About Cracker Barrel Old Country Store
Our Address
120 Progress Point Ct, O'Fallon, MO 63368, USA
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Had a great time in the shop and restaurant at Cracker Barrel! The staff were kind and the food was great!
Our waitress made our whole meal and experience truly enjoyable! She never forgot one item requested, her attentiveness is amazing. Best we have ever had! She cleared dishes and glasses, she brought refills without us asking. A great attitude of what can I do to make sure tonight is enjoyable for you all?!
Not only did I get my to go order 30 minutes late and they were out of gravy but we also were given burnt grilled chicken tenders and burnt sirloin steak. Just ridiculous.
We went in there on Saturday morning for breakfast. There was almost nobody in there as far as guests. We thought we'd give it another shot and see if the service changed a little. Needless to say, it got a LOT worse. We were the only ones standing in line and still waited for someone to acknowledge us. When we were finally sat, we literally waited about 15 minutes before we said screw it and left. We were one of three tables when we first sat down and one of six or seven tables before we said screw it and left. We didn't get ANY service at all. Not even a glass of water. But the tables that were seated after us, got their drinks and orders in before we did. That's why we decided to leave. The killer was, there were maybe four waitresses lingering in the back, in the kitchen that would peak out every few minutes but decided not to serve us. Unreal. Anyways, we went to a different establishment and were treated pretty well while there. And yes, that was the last time I'll ever go to Cracker Barrel in O'fallon MO. Horrible service. P.S OH and when we were leaving, I was going to put in a professional and quiet complaint to the manager but when I went to the check out lady to ask to speak with the manager, I was told "wait, I'm in the middle of something" with a sarcastic laugh...I looked at my better half and said "Not even worth it...." And walked out. I wouldn't waste your time eating there until they get better service and a better manager who actually cares about service and respect.
I recently dined at Cracker Barrel in O'Fallon, MO, and overall, it was a good experience. The highlight was definitely the food. I ordered the Hamburger Steak seasoned with a garlic butter glaze and was pleasantly surprised by the flavors. The accompanying sides were a perfect complement to the meal, and having the choice of hand-rolled Buttermilk Biscuits or Corn Muffins was a delightful touch. Additionally, the service was outstanding. The staff was attentive, friendly, and made sure we felt taken care of throughout our meal. However, I did notice that the cleanliness of the restaurant could be improved. A cleaner environment would surely enhance the overall dining experience. Would recommend for the food and service, and I hope they take the cleanliness feedback to heart.