If I could give them 0 starts, I would. This was the first time I’ve ever taken my dog to get groomed and it was the worst experience I’ve ever had. We made an appointment to drop off our 2 year old German shepherd at 10 o’clock to get groomed. Upon arrival, they then informed me that the groomer wouldn’t arrive until 2 and he wouldn’t be done until 3 o’clock. Instantly, I’m thinking “then why does he need to be here at 10?” I wasn’t sure if that was procedure or what. My mistake for actually leaving him there and not just taking him back up there at 2 o’clock. 3 o’clock rolls around and I don’t hear from them. I give them another hour and still nothing. So I call at 4 o’clock and ask if my dog is about ready to be picked my up. The lady on the phone informs me that the groomer JUST GOT THERE (2 hours after I was originally told she would be there) and that he’d be done in a half hour. 4:30 comes and goes and still nothing. So by 5:00, I just decide to show up and get my dog since they have had him for 7 hours for a GROOM. To my surprise, he’s done. Upon asking the receptionist why my dog needed to be there at 10 if he wasn’t going to be done until 5, the lady said “I don’t know, I just got here at 2:00” okay... My dog, hearing my voice, is whining like absolutely crazy and STILL no one gets my dog until they receive my debit card. I am then asking the lady “was he kept in a crate al day?” (My dog is NOT crated any longer) and she goes “it’s a mix of both crate and outside. They let him out every 2 hours” and I was enraged. They kept my dog for 7 hours for a simple groom and he kept him crated. HAD I KNOWN THAT I NEVER WOULD’VE TAKEN HIM. Hearing my discontent, the groomer named Joyce asked me if I was ready to see my dog. She finally allowed me around the corner to my surprise seeing my dog shoved in a tiny crate that he couldn’t even stand up in, in the corner of the room by himself. It took everything in me not to absolutely lose my mind and everything in me to not burst into tears. Grabbed my dog and my debit card and left so fast. NEVER EVER TAKE YOUR BELOVED DOG HERE!!! They do not care about your fur child!!
Such a great facility with staff that really make you feel like your pet is in caring hands. The prices are reasonable and you can't beat the grooming add on- it's so nice to bring home a clean pup after you've been gone! I also appreciate their hours of operation, AM and PM pick up times have always been convenient for our schedule. This is our kennel of choice in the St. Charles area!
The staff here looks out for your pet in a kind, caring way.
My dogs love Country Lane Kennels!
My dog always pulls me into the building! It is clear when we walk in how loving and caring the staff is with their fur baby guests. I would not trust any other kennel with my girl! cleanest facility I have seen and she never comes home smelling like kennel! highly recommended
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