They have been extremely helpful every time I've come in. If you haven't, check out their mailing list. They've had some really good deals come along. I also appreciate their free installation. You won't have your vehicle for the day as they record the installation but I like free. It's also nice because their website is loaded full of helpful tutorials. I was also surprised by the variety of products they offer.
Follow up was awesome. Michael answered all my questions with detailed recommendations and links of the products. His insight made my decisions easy as to what to buy and in what order. The ordering process was easy and once I figured out how to take my order off hold, 2 pieces arrived very quickly(1 is on back order). Fully recommend this company. Thanks for all your help!
Thank you for the feedback. It helped me decide on the purchase of a RAM 2500 with the puck system. A short bed 2500 did not have the puck system at my dealership, so I went with the long bed. Another factor in my choice was now that I have the towing capacity of 17000K, I can purchase a heavier a bigger fifth wheel in the future. The information helped me in my decision and put me at ease knowing I could choose the truck without the puck system and put in the custom rail kit you suggested. Great information.
Thanks, Samuel. That answers my question perfectly. We purchased the ladder rack I asked about and it's already installed on our enclosed trailer and in use at our current job site. The only thing we ended up feeling a need to do was put additional screws in so it was a BIT more stable. But it worked just as promised. We're happy.
Just sharing their wealth of information is worth 3 stars. Definitely a must-go site for trailer owners. My service agent took several days to respond - a sign of the site's popularity and his workload, I expect, and not his work ethic. His response did make me aware that there could be an off-the-shelf solution for me, and I understand why he couldn't advise me on the potential of the "custom" solution I described and asked about. He was as helpful as he could be, and that was a lot more help than any other place on line for trailers that I know.
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