About Club Car Wash
Our Address
914 Bryan Rd, O'Fallon, MO 63366, USA
Is your Facebook Page Killing your Business? We can Fix It!
Read More
Is your Facebook Page Killing your Business? We can Fix It!
Read MoreTo get listed, enhance your listing, offer promotions on this site, or find out more about the services we offer, please contact us!
Very dishonest/ do not care car wash. I have been member from long and never had issues. Last month they damaged my car and they did not honor the claim. There should be a justification on claim denial but no response from management. Save your car and do not recommend this car wash.
I have been a member since your company came into the St Louis market. Have used multiple locations and have been very pleased. Bryan Road location....wow. Horrible experience. I felt like I was a huge inconvenience to the girl working the booth. There were no towels on the cart. Then I basically had to beg for towels and was told there was a 2 towel limit! I own a full-size SUV. You are NOT able to properly dry a vehicle of this size with 2 towels. Then I had to yet again ask for a clean towel to clean the glass with windex. No one with a brain cleans their windows with a dirt towel that you just used to dry your car. Happy customer as a whole, but get it together, Bryan Road.
Edit 4/24 thanks for canceling my membership and giving me no notice! I would have stayed a customer if you would just have replied to my emails. Edit to respond to review: Communication is how you could improve. I still have not had any emails returned after a week! I really enjoyed this car wash until I went by three times to see cones - NO SIGNS that they have closed and moved down the street. NO communication to their customers whatsoever that they have move via email or text alert. I was told there were plenty of signs at the wash explaining the closure. There is not. Still waiting on respond from March 31 for them to cancel. I can't do in the app because it shows I have no account. Car washes are a dime a dozen these days, get it together!
If I could give zero stars I would. Literally, children work as the staff and management here. Children who appear to lack any semblance of training in the areas of customer service and problem solving. I paid $20 for a carwash that only washed 2/3rds of my car and also did not shine my tires as the package advertised. My mirrors were left dirty as well as the entire rear of my car. I was in a rush, so I noticed the dirty rearview mirror and side mirrors upon driving off. I immediately turned around and asked for a rewash since the entire rear of my car had not been cleaned at all, likely due to the close proximity of the others cars that were behind or a faulty carwash system. While expressing the issue, I was immediately cut off mid conversation and met with defensiveness from a staff member. This staff member completely lacked listening skills and empathy for customers, so I requested to speak to a manager. The manager was the same young girl who I paid to enter less than ten minutes prior. She explained that although I just came through the car wash and my car was not completely cleaned, she could not grant me a rewash nor a refund. She also seemed uneducated in proper customer service and decision making. Point being, if a customer pays for a service and does not receive the service in full than a refund or rewash should be granted. Otherwise, the business is UNDERDELIVERING and STEALING from customers. I WILL NEVER PATRON THIS BUSINESS EVER AGAIN.
Much like the other car washes. Up until the bathroom was needed. As a paying customer the restroom should have been available. Instead I got a condescending remarks from a rather smart mouthed individual. Then back talk as I’m waking away. There’s the Q Trip.