About H & S Tire & Auto Center
Our Address
302 E Pearce Blvd, Wentzville, MO 63385, USA
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Brought my car in for safety/emissions and the process was so smooth! I was able to get my car in almost immediately with no problems. Everyone I dealt with was so incredibly friendly and they let me know as soon as my car was ready to be picked up. They even worked around my work schedule and were very understanding about it. Will definitely be going back!
Dropped off car for an emissions inspection. Was told would need to leave all day and would be worked in which was no problem. After waiting most of the day called to check in on the progress and was informed that their machine was down and they would not be able to perform The work. Went in to pick up vehicle and asked about scheduling an appointment and was told they could not as they were unsure when machine would be up again. Now for the issue…. It may seem simple and trivial but not once was an apology offered for the situation to me. Not on the phone not when I went in and picked up my vehicle. You can claim you had no control Over the machine going down. But you can totally control how you response to the issue. Not calling me as soon as you realized an issue with the machine in the morning is poor customer service. And not even offering me an apology at any stage is even worse customer experience. I will never be back to this business and would advise others if you want to be treated with respect to avoid as well! Edit: business responded to my review. The manager or whoever I spoke with never offered to have me come back the next day. Simply told me I would need to call and check back the following week try around Tuesday. Again no apology was ever given on the phone or in person.
If there is a reward for being the nicest people on the planet it has to go to these guys. Brought my mother's vehicle in several times along with mine. Always so nice, reasonable on the charges and done in a timely manner. Highly recommend.
Note: This review applies to service received after H&S Tire and Automotive changed ownership in Sept 2021. My daughter experienced a momentary issue where all the dashboard warning lights came on and the heater blower stopped; then suddenly returned to normal. Out of caution, I took the car to H&S where we’d gone for years to have them check it out. The manager said they checked the battery, alternator, starter…etc. and found NO problem. They didn’t charge me anything, for which I was grateful. However, within minutes of driving time after picking the vehicle up, it caught fire resulting in $663.81 of damage to the engine compartment. The St. Charles Co Fire Dept asked if we’d recently had the car worked on and said whoever worked on it didn’t secure the battery properly and the tiedown shorted against the battery post causing the fire which is documented in the official fire report. I contacted the manager at H&S who denied any responsibility by stating they didn’t remove the battery and blamed it on the last person that replaced the battery. Then I contacted the new owner who also denied any responsibility. He said they had no cameras in the shop area so he can’t confirm what they did or didn’t do. When I told him I’d been coming to H&S for years and never had a problem until now, he feigned outrage for the perceived insult and abruptly hung up on me. This battery had been replaced by Sam’s more than 16 months earlier (and several thousand miles driving later). It is absurd to think that a loose tie-down from more than 16 months earlier would just now show up within minutes of driving after H&S specifically checked the battery and electrical system out. Even if I give H&S the benefit of the doubt, they should have noticed the improperly secured tie-down bar during their troubleshooting/ diagnostics and secured it as a potential problem, but did not. I requested reimbursement for the damages from H&S but they continue to deny any responsibility. [3/13/23 Response to H & S] Your words appear understanding in this public forum, but in private it's a different tone. My opinion about the decline in service quality after the ownership change was an observation I made based on my experience of nearly 17 years going to H & S. I hadn't said anything because I didn't think it warranted a complaint -- things like not having the vehicle ready the same day as promised or not calling me when it was ready -- while inconvenient, I overlooked it. But after I mentioned it to you, you didn't even care to find out what the issues were. Now why wouldn't a business want to know? To me, it means they don't really care. You just wanted to shut me down so you didn't have to reimburse me for any damages. But this was a serious incident that could not be ignored -- a fire in my daughter's car that started with the very system H & S had inspected and determined no problem less than 3 hours earlier. I am just thankful my daughters were not injured. This is all about standing behind your work and taking responsibility for it...even when your feelings are hurt. Now that you’ve sacrificed a long- time customer and self-declared the issue closed, my purpose in writing a review is to inform other consumers of the possible risk in doing business with H & S (since the majority of reviews are relative to the previous owner). I hope you'll change your approach in dealing with customer issues in the future.
Our car broke down on Saturday of a holiday weekend. AAA towed our car here. We had no idea what to expect! We called them around 9 am the day after the holiday. The gentleman said they would “try” to check it out. We had spent an anxious weekend … 1500 miles from home, wondering if the car was even repairable. It looked like the axel May be broken. A few hours later we received a call telling us what was wrong.. and it wasn’t anything as bad as we thought! We were told it would be ready the next day! By 10:30 the following day the car was fixed! There was a minor issue after we drove it around a bit… which they quickly repaired. They did a fabulous job at a more than fair price. They could have really ripped us off knowing we were desperate… but they didn’t! They were friendly, helpful and put a priority rush since we had already been stuck there for 5 days! We were travelling from Az to NJ pulling a trailer as we had just sold our home and we’re moving the contents back to our home in NJ! Unfortunately I didn’t take a pix of the damage! We were very satisfied and would highly recommend this small but very efficient business!