I love Cold Stone Creamery! I find them absolutely delicious. This location has a little bit to improve upon. First, I wish they would clean up more than just scraping off the surface they mix on, and then not even thoroughly. I don’t have allergies but I do not like the taste of nuts. Occasionally I get someone else’s ingredients in my ice cream. Then there is the thoroughness that the ingredients are mixed! I have Berry, Berry Good most of the time. They only put out a small amount of ingredients (not a problem) but when the strawberries are not even cut up and mixed throughout the ice cream you are left with about a third of the ice cream without ingredients. In the end, if the ingredients were mixed in properly, there is enough, just not the way they are mixed in. The last time we were in, the young man mixing the ingredients acted like he was afraid of it and only half way mixed it. I feel that if he was to really get into it, he would have taken less time and come off with a better result. On a final note, the drive thru is terrible! You can’t hear, they can’t hear. The complete menu isn’t on the board. It is extremely slow. I think all of this leads people to going inside. At least when you are inside, you can see people working and know the pace of progress.
My family and i stopped in because we love Cold Stone. Service was good but I was a bit concerned that none of the young ladies that were serving and fixing ice cream had on any gloves during a global pandemic! No complaints at all because Service was great but if you’re going to be working/dealing with food service I really suggest washing hands between Customers and wearing/changing gloves often!
Bri is a very good work and professional but she double charged a party in my group double for a cone. We complained about it and she couldn’t do anything about it. Another employee was extremely rude about masks. Everyone was wearing masks but I pulled down my mask to try my smoothie to make sure it was okay. And one employee yelled at us about it. I understand there is a pandemic but we were more than 6 feet away from everyone. Better training would be better I don’t wish anything but the best for cold stone but the professionalism is pretty low currently.
Pretty good service! The Caramel Latte flavor is good mixed with Mint. I'll definitely go back eventually. The service was nice, even though they were clearly stressed from so many people coming in and were constantly on their toes. Would reccomend!
I used to love visiting this Cold Stone Location. However my opinion has chanced. The last two visits my family has had we have experienced terrible customer service. The employee were extremely rude to myself and significant other when asking simple questions regarding new flavors. Normal I am okay with paying the above average price for their ice cream but this visit was not as tasty as normal. Not to mention the employee scoop the entire top of my ice cream and threw if away so a lid could be put on when I requested no lid. If I am paying extra money for multiple toppings I would be nice to get all of my ice cream not half of it. Very disappointed.
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