Our dogs just had a wonderful stay at Country Lane Kennels. The owner Joyce was super accommodating to our dogs needs. We went on a long trip and were worried about the effects of staying in a kennel for 11 days. It turns out they did great! We will definitely take our dogs here again! Very reasonably priced. Highly recommend!
If I could give them 0 starts, I would. This was the first time I’ve ever taken my dog to get groomed and it was the worst experience I’ve ever had. We made an appointment to drop off our 2 year old German shepherd at 10 o’clock to get groomed. Upon arrival, they then informed me that the groomer wouldn’t arrive until 2 and he wouldn’t be done until 3 o’clock. Instantly, I’m thinking “then why does he need to be here at 10?” I wasn’t sure if that was procedure or what. My mistake for actually leaving him there and not just taking him back up there at 2 o’clock. 3 o’clock rolls around and I don’t hear from them. I give them another hour and still nothing. So I call at 4 o’clock and ask if my dog is about ready to be picked my up. The lady on the phone informs me that the groomer JUST GOT THERE (2 hours after I was originally told she would be there) and that he’d be done in a half hour. 4:30 comes and goes and still nothing. So by 5:00, I just decide to show up and get my dog since they have had him for 7 hours for a GROOM. To my surprise, he’s done. Upon asking the receptionist why my dog needed to be there at 10 if he wasn’t going to be done until 5, the lady said “I don’t know, I just got here at 2:00” okay... My dog, hearing my voice, is whining like absolutely crazy and STILL no one gets my dog until they receive my debit card. I am then asking the lady “was he kept in a crate al day?” (My dog is NOT crated any longer) and she goes “it’s a mix of both crate and outside. They let him out every 2 hours” and I was enraged. They kept my dog for 7 hours for a simple groom and he kept him crated. HAD I KNOWN THAT I NEVER WOULD’VE TAKEN HIM. Hearing my discontent, the groomer named Joyce asked me if I was ready to see my dog. She finally allowed me around the corner to my surprise seeing my dog shoved in a tiny crate that he couldn’t even stand up in, in the corner of the room by himself. It took everything in me not to absolutely lose my mind and everything in me to not burst into tears. Grabbed my dog and my debit card and left so fast. NEVER EVER TAKE YOUR BELOVED DOG HERE!!! They do not care about your fur child!!
Great experience! Our pup had a great time and very reasonable prices. Definitely recommend!
We love getting our dogs groomed at Country Lane Kennels! My dogs love going there and come home looking fantastic!
This kennel and faculty treat your dog and you with respect and kindness and care.
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