Grasser didn’t even install my HVAC but their number came up when I googled 24/7 help and Becky who answered was amazing! I was nervous because we had a weird smell coming from our furnace and she got me answers very quickly to put my mind at ease. It says a lot about a company when they’ll help you and you haven’t used them. But I definitely will use them in the future!
Failed breaker and melted connection at an electric water heater. Sean was attentive in listening to the issue and thorough in locating the root cause. Efficient and excellent craftsmanship. I have a couple of other projects that I will be engaging Grasser Electric to complete. Back-office is friendly and thorough and engaged. You will receive a call when they are headed to your location and clients are kept abreast should there be a delay. I'm extremely happy and thoroughly impressed. I highly recommend them without reservation.
Worst service ever. Difficult to schedule, but done after weeks of waiting. And then no show by service technician, Sean. And no communications despite multiple emails from me. Just went dark. When I complained to company Service Manager Bix admitted "things could have been handled better" and offered to reschedule in another 6 weeks. Months wasted on these arrogant folks who feel their time is more precious than their customers' time.
We had two high ceiling light fixtures replaced as well as a wireless light switch outside our a walk-in closet installed. They were very responsive to our initial request for an estimate and the communication was outstanding from start to finish. The service techs were very professional and did a great job of asking us how we wanted things when there were options. I would highly recommend Grasser Electric if you have work to be done.
First time ever calling a professional electrician. Glad I did! While the problem was simple, plans are in the works to list my property for sale. Having a trusted IBEW Electrician means zero inspection problems down the road on my electrical. Knowing building codes change, the trusted staff at Grasser Electric provided assurance and reassurance with their technician (Billy) correcting the GFCI and solving issues with a number of outlets. While I am fairly handy around the house, electric is something I rarely tackle alone. My recommendation is high for Grasser (5 stars) because from initial call to work done, pure friendly professionals. Look for their vans in your neighborhood!
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