Extra Space Storage

1500 S 1st Capitol Dr, St Charles, MO 63303, USA

About Extra Space Storage

4.8 / 5

from reviews

    Tanisha Gilliam
    March 03, 2022

    I would not recommend this storage place to anyone AT ALL, unless you love mice urine and droppings, chew marks and rips through your valuable things. My family and I are now sleeping on the floor because we don’t have any furniture to lay on. The best part of this situation was the horrendous lackluster non empathizing customer service I received when notifying management of these discoveries. The lovely passive aggressive Rachael took my Initial 1st call and purposefully gave me the wrong number to file a claim. I was informed that insurance was mandatory and included with the rent, yet even with the mandatory insurance on the unit, it doesn’t cover the more than likely probable chances of rodents AKA “ the other employees” accessing your unit with out your consent. My calls were constantly forwarded to the automated prompts because the best employee ever, Rachael nor Nicole didn’t want to help nor even assist with the issue. Completely unprofessional and unacceptable from a business of such sort.Thousand of thousand of dollars lost. It has taken over 15 plus calls not including the wrong numbers and made up departments from the lovely Rachael and Nicole. After having my call escalated, I would like to thank Cory from customer service for caring enough to help me. I finally received a call back from a different location, someone who actually cares that I lost everything. She showed compassion and empathy. She assist me and gave reassurance that she will follow up with me about my concerns and my claim will get resolved.

    Brett Hamilton
    April 21, 2022

    Management has really taken care of the place. It is always very clean. Gate, lights, and elevator have always worked properly. Our market place has very little availability, yet this facility remains competitive and focused on customer service. I highly recommend this facility for anyone who wants high quality at a competitive price.

    Kristina Ash
    May 18, 2022

    I walked in off the street with no appointment as we had recently moved here and were looking for a climate controlled storage facility. Shalonda was extremely helpful when answering my questions. She was very friendly, courteous, professional and willing to help me in any way possible. She gave me a tour, showed me our options and I was impressed with how clean the facility was. As a result, I made the decision to rent a storage space right away. I'm glad that we did.

    D H
    February 04, 2022

    I’ve been with this facility for a few months now and it’s been nice! Shalonda was available when I checked in and made sure all my questions were answered. The access is great and very secure. I chose this facility for that reason and the rate was affordable for me. I’m on auto pay which is awesome because I don’t have to think about it. It’s paid and my things are safe. Hopefully nothing changes because so far, this has been my best storage experience!

    Tameca Carson
    February 19, 2022

    This location is super clean and well maintained! The manager is amazing! Shalonda’s customer service is always excellent and should be the standard everywhere! If I could give more stars, just because of her I would! If you are in need of storage, definitely give them a chance. You won’t be disappointed!

    Extra Space Storage

    Our Address

    1500 S 1st Capitol Dr, St Charles, MO 63303, USA

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