Our car broke down on Saturday of a holiday weekend. AAA towed our car here. We had no idea what to expect! We called them around 9 am the day after the holiday. The gentleman said they would “try” to check it out. We had spent an anxious weekend … 1500 miles from home, wondering if the car was even repairable. It looked like the axel May be broken. A few hours later we received a call telling us what was wrong.. and it wasn’t anything as bad as we thought! We were told it would be ready the next day! By 10:30 the following day the car was fixed! There was a minor issue after we drove it around a bit… which they quickly repaired. They did a fabulous job at a more than fair price. They could have really ripped us off knowing we were desperate… but they didn’t! They were friendly, helpful and put a priority rush since we had already been stuck there for 5 days! We were travelling from Az to NJ pulling a trailer as we had just sold our home and we’re moving the contents back to our home in NJ! Unfortunately I didn’t take a pix of the damage! We were very satisfied and would highly recommend this small but very efficient business!
This place is AMAZING! I’m currently on a road trip and had some issues with my car half way and called these guys 30 mins before closing. Ryan was such a pleasure to work with. He had me come in the NEXT day and had my cars diagnosis within an hour and it was fixed after 2 more hours. I can’t even complain about the price because H & S literally saved us from being stranded in Missouri and got us in next day. If i ever know anyone that’s needs a good mechanic in Missouri or they’re travel and need a mechanic, I would definitely recommend H & S!
These guys are amazing!!! They picked up my car from work and they do phenomenal work. They are honest with great prices.
Note: This review applies to service received after H&S Tire and Automotive changed ownership in Sept 2021. My daughter experienced a momentary issue where all the dashboard warning lights came on and the heater blower stopped; then suddenly returned to normal. Out of caution, I took the car to H&S where we’d gone for years to have them check it out. The manager said they checked the battery, alternator, starter…etc. and found NO problem. They didn’t charge me anything, for which I was grateful. However, within minutes of driving time after picking the vehicle up, it caught fire resulting in $663.81 of damage to the engine compartment. The St. Charles Co Fire Dept asked if we’d recently had the car worked on and said whoever worked on it didn’t secure the battery properly and the tiedown shorted against the battery post causing the fire which is documented in the official fire report. I contacted the manager at H&S who denied any responsibility by stating they didn’t remove the battery and blamed it on the last person that replaced the battery. Then I contacted the new owner who also denied any responsibility. He said they had no cameras in the shop area so he can’t confirm what they did or didn’t do. When I told him I’d been coming to H&S for years and never had a problem until now, he feigned outrage for the perceived insult and abruptly hung up on me. This battery had been replaced by Sam’s more than 16 months earlier (and several thousand miles driving later). It is absurd to think that a loose tie-down from more than 16 months earlier would just now show up within minutes of driving after H&S specifically checked the battery and electrical system out. Even if I give H&S the benefit of the doubt, they should have noticed the improperly secured tie-down bar during their troubleshooting/ diagnostics and secured it as a potential problem, but did not. I requested reimbursement for the damages from H&S but they continue to deny any responsibility.
I took my car in for an oil change. They noticed that my license plate renewal was coming up soon and offered to do my inspection while the car was there. Great service!
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