About Club Fitness – KN
Our Address
2947 State Hwy K, O'Fallon, MO 63366, USA
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Great gym when it comes to cleanliness and equipment. The facility and equipment are great. When it comes to staff, there could be improvements. The staff lacks knowledge on equipment and could use some customer service training. The personal training staff seemed more interested in chit chatting about yesterday's affairs than answering my question and left me standing there for 3-5 minutes before I walked away. I still give it 4 stars because I interact with the staff on a limited basis and the young lady who signed me up is always friendly with a smile on her face.
My husband and I signed up for the Platinum level membership. One month into the membership they were changing everything and we got downgraded on a lot of services that we signed up excited that we could do, was no longer eligible to Platinum members. Considering we had only had the membership for a month I feel like there should have been something with people grandfathered in. Between the two of us we are paying 80 a month and I lost access to some of my favorite things. I enjoyed the movie room. They no longer have that now, it is now a stretch and recovery room. So now I am back out on the floor and paying $80 just for some cardio equipment. We go to cancel and even though we do not have a contract, we are told we will cost $130 to cancel. Don't be dumb like us and read the fine print. I can't wait to go to planet fitness
Still a good gym after 5 years. However. I bounce between gyms, often. Sick of seeing the same place, same equipment and same routine. I went to my "home" location and let them know I was leaving. 3 days later I got an email confirming my departure, the reason "unhappy" and the fee. I don't care about the fee, I care about the fact that the CSR put unhappy as the reason. He didn't even talk to me beyond asking for my ID. Didn't remind me of penalty, didn't offer suggestions, didn't ask why I was leaving, just clicked away at the computer. I sent an email to customer service and got basically an auto reply about the cancellation policy, which is great, but I think it's a bit late to address the policy after I've termed. It's not very helpful after the fact.
Been going here for years. It used to be a lot less crowded, which was highly appealing to me, and now I find myself waiting to use machines. equipment, or space to watch my form, often to no avail. It’s pretty overwhelming, and there is not even a break (even in the middle of the night anymore). Some people clean the machines after use, but many do not. (Gross. There needs to be a policy that if you use a machine or equipment you have to clean it afterward. This is a standard agreement in most gyms). Noticed over the last few months that there is no longer a filter in the water for the main water bottle filling station (the one furthest from the bathroom). Really glad they added the privacy window screen to the women’s workout area, as I no longer feel people’s eyes on me as I am working out in there… but there are other machines or equipment that should be moved to not put yourself in a compromising position for everyone to watch (and, trust me, they do)… specifically the equipment where you have your rear in the air. Those should be backed against a wall and not in an open area. The amount of times I have seen people staring at me while working out is truly weird, and it will happen, but there are ways to prevent straight up perves who go there to gawk. And how do I know that there are dudes that do this? A few years ago I actually had to report a dude who followed me around and watched me work out for several days in a row… to which they said that there were a few other women who complained. It took multiple women complaining and then reviewing the cameras to boot this creep out. So, maybe try to prevent this from happening by the way you set up your equipment and forbid people from sitting there watching people work out. It happens pretty frequently and is very discouraging to the women who work out. On a similar note, the dudes who grunt loudly enough to be heard from across a super busy room should be penalized and booted out if they don’t stop. Grunting happens to the best of us, but not to the level it does. If I have headphones on as loud as they can go, I should not be able to hear some sexual-sounding attention-seeking nonsense. It’s extremely uncomfortable. This is coming from a bodybuilder who works out and hardly makes a sound. Starting to get fed up with all of this to the point I’m looking into other gyms.
This gym is really amazing it’s so clean and the staff is very friendly. It’s great they have a room for functional training so I can do my hiit after strength training. Everything is spaced out nicely, they have a nice turf area and it’s a nice looking gym with good equipment and I love the hydro beds but my god this place is always insanely BUSY it doesn’t matter what time of day you go it’s BUSY. They really need to open another location near by. You will have to wait on equipment and modify your workout because of it.