to get things rolling. They completed the job quickly and cleaned up after themselves when they were done. Would definitely recommend to anyone needing a new AC unit or furnace to use this company they were wonderful to work with!
Rate 5 star! Work was new hot water heater. Installed quickly and cleaned up area. Very friendly and explained everything very well. Will use this company again in the future and will refer them to friends and family.
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