I went here to get my door fixed after my dealership was less than helpful. I had a great experience here. My door was not closing properly and I couldn't figure out exactly why. Everyone was friendly and my door was fixed in less than 10 minutes! They even showed me how to fix it myself next time if it happens again. In prior experiences I have had some really condescending know it all car folks who talked down to me and belittled me. I didn't get any of that from these guys. Everyone was incredibly professional, kind and helpful.
The entire process was seamless. They are so customer oriented. The call to schedule an estimate netted me an appointment 5 days later, very quick. The estimate was handled efficiently, from check-in to finish, it lasted only 30 minutes. But I was left with a clear explanation of my car's issues. A cost estimate was promised and delivered the very same afternoon. I called to schedule the repair and the first opening was about 3 weeks later, so I took it. They called 2 days later to say an earlier date opened up, and 5 days later, the entire process was complete. AND, because the repair took less time than estimated, it was about $150 cheaper than the original estimate. Don's operates at such a high level of customer care, I'll only go here for body work again, and I'll tell everyone that they should, too.
I have used Don's Auto Body several times. Every time they have gone above and beyond. Their work is beautiful and they keep me updated on everything. They make it easy for me to drop off and pick up my car. I felt like I was the most important customer that they had. Very professional and helpful. Explained everything that was going to be done. When my car was finished, it was absolutely beautiful and clean. Thank You so much Don's Auto Body!!! 😁👍
The quality of service from Don's Auto Body was excellent. I could not even tell where the damage had been previously after their repair. They kept me up-to-date on the progress of my vehicle and even arranged for a rental when I needed it. Will definitely use them again.
What a great customer service experience! From the initial call to picking up my repaired van today, the team at Don’s was nothing short of fabulous. Great communication, timely work, expert fix like nothing had ever happened, and the friendliest people you’ll meet. I hope no one else hits our van, but if they do, I won’t take it anywhere else!
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