Dobbs Tire & Auto Centers

2995 State Hwy K, O'Fallon, MO 63368, USA

About Dobbs Tire & Auto Centers

4.5 / 5

from reviews

    Kay Miller
    -
    January 26, 2025

    The first thing that impressed me was the upbeat way the phone was answered by Brian the first time I called. He was able to get me in the next day. I had called two other places and would have had to wait 1.5 to 2 weeks for them. I believe they did quality work on my car as well. This will be my go-to place from now on.

    Kevin McGrane
    -
    January 30, 2025

    I dealt with several employees while getting my vehicle repaired so that it would pass inspection. Everyone from the manager to the techs and upfront employees were incredibly helpful. They answered all my questions and explained in great detail what was needed for the car. No up charging or unnecessary repairs were pushed. It was very easy. Highly recommend

    Sarah Moore
    -
    December 21, 2024

    Took our car to have the brakes checked, get 2 new tires and an alignment. First visit they put the tires on and said the front brakes looked good but they didn’t have time for the alignment, so an apt was made for 2 days later to bring the vehicle back for an alignment. When we arrived for that apt they claimed there was not an apt but they would get us in, even though an apt was made while we were there in person the first time, so we left the car. THREE days later they still have the vehicle and have just now looked at it for the alignment , called us now claiming the front brakes are bad (three days ago they said they were good) that they did not have the parts to fix them in store and could not do the alignment until brakes were fixed. When explaining how we were upset that our vehicle had been there for a total of 4 full days now and all that had been done was placing 2 new tires, they showed zero concern and said how they were busy. Between not having our apt down to keeping the car for days without even looking at it, to first telling us the brakes were fine then saying they weren’t , this has been an absolute nightmare. While we understand busy, 3 full days without even looking at the vehicle when an apt WAS scheduled is inexcusable To have such poor customer service that you don’t even care that you have an upset previously loyal customer is also inexcusable. If you are too busy to work on a car you tell a person upfront!! You do not continue to say “it will be done today” as days pass by with no vehicle! This was an alignment not a major repair! So after all this we were told why don’t you just come get your car. So we are…with ZERO work done in 3 days of having our vehicle and 2 scheduled apts with only the 2 new tires we purchased placed.

    Jeremy Schmidt
    -
    November 29, 2024

    Fast and friendly service. Sat in the store and listened to Brian sell tires on the phone to a customer and in the store to a customer. These guys have great prices, tire warranties, and road hazard coverage. They aren’t trying to oversell or undersell and do a great job of explaining all available options and making sound recommendations to fit the customers needs.

    Bill Armstrong
    -
    January 26, 2025

    I had a 12:00PM appointment, they did not even pull it into a bay until 1:05PM. I would consider that an epic fail. The appointment was for an Emissions test only. If you are going to set appointments learn how to better adhere to your schedules.

    Dobbs Tire & Auto Centers

    Our Address

    2995 State Hwy K, O'Fallon, MO 63368, USA

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