I was slightly disappointed the last time we were here this week. I got the One Smart Brookie and my brownie was all in one massive chunk, it wasn't broken apart and mixed, it was just a huge chunk in the center of my ice cream and I had to break it up myself which was a bit difficult with a plastic spoon. However we have been here several times and have enjoyed our other visits. There is usually a decent wait for drive thru and indoor but it's not too bad.
My favorite ice cream place. I really loved when they had gooey butter ice cream- hope they will bring it back. Favorite is chocolate ice cream with brownie and cookie dough. Love it. Good quality ice cream and workers are nice and patient with our kids indecisiveness sometimes.
I don’t even think I would give one star to this place. My daughter purchased ice cream that was $8.37, on July 4th. She wasn’t given a final receipt in the drive through, only the receipt before a tip was run. When she checked her bank balance the following day, she was charged over $72 for her ice cream. I called to speak with the manager who told me it wasn’t the first time it has happened and that it looked like she was charged $64.24 for a tip. She told me there was nothing she could do because tips had already been given to the staff for that day. So, I asked her to call the owner as I was on my way there and that was not going to work for me. From what I can tell, this happens quite often in the drive thru there and you better ask for a final receipt. My daughter skipped adding a tip on the terminal. She’s 17 years old and is very responsible with her money. They are ripping people off! They did end up giving her the money back, but made sure to tell us “just so we’re clear, this is the only time this is going to happen”. DO NOT do business here. I think the whole staff are in on it. The teens working at the time were giggling and talking about it the whole time we were there. No apologies were given. Horrible customer treatment. Zero customer service. And let’s be clear. My daughter skipped the tip on the terminal. I find it funny that you guys are trying to pass this off as her mistake. She did not tip and wouldn’t have tipped $64.24 on an $8.37 ice cream.
this place was so good. we have peanut allergies and they had a special station in the back just for it. the ice cream was good and the Stagg was super nice to everyone I will be coming back just for thay peanut free option!
Took 40 mins to make 2 shakes for a drive thru order one was wrong but the kicker is they sat on the counter for 15 mins while No one could do their job and were melted when we finally did get them....
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