Country Lane Kennels LLC

4112 Towers Rd, St Charles, MO 63304, USA

About Country Lane Kennels LLC

4 / 5

from reviews

    Alexander Rachmiel
    June 27, 2022

    I have been a customer here for years, boarding my dogs when I go out of town. Until this year things had been good. This year I planned a trip over the July 4th holiday, and called months in advance to reserve a spot for them. Then I showed up with the dogs on the date that I thought I had reserved, and they had no record of my reservation. They were full and could not take my dogs. This was 12 hours before my whole family needed to be at the airport to fly away for 10 days. There was no good explanation of what happened to my reservation. I had to scramble to arrange alternate plans at the last minute. You can imagine the stress. I will not be a customer here again.

    Bryan Wildt
    September 15, 2022

    I can't really speak to the overall experience other than the front desk and the staff that greets you when you come in, but they are top notch and very friendly. I've tried to get Cassie(the 🐕) to tell me about her experience, but she's as tight lipped as ever. Based on her demeanor when I pick her up though she seems to have a great time. Also she wants to explore the laundry area. So she also seems to like that about the place. Hope my review helps.

    Claire Gerson
    September 28, 2021

    We left our two pups here while away for a trip and this kennel is fantastic! They invited us to call to check in on them while we were away (which we did) and it was nice hearing that they were doing well. My two pups can be trouble-makers. Kennel staff were amazing, and very responsive to my pups' needs. I highly recommend this kennel and will happily board my pups here again.

    Rachel Miller
    March 22, 2022

    If 0 starts was an option I would have picked it. I was asked to bring my puppy in from 9:30-10 am, for a grooming. I brought him right at 9:40 am expecting have min back by noon for 1 pm at the latest. Around 1:30 pm I called just to check in. I hadn’t heard and I wanted to make sure everything was going alright, I was told all of our shots are out of date. (We just had him neutered three weeks ago and checked to make sure all of his shots were up to date, which they were.) I was told “He is being brushed right now” they will call back in an hour. I called again at 3:30pm to say 6 hours was enough time to have him fully groomed and bathed. A girl at the desk said “The owner is grooming him let me ask how much longer,” after a few minutes on hold the owner answered and said that “I needed to be educated on how to groom my dog” since I expected my dog to be done hours again. I said “He has been gone for 6 hours, you would be a little upset if your dog was with strangers and no one let you know anything in 6 hours. Wouldn’t you?” She hung up. I live 3 minutes away, so I drove up there and was charged $45 for a choppy shave. I waited ten minutes in the building before the “owner” came out of her office yelling at me and holding my dog with a death grip. I had to pry her hands off of my dog before she yelled at me as I walked to my car. I have never felt so disrespected in my life.

    Joshua Ball
    September 13, 2022

    We love Country Lane Kennels - they take great care of both our dogs. The grooming is always on point!

    Country Lane Kennels LLC

    Our Address

    4112 Towers Rd, St Charles, MO 63304, USA

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