This location seems to always have friendly staff. They are helpful and I never feel rushed when trying to decide on a pair of frames. They have a wide variety of frames. They also did great with my 6-year-old and her first eye appointment.
Extremely unprofessional and uncaring location Missed my contact appointment due to being in the hospital with Covid pneumonia. Called to reschedule and asked to get some trials to get me through until I am healthy and well enough to get into the office. Was told I would receive a call back about the trial pair, NEVER received a call. Called every day for a week and left a voicemail to inquire about the trials, NEVER ONCE received a call back. Called today and finally was able to speak to a real person on the phone. Office manager is extremely rude, condescending, and unprofessional. I asked her if she had any voicemails for me? Why have I not received a callback, her response was I haven’t really checked my voicemail this week. Seriously?! Told me I had more than enough time before Covid to come in to get my eyes checked. They would not be providing me with a trial pair. I am literally on the phone gasping for air and this woman gets on the phone and says to me “here’s the deal” her words exactly…basically should have gotten in here before you got sick. No compassion whatsoever, extremely unprofessional conduct from the so-called office manager. I am a business owner as well and make special exceptions for Covid all the time. I have been a patient at this location for over 10 years and cannot believe the way I’ve been treated. This lady wanted to argue with me. No empathy or professionalism whatsoever. Do yourself a favor and visit one of the other locations.
Been going here for years and really like the staff!
RUN Must be under new management don't spend your money here here I will be contacted in the Better Business Bureau and other aspects this is ridiculous we have enough to worry about all we ask for was a trial pair her prescription hasn't changed in the whole time she's went there they're not trying to help her out they're not calling her back it's just dead My wife has had covid she asked for a trial pair she's been going there 15 years this is totally ridiculous they would not even give her a call back she's called 15 times it's really really shows that they don't care
Everyone present was extremely courteous and efficient. Laura was wonderful with her end of the work while Shay was also outstanding answering all questions especially insurance coverage. Initially, I was only going to obtain trifocals or bifocals or just single vision tinted glasses. When I was done, I spent $235 to accomplish the needs that Shay so well laid out for me. The entire staff was fantastic. I also overheard (Laura I think) kindly helping a rude gentleman trying to get his frames fixed.
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