I have gone to Dobbs exclusively the last few years, starting because of convenience but staying because of experience. I have taken my car there for as long as I have had it, and I feel that it is serviced professionally and that I am treated with courtesy and with respect. The O'Fallon location has taken care of my car through some more major maintenance services and I have come to expect the friendly interactions I have received from Matt, Brian the Store Manager and Pat the Service Manager. I even had a great experience with the very friendly technician who gave me a lift home after dropping off my car for the day, he was polite and sociable and it made for a comfortable ride. After some recent work done on my vehicle I had some concerns, and Brian got me in same day to look my car over. I was put on the schedule that weekend and ended up having some warranty work done, and Pat gave me a call and was very thorough in his explanation of all that was done. It is my experience that Brian and Pat have always been very transparent with what they recommend for my vehicle and they have always patiently answered my questions with a smile. Thank you O'Fallon Dobbs!
Alison Adkins
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October 15, 2022
Both employees I spoke with on the phone on a Monday and then in person on Thursday were very kind. I needed an emissions test and had specific open windows of time and they guaranteed I'd be done within 45 minutes. I was very happy with that. Thursday when I dropped it off I went to shop nearby and they were done within 25 minutes! Thanks guys!
OLinda Smith
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January 28, 2023
Had my car towed here after it broke down on the highway. After they looked at it they gave me a whopping $3,500 quote. I decided to take my car elsewhere for a second opinion and got a new quote for $1,200. That's a major difference. Now I will say the folks I spoke with were nice. They were also able to take a look next day ( car was dropped off on a Sunday) which was good.
Yash Gowda
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December 23, 2022
Unpleasant, unprofessional, rude, low skill, and ripoff tire & auto center.
Stay away from this place. They will damage the good part and try to sell the part which is not required.
Curtis Maness
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September 03, 2022
5 star service and an American made Cooper tire. Got a screw in my tire by the sidewall, got a quote, and they could of had me in within an hour but I had to go back to work. Made an appt for the next day and they were done in 20 minutes.
I have gone to Dobbs exclusively the last few years, starting because of convenience but staying because of experience. I have taken my car there for as long as I have had it, and I feel that it is serviced professionally and that I am treated with courtesy and with respect. The O'Fallon location has taken care of my car through some more major maintenance services and I have come to expect the friendly interactions I have received from Matt, Brian the Store Manager and Pat the Service Manager. I even had a great experience with the very friendly technician who gave me a lift home after dropping off my car for the day, he was polite and sociable and it made for a comfortable ride. After some recent work done on my vehicle I had some concerns, and Brian got me in same day to look my car over. I was put on the schedule that weekend and ended up having some warranty work done, and Pat gave me a call and was very thorough in his explanation of all that was done. It is my experience that Brian and Pat have always been very transparent with what they recommend for my vehicle and they have always patiently answered my questions with a smile. Thank you O'Fallon Dobbs!
Both employees I spoke with on the phone on a Monday and then in person on Thursday were very kind. I needed an emissions test and had specific open windows of time and they guaranteed I'd be done within 45 minutes. I was very happy with that. Thursday when I dropped it off I went to shop nearby and they were done within 25 minutes! Thanks guys!
Had my car towed here after it broke down on the highway. After they looked at it they gave me a whopping $3,500 quote. I decided to take my car elsewhere for a second opinion and got a new quote for $1,200. That's a major difference. Now I will say the folks I spoke with were nice. They were also able to take a look next day ( car was dropped off on a Sunday) which was good.
Unpleasant, unprofessional, rude, low skill, and ripoff tire & auto center. Stay away from this place. They will damage the good part and try to sell the part which is not required.
5 star service and an American made Cooper tire. Got a screw in my tire by the sidewall, got a quote, and they could of had me in within an hour but I had to go back to work. Made an appt for the next day and they were done in 20 minutes.