Firestone Complete Auto Care
8025 Hawk Ridge Trail, Lake St Louis, MO 63367, USAAbout Firestone Complete Auto Care
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8025 Hawk Ridge Trail, Lake St Louis, MO 63367, USA
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We just stopped on our way to KC when our low tire pressure sensor came on. The woman attendant was so helpful and went above and beyond to get us back on the road right away. Super friendly! Highly recommend!
This place is a joke. Took them well over a month to figure out what was wrong with our truck. Had it in the shop 3-4 times. At one point when they said it was fixed, my husband started it to bring it home and it sounds like they had cut the exhaust off and installed glass packs. This Firestone used to be wonderful 3-4 years ago. Now they are horrible. I will never take any of my vehicles back. Not even for a tire rotation. Oh and one more thing. While I was waiting to pick up the truck, Phil the manager actually told a customer on the phone that they were not equipped to do a tire rotation on a duelly truck! Can you believe that???? They can replace tires on a duelly but not rotate them!!!!!! Did not even want to give one star
So I went in and got all 4 tires new on my awd, and my tire is going flat after 3 to 5 days, so I call to see if they can get me in to fix it really quick and they say it would be about a week before they can fix a tire they installed improperly. If they would of made sure they did it right the first time we wouldn't be having a issue .
I had a tire repaired and I was in and out quickly. Dropped off the tire on friday at 6 and it was repaired and put back on my car by 11 on saturday. Super nice associates as well!
This service center is fantastic! I bring my cars here for everything and will not take rhem anywhere else. It has a wonderful waiting room with water, coffee, tv free WiFi and a charger for electronic devices. I also have never seen them treat anyone unfairly or poorly only professionally and curtious, and trust me there are times I have spent most the day there because I didnt have a ride. I have reccomended this Firestone to everyone and will continue to do so!