CubeSmart Self Storage

470 Mid Rivers Mall Cir, St Peters, MO 63376, USA

About CubeSmart Self Storage

4.8 / 5

from reviews

    C G (Katy)
    May 23, 2023

    Great experience!!! Gail was extremely helpful and answered all my questions. Took great care of us in a timely manner and took pride in her location and work. The place is exceptionally clean. Thank you Gail for your assistance and patience, you're so kind!!!

    February 14, 2023

    Gotta say, the PS facility on mid rivers seems pretty top notch to me. Super clean. Also, the guy Donovan that helped me was awesome. I think the computer may have went down for a sec, but that man handled it in stride and I had access to my unit in just a few minutes. Very smooth. Would definitely recommend this place anyone looking for a good place to store their valuables.

    Kina Heather
    June 01, 2023

    This review is for the management of Public Storage on Mid Rivers Mall Drive in St. Peters, MO. When trying to rent a unit, I could not get a person that was in the office, although the sign always said, "We're Open!". I left an irritated voice mail about needing to get a unit because I rented the wrong size and no one returned the call. After about 3 days of trying, there was someone in the office. I asked, "Why leave the sign up if you aren't here?" His reply was hateful, "We do more than sit at a desk." Did not answer my question, but I let it go. Because I had the wrong size unit, the web site said, "If you don't need the lock, bring it in and we'll refund you." But he gave me such a hard time about it even though I never even entered the unit. Both Gayle and this older man were rude almost every time I had contact with them. After a while I started giving it back. December 2022, I had two units and both were on auto pay. Somehow, one unit was paid double and the other wasn't paid. I called immediately to see if they could fix it. Gayle knew nothing about it and would have to call me back. A week later, I had to call her again. She still didn't know. Another two weeks pass and they are sending me email that they are selling all of my belongings in the unpaid storage. But it was paid! Their auto pay messed up! I called Gayle again and left a message. Finally I scaped up some money and paid the second unit, then went to check on the until after all the emails saying they were selling it all. They had cut off my lock and replaced it with one of theirs. Then told me I needed an appointment with them to take it off. So much nonsense. Not only did they cut off my lock, but they threw the pieces of it into my storage. That was unnecessary and unprofessional. I have never left my trash for them. Gayle told me that because I moved out of the storage, any money left was forfeit. Now, if they really do record for quality control, they can hear her say that for themselves! I screen shot my entire account from day one and I was only charged the same amount for rent two times. They randomly removed my military discount. And when I cleared out of my last unit, the month wasn't over. I requested a refund and got nothing. These people are not good for your business Public Storage. Not good at all. I'm also reporting this to Better Business Bureau. Just nonsense.

    Kelli Lynch
    May 25, 2023

    Gail was very helpful. She is nice and professional. She made my transaction simple and easy. Great customer service

    Stacy Boyce
    April 22, 2023

    Ms.Gail, is a top notch employee. Ms.Gail is a prim example of how a customer service employee is suppose to be, she went above and beyond the call of duty. Ms.Gail keep up the good work and let God continue to use you for your serve attitude. 🙏

    CubeSmart Self Storage

    Our Address

    470 Mid Rivers Mall Cir, St Peters, MO 63376, USA

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