It was already bad enough when the kid verbally asked if I wanted to tip them but when I said no the entitled kid says "oh thanks" all condescending. Why would I tip you dude? You're working the drive thru not bringing my food to my table. Go pan handle somewhere else. So entitled and rude. Won't be going back
Thanks for keeping the store warm since it's getting really cold outside. We are NEVER disappointed with an Icecream from Cold Stone.
I was slightly disappointed the last time we were here this week. I got the One Smart Brookie and my brownie was all in one massive chunk, it wasn't broken apart and mixed, it was just a huge chunk in the center of my ice cream and I had to break it up myself which was a bit difficult with a plastic spoon. However we have been here several times and have enjoyed our other visits. There is usually a decent wait for drive thru and indoor but it's not too bad.
The staff is always nice and helpful, but my order is always wrong. Every time I’ve been here. You’d think for the price charged for ice cream the workers could at least make sure the orders are right.
The ice cream is always good but one staff member was rude on July 4th. Asked for a sample of the Barbie ice cream for my daughter. Instead of getting the sample, he said well it’s just like this other flavor. Told him I understand but she hasn’t tried either of them. Had to repeat my order to him 3 times. Then he loudly complained, while making eye contact, about how it was hard to focus with children talking in his ear. My child was the only one there. She wasn’t even near him or loud. I thought maybe he was hearing kids in the drive through. It was closed. Took me a moment to connect the dots. Another customer asked for a spoon. He told her just take it you don’t have to ask. Again love the ice cream but this employee left a bad taste in our mouth.
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