After posting my review, I was contacted by Jonathan and my issue was resolved. Pat came out and covered the damaged area with sod. He was very polite and professional. I am satisfied with the outcome. HOPE YOU NEVER HAVE A PROBLEM!! While the crews are polite and hard working, the office management is non-existant! Have to wonder if the owner understands that his manager will not return phone calls or address issues. When they bought the lawn service I used to use, I tried staying with Green RX..but confused salespeople in the office, and failing to deliver what was promised is why I left. My neighbor kept them, and no problems until this (ref. picture) One of the crew on a riding mower, took it into my lawn on a steep hill while the grass was wet. He slid off into my mulch, scraping away grass in a very hard to grow part of the lawn. Josh was terrific in explaining who to contact, and trying to fix the situation. Unfortunately, he referred me to the manager, who refused to take my calls, and has not called me back...as he said he would through the receptionist. I have gone from a customer, to an ex-customer, to now telling everyone I know not to use this company!
Hired RX to do annual lawn service. Did one spring application then never came back. Zero effect on weeds. Company does not answer phone or return messages. Told them they were fired via their web site and email. Obvious con according many reviews. Watching my CC bill to make sure they do not charge me. Worst service and care possible.
I am probably a handful of customer who pay for an entire year lawn service in advance. I have been trying for over three weeks to have Green RX come and cut my yard, and as of this writing they have not nor has anyone taken the time to respond back to either me or my sister who have left countless number of voice mails. It is very frustrating to pay for a service which you are not receiving.
My family hired this company to mow our elderly relatives lawn as she is too old to keep up with it on her own. We paid the company 6 months worth of service in advance. They NEVER showed up, NEVER completed one service for our relative, and NEVER responded or would answer any of our attempts to contact them. We are just completely out of our money and now our elderly relative is left again with no one to maintain their yard and maintenance needs. I believe it takes a special kind of person to do something like this knowing the service was for an elderly person. Hopefully, they don't scam anyone else like this, please spread the word and help our elderly community from scammers like GreenRX.
My father who is in his 70's has heart failure and is unable to mow the lawn himself. They quoted us a price and said if we prepaid for the entire year we would get a better price. We prepaid for the year and they NEVER showed up to cut his lawn. They refuse to answer are calls and emails. This is criminal. I wish I had read some of the reviews on here before using them. Please do not do business with these people!
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