My family and i stopped in because we love Cold Stone. Service was good but I was a bit concerned that none of the young ladies that were serving and fixing ice cream had on any gloves during a global pandemic! No complaints at all because Service was great but if you’re going to be working/dealing with food service I really suggest washing hands between Customers and wearing/changing gloves often!
Bri is a very good work and professional but she double charged a party in my group double for a cone. We complained about it and she couldn’t do anything about it. Another employee was extremely rude about masks. Everyone was wearing masks but I pulled down my mask to try my smoothie to make sure it was okay. And one employee yelled at us about it. I understand there is a pandemic but we were more than 6 feet away from everyone. Better training would be better I don’t wish anything but the best for cold stone but the professionalism is pretty low currently.
Pretty good service! The Caramel Latte flavor is good mixed with Mint. I'll definitely go back eventually. The service was nice, even though they were clearly stressed from so many people coming in and were constantly on their toes. Would reccomend!
I used to love visiting this Cold Stone Location. However my opinion has chanced. The last two visits my family has had we have experienced terrible customer service. The employee were extremely rude to myself and significant other when asking simple questions regarding new flavors. Normal I am okay with paying the above average price for their ice cream but this visit was not as tasty as normal. Not to mention the employee scoop the entire top of my ice cream and threw if away so a lid could be put on when I requested no lid. If I am paying extra money for multiple toppings I would be nice to get all of my ice cream not half of it. Very disappointed.
Stopped in to pick up a premade ice cream cake. Excellent as always.
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