Wow! The seemingly smug person that answered the phone actually chuckled at me when I explained that the couple that hit my wife wanted three estimates because they might want to pay out of pocket. He asked what the vehicle was ('06 Cobalt) and said that quite frankly, they wouldn't even be interested in looking at it! Less than a 60 second conversation and I understood how they operate. One star because zero stars is not an option. #Insurance pays better, #pompous beyond repair!
Amazing Service 👏❤❤❤
Stopped by to get an estimate on my truck. It had been hit by a school bus and had damage to the bumper. The older gentleman that greeted me seemed less than interested in helping me at all. He asked if I had a claim number and walked out to look at the damage. Within seconds of looking at it he said, “I think I’ll pass on this one.” I get that some jobs are not as profitable as others but his unprofessionalism really turned me off. There are plenty of hard working shops out there that deserve the work over this place.
I received an estimate that was typed up and explained thoroughly. A couple weeks later after scheduling an appointment to get my car fixed, I drove to Fantastic Collision Center and he told me that he couldn't fix my car all. He stated that he couldn't replace and repair my bumper (although it was on the estimate) and that he didn't even have a bumper for me. Additionally, he stated that he wouldn't have been able to complete the work within three hours although he told me it would have taken three days when I received the estimate (which is the timeline I expected and I am not sure where he got three hours). It was such a weird and unprofessional experience. I won't be going here again in the future.
Gary made a very stressful situation so much easier. He did an amazing job on my car, it looks brand new. He treats your vehicle like it's his own or one of his family members will be driving it. Thank you so much Gary and staff for making my car whole again!!
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