Extra Space Storage

1500 S 1st Capitol Dr, St Charles, MO 63303, USA

About Extra Space Storage

4.8 / 5

from reviews

    Josh
    -
    February 03, 2025

    Had a wonderful experience doing business with Andy with extra space storage on first Capitol in St Charles.Awesome customer service and plenty of space to fit my needs. With 24 hour access to my belongings for a great price and nice clean facilities! Highly recommended!

    STL Slim
    -
    December 22, 2024

    As of this moment it is the best storage money can buy! You name it they will try to help. Friendly staff and have always been greeted nicely. Would definitely choose over any other unit currently!! Give them a shot💯💯

    Andrew Burke
    -
    December 19, 2024

    Corporate deserves a one-star rating, but I gave it two because the property employees do actually try to be helpful. I have no complaints about the staff here from my personal experience, but the pricing model that corporate uses generates aggressive rate increases multiple times a year. If you are planning on a very short-term solution, this is probably a fine place to be. I was here for several years and recently moved out because the rate on my 10x30 unit had climbed to almost $425 a month. That is simply not sustainable. The property manager if you ask them nicely will always try to intervene and get the rate increase, but the reality is that you have to do this little dance three to four times a year and that is just exhausting.

    Brianna Howard
    -
    October 10, 2024

    I am not a person who writes negative reviews, but if I could save someone the trouble that I went through, then I happily will. I started with Extra Space in August '23 for $41/mo. Within two months they doubled the price. Not having the time and extra money to rent a uhaul and move my belongings, I was stuck paying twice the price I had agreed on. In August '24, I get a card (no email) that they're once again doubling the price and I had only a month's notice. I took out my belongings at the end of August, and there were rat droppings all over my bags and furniture. When I spoke with the employee on duty, they told me there was nothing that could be done about it. I do not suggest using Extra Space Storage. There are plenty of more reliable options nearby.

    Angela Scott
    -
    August 14, 2024

    Efficient! Shalonda was very nice and easy to work with! She responded to my initial calls and interest very quickly. Although I put renting the unit off for a month, she remembered me and we went forward this morning. I was able to see the unit, and take care of the agreement, checking that my gate code worked properly all in about 20 minutes. Shalonda is very knowledgeable of her property and business and answered all questions very clearly. She was very polite and helpful to my needs. (My only thought was the inside of the unit smells musty , but I intend to put two air freshener cones in my unit and I think that will be just fine, not a problem.) Certainly the rate was a reasonable one. Thank you, Shalonda Kennedy !

    Extra Space Storage

    Our Address

    1500 S 1st Capitol Dr, St Charles, MO 63303, USA

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