Craftsman Plumbing Company

910 Bent Oak Ct Suite A, Lake St Louis, MO 63367, USA

About Craftsman Plumbing Company

4.5 / 5

from reviews

    Hannah Johnson
    January 03, 2022

    We needed a plumber to run all the lines for our new basement bathroom and wet bar. Craftsman Plumbing was one of about four bids we got for the project. Although they were not the cheapest bid, the cost was comparative to the others. We were impressed by the professionalism and expertise they offered. Throughout the whole process, they were honest and upfront about everything. They worked with us to explain options when problems arose with the original plan. Because we had to wait on certain supplies and materials, the whole project took several times of them coming out to our house. Each time we needed them to come out to our house, they were quick to get us on the schedule. Overall, they were easy to work with and offered good quality services.

    Gabriela Schlatter
    May 15, 2021

    I really wanted to give this company higher rating, but I'm being generous with 2 stars. I called to get estimates to get a bathtub that I already purchased installed, their estimate was in line with others I got. I decided to go with them. Jacob was on time and very nice. Unfortunately the day he came to install the tub others had called off work so he came solo. Actually maneuvering an alcove tub into position is a 2 person job, so I helped him lift, twist and move this 100 lb tub into position. After much drywall cutting, we got it in. Before installation I talked to him about putting in a support ledge. He said the instructions for the tub did not say it needed it (it was indeed step one), I insisted that I wanted it in, he agreed, and we discussed it more than once throughout the morning. I did not think to check if he installed it until after he left, and it was NOT done. He had to return to put one in, and at this point since the tub is already in place, it was not screwed in as securely as it should have been. The next day, through a hole that had been cut in the livingroom to do the plumbing, I noticed that the front of the bathtub was not supported at all. One side was hovering over the drain plumbing hole and the other was barely sitting on a piece of crumbling drywall. I had to call a THIRD time, requesting someone else come in to fix this. Also the acrylic bathtub was screwed into the studs and it was cracked and chipped in the process. The plumber that came on the 3rd visit fixed the issues as best he could with the tub already being installed. I am very disappointed that throughout all this the owner never contacted me to make sure things were finally done correctly, nor offered a partial rebate for not only the multiple inconveniences, but my time lost from my job, my labor in helping to install the tub and the damaged tub with cracks. The one positive is that they were very responsive and timely in sending someone to my house. But I would not use them again. I paid $1,700 for 5 hours of labor (that ended up taking longer). I would expect top notch professional service at that cost.

    January 20, 2022

    I called because of a hole in my bathroom drain pipe. My call was answered and she could not have been nicer. She scheduled an appointment for the next day. She called the next morning and told me he was on his way. When the repairman arrived he looked at the pipe, quoted me a price (very reasonable) and had the pipe fixed within an hour. He knew what to do and did it. I am very pleased with everyone at Craftsman Plumbing and will recommend them to anyone that is looking for plumbing work.

    julia henning
    February 13, 2021

    Our pipes had been frozen for a few days. Nathan was our technician. He was great he waited the 5 mins it took for me to get home for the appointment and was not mad at all. I always feel bad when I am running behind for service. He then took the time to answer all of my questions in terms that I would understand. He guided us perfectly on how to handle the situation. It has been a very stressful couple of days with water out. Nathan was very courteous and just down right fantastic. Very down to earth. I am glad to know that with being a newer home owner that I have found a company I can trust to work on my plumbing and be trust worthy and honest.

    Doug Pierce
    May 22, 2019

    My hot water heater needed to be replaced after 26 years. I wanted to replace it with a like model State brand given that the one we had lasted and served us well. Craftsman Plumbing was professional. They worked with me to get a plumber to me quickly. They even had the parts delivered before the plumber arrived. The gentilman that came to do the install, was pleasant, courteous, knowledgeable and very hard working. His name was Kent! In and out in 2 hours. He cleaned up after his work. Tested his work for leaks. I couldn't be happier with the service we received from Craftsman Plumbing!

    Craftsman Plumbing Company

    Our Address

    910 Bent Oak Ct Suite A, Lake St Louis, MO 63367, USA

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