They did a great job for us! Very satisfied! Clean and sanitize basement after sewer water backup and standing sewer water in basement. Removing all damaged walls and flooring and boxing all undamaged items.Drying and cleaning the area. Fast and efficient work. Good company to work with!! Could not be happier with the service they provided.
Brad was awesome! We had a leak sat night and there was water everywhere. He was at our home within an hour and found and repaired the leak. Brad was very knowledgeable and friendly. I would definitely recommend this company.
Brad Davidson of Drain Masters came out to my house after my sump pump stopped working. He got there in a few hours after he completed his current work over 45 mins away from my house. He was super professional and friendly and explained everything he was doing if I had questions. And for an emergency replacement of a sump pump the price is super reasonable. 10/10 would use Brad and Drain Masters again.
I had a really great experience with the service that I received from Mike. The bad part was my service was two hours late. I was scheduled between 10 and noon and he arrived at 2. Mike was not the original plumber, but it was a pleasure meeting and talking with him about my plumbing needs. He performed a camera video of the piping from my clean out into my bathroom. I'm really anxious to get my pipes repaired under the house and its disappointing I can't even get callbacks. Even the day that Mike came out I had to call the office a couple of times before the office manager told me somebody else was coming. Now I am asking if I can get a email of the video only so I can hire someone else since it's apparent to me they don't want this job. Women can be very difficult and demeaning with other women. AND, I am an educated woman of color. I asked Mandy why I hadn't gotten a call after the video for scheduling and she told me the customers are supposed to call them. Proposturous! I told Mike I wanted to hire them for my plumbing work, again if your company does t want the job then please send me a copy of the video through an email so I can hire someone else. That's more than fair since I did pay $229 for the video with the expectation that you would do the job. Otherwise I just got sucker punched by a so called reputable company. I also paid $389 for the removal of a garbage disposal. Very disappointed in how I'm being handled. Requested a call from the owner this morning. Still waiting Thank you
We have used Drain Masters in the past and were pleased with them then so when an issue arose with sewer back-up, we called them. Brian was at our home within an hour of our call. Brian was professional, informative, knowledgeable, helpful and he went far above and beyond our expectations. Thank you Drain Masters, and a special thank you to Brian! God bless you!!
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