Update 12/21/23: After posting this review, I was contacted by the manager next day. Although they did not give any specific reason for the delay aside from mentioning a bunch of back-office issues, they sent someone out to re-run the camera and complete the paperwork within 48 hours of my post. I have updated my score accordingly. ===== The initial service call was prompt. We needed our sewer line camera inspected underneath our home to check for leaks. The technician did not find a leak under the home, but found roots in the sewer lateral outside the foundation. He also urgently noted that the section of sewer could collapse within months. We paid him to clean out the roots and to run the camera. He also said it would be about $5,000 for them to repair the line and urged us to act quickly. This was on 10/23/23. I called back on 10/30 when we realized the crack would be covered under the St. Louis County Sewer Lateral Repair program. The application requires documentation by the master plumber that found the issue. He said it would be done by the end of the week. As of 12/17, I have not yet received any paperwork. I have called multiple times over the past seven weeks and been met with no response and excuses, and I am out $927.
Excellent and fast service. I had a pipe burst and was able to get a plumber out the same night. Everyone I interacted with was very friendly and knowledgeable. Mitigation crew came out the very next day. Highly recommend.
I called several "24/7 emergency service" plumbing companies and could get no help for 2 days. I called Drain Masters in the morning and had two toilets repaired by midafternoon. Eddie was pleasant, knowledgeable and efficient. I will not hesitate to call them again if I need a plumber.
Very fast response time! Clogged lateral was fixed in no time on a Saturday. Second time we have used them (for 2 different problems) and they are always professional, courteous and knowledgeable. Would highly recommend.
I am a DIYer and decided to change my half bath from a pedestal sink to a freestanding vanity. Had some issues getting the pipes to line up correctly… and after 5+ trips to Lowes with no success… I called Drain Masters. Brad Davidson was my technician and he was able to come out to my house the next day and fix my issue in under an hour. Would highly recommend!!!
To get listed, enhance your listing, offer promotions on this site, or find out more about the services we offer, please contact us!