Both my daughter and I got eye exams and glasses here and had the most satisfying customer service and care! And saved a ton of money over Clarkson Eyecare.
We had gone to two other places before coming to Costco. We were disappointed with poor customer service and lack of selection at both of those places. When we came to Costco we were lucky enough to have Christina help us. She was so friendly and helpful to my very talkative 10 year old. She quickly helped us find a great pair of frames and we were finished with the complete transaction in probably less than 20 minutes. Thank you Christina for providing excellent customer service!
I have gone to several optometrist in the area and Dr. Smith is absolutely the best. He was very kind to my family and myself during our appointments. He took the time to explain each procedure and the health of our eyes. He gave us preventative tips to help us in the future. He was extremely personable and a pleasure to do business with. I recommend him to anyone looking for a new eye doctor or wishing to replace their current doctor.
I purchased 2 pairs of glasses from Costco optical shop back in February but due to a major issue with my only eye I have sight in I lost most of my vision in April. I was sent to a surgeon and scheduled for surgery. Thankfully they were able to restore quite a bit of my vision but due to having to wait to get in to surgeon, surgery and 6 weeks post-op before I could get a new prescription for glasses it is now end of July. I called my insurance but they won’t cover glasses but once this year so I was going to have to pay out of pocket for new glasses after only using my others 2 months. However when I went to Costco to order new ones and they seen how much my prescription changed and found out I had to have surgery to correct my blindness that came on suddenly they said if I brought back in my glasses I bought in February they would put new prescription lenses in them for free. I did so today and there was no charge. What great customer service that I did not expect!!!!! Thank you Costco Optical.
Dr. David Smith was awesome. Great service and attention. Dr. Smith spent time explaining everything & was very thorough. His assistant was great & spent time assisting with getting my insurance company to get that portion covered. They both kept me informed through the process & were very helpful. Highly recommend!
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