Tasty treats, service?
We ordered four cookies: the Strawberry Cookie, Oreo Cookie, Birthday Cookie, and the Toffee Cake. Each one was absolutely amazing—rich flavors, perfect textures, and a real treat for me and my two daughters! Crumbl consistently delivers on quality, and we loved every bite.
However, the service on December 2nd around 6 PM left a bit to be desired. The middle-aged woman taking orders seemed impatient as we decided between two cookies, even though there was no line behind us. It made the experience less enjoyable and felt unnecessarily rushed.
To the Crumbl leadership team (CEO, COO): Please ensure all staff are trained on the importance of friendly and welcoming customer service. It's just as vital as the quality of your cookies.
Overall, the cookies were fantastic, but a little more kindness at the counter would make the experience perfect!
Sri Lakshmi K
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September 30, 2024
They are so sweet and so are the cookies. Everyone is so understanding and i’ve never had a bad experience. I love the cookies and always look forward to the spectacular flavors each week. RECOMMEND
Kayla
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January 04, 2025
Cookies are always delicious and beautiful. Service is fast and employees show you the cookies to make sure you're satisfied. A bit pricey, but will do occasionally when the flavors are worth it.
Jeanettia Anderson
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April 11, 2023
I love ythese cookies!! I just ordered and received my 4 pack. I got a variety of flavors. This is the first time that i tried these flavors and all of them are excellent!! I also love their peanut butter one! These are so big that I can't eat a whole one. I think if you try these you are hooked, at least that's what happened to me. I got my 1st taste at work and I've gotten a box every week, DELICIOUS!!!!!!
Nathan Owens
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February 06, 2025
Crumble is amazing, awesome and delicious. I would highly recommend. Ths service there is always superior. They always have amazing cookie flavors.
Tasty treats, service? We ordered four cookies: the Strawberry Cookie, Oreo Cookie, Birthday Cookie, and the Toffee Cake. Each one was absolutely amazing—rich flavors, perfect textures, and a real treat for me and my two daughters! Crumbl consistently delivers on quality, and we loved every bite. However, the service on December 2nd around 6 PM left a bit to be desired. The middle-aged woman taking orders seemed impatient as we decided between two cookies, even though there was no line behind us. It made the experience less enjoyable and felt unnecessarily rushed. To the Crumbl leadership team (CEO, COO): Please ensure all staff are trained on the importance of friendly and welcoming customer service. It's just as vital as the quality of your cookies. Overall, the cookies were fantastic, but a little more kindness at the counter would make the experience perfect!
They are so sweet and so are the cookies. Everyone is so understanding and i’ve never had a bad experience. I love the cookies and always look forward to the spectacular flavors each week. RECOMMEND
Cookies are always delicious and beautiful. Service is fast and employees show you the cookies to make sure you're satisfied. A bit pricey, but will do occasionally when the flavors are worth it.
I love ythese cookies!! I just ordered and received my 4 pack. I got a variety of flavors. This is the first time that i tried these flavors and all of them are excellent!! I also love their peanut butter one! These are so big that I can't eat a whole one. I think if you try these you are hooked, at least that's what happened to me. I got my 1st taste at work and I've gotten a box every week, DELICIOUS!!!!!!
Crumble is amazing, awesome and delicious. I would highly recommend. Ths service there is always superior. They always have amazing cookie flavors.