Everyone present was extremely courteous and efficient. Laura was wonderful with her end of the work while Shay was also outstanding answering all questions especially insurance coverage. Initially, I was only going to obtain trifocals or bifocals or just single vision tinted glasses. When I was done, I spent $235 to accomplish the needs that Shay so well laid out for me. The entire staff was fantastic. I also overheard (Laura I think) kindly helping a rude gentleman trying to get his frames fixed.
Exam was great. Had issues with them not listening when I tried to tell them that my insurance covers my lenses fully. I should have only been responsible for $130 of cost plus tax. They insisted that I told the woman helping me that I had asked for an item that I specifically stated I did not want. Left without purchasing. Called the insurance company the next day and they called Clarkson on behalf and explained my coverage. They also informed them that I did not want the extra add on to my lenses. When I called to verify that they had redone my estimate they had not. They once again stated that I asked for a high price add on to my lenses. My estimate was finally redone correctly. Makes me wonder how many other people have had add Ins put on their estimate and just accepted it. Seems a little deceiving.
Kathy was very professional and super kind. She helped me pick out some new frames. She has a very sweet personality. The Doctor was very nice and took her time with me made sure my questions were answered.
I went to Clarkson on Mid Rivers because something was wrong with my eye. They told me nothing was wrong and that it was just inflamed and sent me on my way with drops. The next day, it was worse. Way worse. I called up to explain my eye was worse and they said I HAD to come in for an appt. So I went in, they told me to give the drops more time to work. Then to come back in a few more days and if it isn't better, they would refer me to an eye surgeon. The redness has spread, there was discharge from my eye, it was itching, swollen, and painful. I went to get a second opinion from another doctor and they said my eye is absolutely infected and has since spread to my other eye. This doctor called out antibiotic eye drops immediately. Needless to say, I will not be back to Clarkson.
Rebecca helped me and very nice. She called me before the appointment to get my insurance stuff correct before I came in. I’m recently married so there was a hick up there but her calling allowed me to straighten it out before the day of the appointment. She was super helpful and made me feel at ease. Very nice folks and I’m happy to continue going there.
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