I wish I could say I like this gym because their equipment is fantastic but the quality of service they provide to customers is extremely subpar. Every morning (m-f) I go in and the radio is completely broken, skipping and providing a very frustrating environment with which to exercise in. We all struggle to get into the building from time to time because of how bad the scanner is at recognizing anything to open the door. I would find things like this to be standard mistakes if it weren't for the fact that they're already bragging about adding additional new equipment before they get the first things working correctly.I will be canceling my membership to see what else is out there as this is my first gym.
You call the number to cancel membership, there option '2' to cancel the membership doesn't work. There is no option to cancel the membership. I am going to have to call my bank. This is a gym membership scam 101. Make it impossible to cancel membership.
Great gym experience. The owners try to get to know their patrons giving Club Fitness - St. Charles a very personal feel. I also love that it’s not quite as crowded. Has most of the gym equipment you would ever need.
I have been a member for almost 30 years and I am always pleased with the welcoming staff, energetic instructors in my zumba classes, as well as the manager Rachel! Keep up the great work😊💪✌
Aiden and Hunter really helped us out at the front desk taking my friends photos for their accounts, and also was kind enough to retake mine. I love this place, everyone is so nice and I plan on staying at this gym for as long as possible.
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