Geek Squad

5651 S Service Rd, St Peters, MO 63376, USA

About Geek Squad

3.8 / 5

from reviews

    SLURM 187
    -
    April 10, 2022

    I had Apple tech support schedule me an appointment here to get my iPhone looked at. My camera was acting up on a brand new iPhone and needed to be diagnosed. I showed up about 5 minutes early, and they didn’t even check me in until 15 minutes after my appointment time. Then the guys annoyingly asks me what my issue is. I explain the problem, and he tells me they will probably have to take my phone and send it in to Apple, and it will take a week to ten days. The craziest part, is he tells me that there are two people in front of me (Remember, I had a scheduled time), and they will get to me when they can. I asked him for an ETA, and he said whenever they get to it. He seemed pretty annoyed to be doing his job. I walked away, scheduled an appointment with the Apple Store for a few days later. Before I left, I told him that I no longer needed to be seen, and that I apologized for bothering him. He said “It’s no bother” in an upbeat sarcastic voice. Long story short: They are extremely unorganized, under staffed, and treat you like an inconvenience . If you need an Apple Product worked on, go to the Apple Store. I had a much better experience, and my phone was fixed there in less than two hours, free of charge.

    Daniel Pedersen
    -
    July 07, 2022

    Every attempt at getting service from Geek Squad has been a complete waste of time! Don't waste your time and money with this sorry excuse of a business!

    Krista Riesenbeck
    -
    July 17, 2021

    The call center was a horrible experience, in store was fantastic! I was not originally charged a deductible on my phone insurance to get a replacement since it was a software issue but when I called in they wanted to charge me without explaining why. During my second visit to the store I was able to get an explanation of why my order was being cancelled and why I would need to be charged a deductible. My "geek" was very patient and helped me through a call with the corporate line to make sure all my information was correct and cancelled so I could get my new phone quickly!

    Ivan Franz
    -
    February 15, 2021

    Went in to get my ipod fixed because it would not turn on. Cornelius was very helpful and had it fixed in half an hour. He was very professional. I know if i need to come back for any other device I'll ask for him.

    Tim Vollmer
    -
    December 12, 2017

    bought a Dell laptop from them; hard drive failed w/in 3 mo. Dropped off w/ Geek Squad ( went good ), but when they called 2 weeks later, they called our secondary phone number and left a call back number. That callback number led to an IVR system that put us in an infinite loop that could only tell us that our work order was "pending" (

    Geek Squad

    Our Address

    5651 S Service Rd, St Peters, MO 63376, USA

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