Cold Stone Creamery

6281 Ronald Reagan Drive, Lake St Louis, MO 63367, USA

About Cold Stone Creamery

4 / 5

from reviews

    Alexis Shuster
    -
    March 11, 2024

    Had to wait 50+ minutes in the drive-thru for my order when there were only two other cars that were in front of me. Staff didn’t apologize for the long wait once we got to the window, then I open up my bag and find the lid not even on my cup and ice cream spilling out.

    Josie
    -
    May 13, 2024

    The ice cream is great, that's why we keep going back. But the bad far outweighs the good now though. The place is filthy. The employees are nice for all that I'm sure they're dealing with. They've been out of cake batter ice cream twice now in the past few weeks when we've been there. Along with other flavors and toppings. They're always out of waffle cones. This is the epitome of horrible management. These kids should not be running a high volume store without an adult to supervise and help out. There're never enough employees which have lead to 30-40 minute wait times for very expensive ice cream that is NOT nearly enough. They don't fill the cups and cones with the right amounts! Every time I ask for the middle size and end up with a measly scoop. It's getting to be pretty ridiculous. And the drive through is closed half the time due to lack of employees. This is not their problem...there should be a manager present at all times! Someone needs to get in there clean the place up, train employees on sizes, efficiency, how to make enough ice cream to last a day, ordering, etc. They could be making so much more money if the place was run correctly.

    Ashley Ovchinikov
    -
    July 03, 2024

    Extremely dissatisfied with our latest order. We always order an ice cream cake from here every year for my sons birthday. I bought the biggest one which serves 40 people. My husband gets a call two hours before we are supposed to pick up the cake and they let us know that they accidentally made the wrong size. They made a circle cake when we were supposed to get the rectangle. They told us they would give us an extra circle cake they had made already. My husband initially agreed to this until I saw the circle cake only serves 14. So we would only have 28 servings when we paid for 40. We didn't need the cake until the next day so we told them no on the extra cake, we want the rectangle one made. Anyways, my husband goes to pick up the cake and they gave us the smaller one they made also because it was personalized and they couldn't use it. I looked at the cake when he got home and the rectangle cake was not personalized at all! It was supposed to have a happy birthday message on it and it was just blank. This is the cake I paid $85 for WITH a tip and it wasn't even done right. Will not be ordering cakes here anymore.

    elise gerstenecker
    -
    June 16, 2024

    Livia was our server and she was absolutely amazing! So beyond nice and told us all about the flavors when we asked. Would come back just to talk to her again! Great experience.

    Ruby Harris
    -
    April 09, 2024

    I absolutely love this place but the reality that it is going down is undeniable. The young lady today took a small spoon put it to her nose to smelled the ice cream to determine the flavor then put it back in the batch and served it to me is wild. The last gentleman confirmed I wanted the signature then proceeded to put none of the mixing. I always get the everybody and have found blonde hair multiple times.

    Cold Stone Creamery

    Our Address

    6281 Ronald Reagan Drive, Lake St Louis, MO 63367, USA

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