Firestone Complete Auto Care

8025 Hawk Ridge Trail, Lake St Louis, MO 63367, USA

About Firestone Complete Auto Care

3.6 / 5

from reviews

    Christopher Johnson
    August 15, 2023

    Moved to the area a year ago, happy to have them very near to our house. Cameron is helpful and friendly. Alignments are always done well, wheel balance has been good, and they are timely. They’re a TireRack installer, too, which is an awesome bonus! A welcome improvement from the Firestone we went to near our previous home!

    Brad Slade
    May 08, 2023

    We’ve been in the area since 2020 and have used this location for service on all of our vehicles. The quality of service has been fine although I recommend you double check when they say you need tires. Every time they’ve told me this I checked the wear bars and they are fine. Regardless, I now need 4 new tires and shocks but they don’t answer the phone. I’ve been trying to get in touch with them for over an hour, unfortunately the phone rings until a computer picks up saying no one is available to answer your call and then it just disconnects. This is at 3:45pm on a Monday. I called at least 6 times in 30 minutes. No answer. Maybe you’re out of business and I’m not aware. The service has been declining these last few months and this is the result. On my way to Costco for the tires. Big miss Firestone. You’re unreliable. I guess you’re so busy that you don’t need my business. UPDATE: I went to the location and they were very dismissive. There were only two cars in bays with a ton of cars in the lot so they appear very short staffed. They told me charter was to blame for their phone service not working. First it was all charter is out in this area. Then it was just the Firestone centers in the area and then it was just them. The nodes that this location use are the same ones that my house uses. There were zero service interruptions in this area today. So it’s confirmed, this location will lie about anything. Glad I didn’t go here for my tires or any service. They’ve lost my business completely. Costco here I come Does Firestone pay a living wage to their employees? I’m betting they are under paid and over worked. Maybe Firestone corporate should do something about that if I’m right.

    Matt M
    July 18, 2023

    Wow where to begin. Bought a set of tires off of Tire Rack and selected this fine establishment to do my tires. Got my car back and they attempted to steal my valve stem caps. I had chrome ones and they put black plastic ones on. Then I get home and they over tightened the lug nuts. Next day check the air pressure, some were as high as 8lbs of pressure over and some were under

    Wu Ferguson
    July 12, 2023

    I would absolutely not recommend… They are very unorganized as I had to reschedule due to their staffing issues and immediately when I walked in, they asked if I could reschedule again. It felt as if I was blown off and the inconvenience. After completing business with them, I inspected my car and noticed that they did not complete all services that I paid for including wheel rotation as you could tell by the condition. I feel as if they are not to be trusted working around anyone’s vehicle and truly question their integrity as a business. This was the first and certainly the last time I will be going here. However, if you do decide to choose them or have to, please verify and double check that they performed the services you paid for and did it correctly.

    Mike B
    August 22, 2023

    Great service! Very prompt. Called with price and possible other things to be done. All of which were legit. They weren't trying to repair/replace every single oem part on the truck. Fair prices too.

    Firestone Complete Auto Care

    Our Address

    8025 Hawk Ridge Trail, Lake St Louis, MO 63367, USA

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