Cold Stone Creamery

6281 Ronald Reagan Drive, Lake St Louis, MO 63367, USA

About Cold Stone Creamery

4 / 5

from reviews

    Jen Ulasiewicz
    -
    May 10, 2022

    I was slightly disappointed the last time we were here this week. I got the One Smart Brookie and my brownie was all in one massive chunk, it wasn't broken apart and mixed, it was just a huge chunk in the center of my ice cream and I had to break it up myself which was a bit difficult with a plastic spoon. However we have been here several times and have enjoyed our other visits. There is usually a decent wait for drive thru and indoor but it's not too bad.

    Mary Williams
    -
    December 04, 2022

    i went though the drive thru today and got 2 small ice creams. I went to go eat my ice cream and found 2 long hairs in it. i went back to get a refund and they refunded my money but the workers proceeded to laugh as we pulled away. The hair looked like it was purposely broken off and put in my ice cream. i will not be going back to this location.

    Kyle Rushin
    -
    October 05, 2022

    Love Cold Stone but this location is awful. Ordered online and arrived at the time stated but nothing had been started. Girl working gave tons of attitude when I asked for it. Took an additional 20 mins to fulfill with no other customers. Just laziness.

    Diana Matthis
    -
    July 09, 2022

    I don’t even think I would give one star to this place. My daughter purchased ice cream that was $8.37, on July 4th. She wasn’t given a final receipt in the drive through, only the receipt before a tip was run. When she checked her bank balance the following day, she was charged over $72 for her ice cream. I called to speak with the manager who told me it wasn’t the first time it has happened and that it looked like she was charged $64.24 for a tip. She told me there was nothing she could do because tips had already been given to the staff for that day. So, I asked her to call the owner as I was on my way there and that was not going to work for me. From what I can tell, this happens quite often in the drive thru there and you better ask for a final receipt. My daughter skipped adding a tip on the terminal. She’s 17 years old and is very responsible with her money. They are ripping people off! They did end up giving her the money back, but made sure to tell us “just so we’re clear, this is the only time this is going to happen”. DO NOT do business here. I think the whole staff are in on it. The teens working at the time were giggling and talking about it the whole time we were there. No apologies were given. Horrible customer treatment. Zero customer service. And let’s be clear. My daughter skipped the tip on the terminal. I find it funny that you guys are trying to pass this off as her mistake. She did not tip and wouldn’t have tipped $64.24 on an $8.37 ice cream.

    Jenny F
    -
    July 14, 2022

    My favorite ice cream place. I really loved when they had gooey butter ice cream- hope they will bring it back. Favorite is chocolate ice cream with brownie and cookie dough. Love it. Good quality ice cream and workers are nice and patient with our kids indecisiveness sometimes.

    Cold Stone Creamery

    Our Address

    6281 Ronald Reagan Drive, Lake St Louis, MO 63367, USA

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