If you have met Kerry, you've gotten either his "OK" side or you've had him come unhinged at you. The first time I brought my truck to his shop, I found that his mechanic left me with 3 broken pieces of plastic, as well as a missing bolt when the truck was returned to me. When they went to rectify the situation they damaged the finish on my truck. I will not be returning to this Carstar after my experience trying to rectify the situation with Kerry. I never gave them permission to wash my truck, and they haven't returned my calls or emails about paying for a detailer to restore what they damaged.
This business is the standard. After being rear-ended, this is the business I selected to repair the damage to my vehicle. I selected them because they were close to my home and I prefer to support neighborhood businesses. I’d never used them before and never inquired about their reputation. You will have hard time finding businesses that truly operate with intent to satisfy customers and protect customer interest. My vehicle looks exactly the way it looked when I purchased it a year ago. In addition, Kerry, Toni and crew are awesome communicators and they are very accommodating. They have no reservations when it comes to fulfilling customer request. They truly understand service is about serving people and people’s interest first. Thank you CarStar You are my preferred facility and I encourage anyone in need of auto body work to put your interest in their hands.
I'm very impressed with the customer service & friendly staff. This company stands behind their work & is dedicated to make sure all issues are repaired correctly. Definitely a good place to go to help make a rough situation (car accident) much better :) -Satisfied & Happy Customer.
Not pleased, the process to get my car in and back was a hassle, it seemed every time I got a call I had to pay more or the time my car would be there was extended. I got my car back with damage to the left bumper which isn't the side that needed to be worked on, when It came down time to do my survey which I was dissastified and stated in my response I got a call back from the front desk telling me it would've been a better idea if I brought my car back in to get fixed before I left a bad review, I called their business unprofessional and they responded with a phone call saying I had issues with myself I needed to work out and they hoped that when I make a mistake I get bashed for it. The difference between me and them is I don't let my mistakes leave the lot. They're mad I called them unprofessional then called me and basically went off on me so I guess point proven.
Jungermann Carstar has employees that are willing and ready to help. I felt put at ease when I would contact them about the status of my car repairs. They also texted updates as they were available. They handled communication with enterprise for my car rental while my car was being repaired. The only complaint I have is that it took about 3 weeks to get my car back.
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