etrailer.com

1507 Hwy A, Wentzville, MO 63385, USA

About etrailer.com

4.5 / 5

from reviews

    Bill Carpenter
    -
    November 29, 2023

    This is a one star review for the poor customer service. In the past 24 months I have ordered three hitches. Last year I ordered a hitch for my 2019 Toyota Highlander. I received the box with a large hole in the side and all of the hardware was missing. I call and it took twice as long to get the hardware as it took to get the hitch. This year I ordered two hitches. Both showed up with the hitches sticking out of the box and the finish damaged. Before the UPS driver was gone I received an email asking for a review. I replied and ask what they were going to to to make the order right. After sending a lot of pictures and many emails I was offered a $15 credit per hitch to buy paint to touch up the damage. They also offered to have UPS pick the hitches and give me a return. I ask how that was going to work when the boxes are so damaged that UPS would never pick them up. I was told I would need to fix the boxes in order to send them back. There response was they have no control of what happens to the product after it leaves. They had no replay when I ask why the hitch could not be packaged to prevent it from being damaged in shipping. Good luck and shop at your own risk!

    Bob Dell Elba
    -
    November 07, 2023

    Jameson, was very thorough in his response and made a good recommendation which I am exploring further. He also asked for my Lug nut pattern and have include a photo here. If I went to a 17 " would I have to change drums and dual axles (7000lb) to accommodate larger lug size than the current 1/2 lug.

    Don S
    -
    October 25, 2023

    Found a gromet behind rear seat back, driver's side Poked hole with nail. Fished through and routed to battery. Connected with 40amp fuse, as in ICE video. Pics attached, feel free to use if you like.

    Joseph Oliveira
    -
    November 16, 2023

    I installed the HY- POWER DIODES part 792 to my Radiator and trans cooling fans ran it for a little while test run it's working fine no feed back and the diode doesn't get hot so far so good let know on the longer drives great product so far thanks aloha from Hawaii

    levi slayton
    -
    October 31, 2023

    I needed a new air conditioner shroud for my trailer but was unsure as to which one would fit so I reached out to e-trailer asking if they could direct me to the proper one. I got a very quick response from Jameson with a link to the correct one which I promptly ordered. I ordered on Tuesday night and by Thursday morning it was on my doorstep. The fit was perfect and I'm totally happy with my experience there and will not hesitate to order from them again.

    etrailer.com

    Our Address

    1507 Hwy A, Wentzville, MO 63385, USA

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