Firestone Complete Auto Care

8025 Hawk Ridge Trail, Lake St Louis, MO 63367, USA

About Firestone Complete Auto Care

3.6 / 5

from reviews

    Ward Thomas
    February 17, 2023

    They didn’t take care of anything. They where a preferred dealer for a online tire installer and they left my new tires outside in the parking lot where I found them after they told me they didn’t have the equipment to mount them. Easily could have been stolen but luckily not! They took my money and did zero, not even help me load them to take to a competitor to have them installed. Would not recommend.

    Brad Slade
    May 08, 2023

    We’ve been in the area since 2020 and have used this location for service on all of our vehicles. The quality of service has been fine although I recommend you double check when they say you need tires. Every time they’ve told me this I checked the wear bars and they are fine. Regardless, I now need 4 new tires and shocks but they don’t answer the phone. I’ve been trying to get in touch with them for over an hour, unfortunately the phone rings until a computer picks up saying no one is available to answer your call and then it just disconnects. This is at 3:45pm on a Monday. I called at least 6 times in 30 minutes. No answer. Maybe you’re out of business and I’m not aware. The service has been declining these last few months and this is the result. On my way to Costco for the tires. Big miss Firestone. You’re unreliable. I guess you’re so busy that you don’t need my business. UPDATE: I went to the location and they were very dismissive. There were only two cars in bays with a ton of cars in the lot so they appear very short staffed. They told me charter was to blame for their phone service not working. First it was all charter is out in this area. Then it was just the Firestone centers in the area and then it was just them. The nodes that this location use are the same ones that my house uses. There were zero service interruptions in this area today. So it’s confirmed, this location will lie about anything. Glad I didn’t go here for my tires or any service. They’ve lost my business completely. Costco here I come Does Firestone pay a living wage to their employees? I’m betting they are under paid and over worked. Maybe Firestone corporate should do something about that if I’m right.

    Dameon Wright
    January 30, 2023

    I brought my 07 audi up here to get worked on they were so helpful and so professional that this will absolutely be my go to place for all of our vehicles. The main concern with taking my car places is the honesty and the staff at Firestone were beyond that! Thank you guys for. Everything I truly appreciate it.

    chris bingaman
    February 14, 2023

    To keep it simple I wanted a alignment on my vehicle and they wanted me to spend 1400 dollars all to have a bolt loosend to aligned the car cause I guess the kid was to weak to get it loose so they thought I would just say ok to all of the parts they wanted to sell me, I told them to take it off the rack and drove it down the street and this shop aligned my car with no problem. I guess cause I purchased the lifetime alignment years ago they figured they would upsale to try to get something for there time, moral of the story I would not bring my car to this location to change my wiper blades if it's the last place on earth. Store manager is very unprofessional you can tell he runs a loose ship, To be honest I've heard about poor service from this location by 3 others but I thought I would try them out since my location was booked.

    Royelle Robertson
    April 11, 2023

    As a service advisor, Jason is the man! He got me taken care of and in and out of there in less than an hour. I appreciated his concern and ability to listen to me describe the neediness of my car’s valve stem being replaced. I would definitely go back to this location again!

    Firestone Complete Auto Care

    Our Address

    8025 Hawk Ridge Trail, Lake St Louis, MO 63367, USA

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