Recently found this gem of a place and man am I glad I did. Extremely professional and honest which to me is nearly impossible to find in any car repair shop. They don’t give you the run around and list a hundred other things that need repaired that really don’t. Take your vehicles here!! You will not regret it! JR and staff are phenomenal and I look forward to using Fred’s until the end of time! Well done Fred’s. Well done.
The experience I had here was PHENOMENAL!! J.R. took great care of me was so kind! He took so much time out his day to communicate with me and explain to me everything that was happening. This was the first time I had ever used this shop for my car but I will 100% be going back for whatever my car needs. Highly recommend!!
Have gone to Fred’s for a while, needed a turbo charger replaced and they were my first call. They said the repair was going to be $3200, so I went for a second quote from another local shop and it was about $1500 less. When I told them that they mentioned I might be getting a non-factory part from them, etc. to try to persuade me to stay with them. Long story short, the part I received was a new GM part from the other shop, and it was significantly cheaper. Nothing personal against this shop, just protect yourself as a consumer and get a second quote.
Amazing price. Best service anywhere. Honest people at both locations (Wentzville & St. Charles). HIGHLY RECOMMENDED!! I’ve taken all 3 of my cars here. Appointment is needed! Ask about their rewards program.
Dropped my car off two days ago for a check engine light and nobody has even had the courtesy to call me. They are closed for the weekend now. So I won't have my car for a minimum of four days without anyone calling me and telling me what's happening. TERRIBLE customer service.
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