First Community Credit Union

1971 Wentzville Pkwy, Wentzville, MO 63385, USA

About First Community Credit Union

3.5 / 5

from reviews

    Lucas Stepp
    January 25, 2023

    I'm stuck with this bank due to an outstanding auto loan but do yourself a favor and bank somewhere else. Improper explanation of contract when signing up for my account lead to multiple fees being incurred unexpectedly. I called the corporate number, fumbled around with their automated system for 30 minutes before speaking with Vanessa, a representative that spoke over me as I explained my situation. They refunded 2/3 of the fees "as a courtesy" but it honestly wasn't worth getting berated by the representative. Never had a member of customer service laugh in my face as I explained a delicate situation.

    Dorin gogu
    February 22, 2023

    I wait for 30 minutes to speak with a representative and he just say" hello" and hang up on me. Now I have to wait another half an hour. The bank made a mistake in payment! Shame on your service!

    Candice Gamache
    August 31, 2022

    I went to deposit a check and the teller said I could cash it. Cashed the check then made a deposit. The next day the teller called me and left me a voicemail saying they have to reverse the check and I would have to come in a fill out paperwork? Then they removed the funds from my account. I called and the office is supposedly closed till Monday. What a horrible bank. Response to owner: I shouldn’t have to make 2 different trips to deposit a check. Your employee should’ve known this from when I initially deposited the check and there wouldn’t have been an issue.

    Shona McIntyre
    October 02, 2022

    Is Fist Community the new DMV? I have been multiple times at both locations to set up my business account, and to do general transactions and I don’t owe money,in-fact I deposit a great amount of money and I still get the dead eyed greeting with no warmth whatsoever, it’s like they get a bonus for each frown and blank stare you receive! Customer service is none existent and it’s obvious everyone hates their job!

    pat martin
    May 14, 2023

    Everytime you go in there the ATM is never working... the people in there are snotty

    First Community Credit Union

    Our Address

    1971 Wentzville Pkwy, Wentzville, MO 63385, USA

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