Poor customer service. I had an appointment on Jan. 19th for new glasses and contacts. My trial pair of contacts was not in-stock so they were going to order them and I was told it would be approximately 5 days for them to come in. I called after a week and the staff stated they had not come in yet. About 2 weeks after my original appointment my glasses came in, I went to the store to pick them up and asked the staff again about the contacts and was told by the same staff member that my order still had not arrived. Here I am now 5 weeks after my original appointment and I just found out today that the trial pair had not even been ordered. They were sure quick to cash my checks for payment though!!!
Went to Crown Vision for my annual check-up. The check-up was very quick, reasonably prices, and the Optometrist was very informative.
The girls at Mid Rivers CV are terrific!
I cannot say enough amazing things about the staff at the Mid Rivers location. Kind, patient, helpful, professional and attentive would just be a few. I purchased a pair of glasses. Two weeks later the frames broke because of a defect. That day they switched out my lenses into another new frame that was the exact style. 3 weeks later that frame broke in the same exact place (manufacturing defect apparently). Without hesitation they told me to pick out an entirely new frame. Within seven days I had them. No additional charge, no questions asked. In fact they were apologetic. I will definitely be back and cannot say thank you enough to these ladies and their crew!
Very helpful, patient with my husband, myself and our daughter!!
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