Dardenne Prarie Firestone was able to get me in for my safety and emissions and complete it in a very timely matter. They were also very accommodating to my situation of being snowed in and were proactive by calling to me to ask if I would like to wait till the next day to pick up my car for my own safety and all of their employee’s safety. The drop off and pick up process was very streamlined and I felt very welcomed by every employee that I came in contact with. In the past, I have chosen other car service companies but will now make it my priority to be serviced with Firestone!
I brought my truck up, because it was shaking. They said I needed tire rod wheel alignment and brakes. Came and picked my truck up it was still shaking, after $1800. Brought my truck back he said I needed tire rod I told him. they already replaced it, so he goes out to talk to the mechanic, now it’s the bushings. He said he could fix it for $400 . I asked him you couldn’t tell it still was shaking. I told him no I will take it to Dobbs. I will never come back . $1800 gone and still have the same problem 😢
Scammers. Was quoted one price for tires installation and an alignment. We discussed everything over the phone prior to pick up, confirmed the price. I get there maybe 10/15 minutes later to pick up and pay and suddenly the price had increased by $600. Terrible customer service. Tried to say they did other services on the car but couldn't explain what or how it was done in the 10/15 minutes since getting off of the phone.
My visit was a great experience! Both the front desk and tech were informative and were able to service my vehicle quickly and accurately. Highly recommend this location!
10/10 I had a tire emergency and they were the only ones able to accommodate me same day. Very quick and so kind.
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