Clarkson Eyecare

Janet Owen

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September 24, 2024

Staff and doctor were average, but the upsell is not appreciated. I was told by the front desk that I purchased the premium progressive lenses last year and that the standard lenses were low end and very wavy - wrong, I've always purchased the standard and they are fine. As well as less expensive. 2 years ago they added the extra scratch resistance, uv protection, etc. and said I would regret not getting those. No, I did not purchase those the year before that and I did not regret it.

joan smith

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January 01, 2025

Very friendly service. I appreciate the confidence each person showed as well as kindness and gentleness.

Theresa Martin

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June 28, 2024

The doctor and facility was fabulous, but the front end staff needs to work on customer service. They need to be Smiling, enjoying their jobs- the atmosphere and the attitude radiating from them was disgust. It made the experience unwelcoming, yet I like the doctor and need the services so I will put up with the unwelcoming front end staff Not a smile in the bunch - sorry they are displeased with their jobs. Wish for better service in future.

Matt T

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December 11, 2023

I have been going to this location for years and it’s always been just fine. Got me in and out quickly and usually the people seemed knowledgeable. Recently I’ve had a few issues that will make me turn to a different company. I don’t get the feeling that they truly care or are passionate about getting things right and helping people see correctly. First, they used to clean your glasses or adjust for free but that ended. I even asked to have a new cleaning cloth and they said they don’t give those out anymore. Seems silly to complain about that but it goes back to truly caring about helping people see correctly. Secondly, the latest issue, I mentioned in my last visit that I’m having to squint a little bit more at night when driving and after the visit the doctor said my vision in my right eye changed by .5 for the better? When checking out I was charged $70 for my prescription changing (I couldn’t even tell the difference between the two prescriptions at the time), the $70 charge is not covered by insurance and I felt that it should have been told to me upfront. I then got my new prescription contacts delivered and opened the box to put new ones in and after a few weeks of headaches and my vision being worse off I called back to see if I could exchange the ones I had for my old prescription, they weren’t going to because I already opened the box. After speaking to the manager they finally said they’d order a new box for me and they would take a week to get there and they’d call me when they arrived, two weeks later and still no phone call. Again, they don’t truly care if you can see correctly they just will nickel and dime you to get your money. Take your business elsewhere.

Michael Younger

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January 25, 2025

The doctor was excellent, thorough, kind. Couldn’t ask for better.